I've been staying st this hotel on and off for over 10 years and its our favourite Hotel du Vin Hotels. Good reception, excellent bar, fine Bistro Dining and an eclectic wine list. Bedrooms and bed linen superb. Recent addition of secondary glazing and a 'airconditioning' system will have solved some of the early bedroom problems of road noise and summer sunshine.
But all the French waiters and waitresses who added to the 'du vin' touch have disappeared and replaced by staff from the east of the EU - who are just not that comfortable with the service industry nor trained up to the level of the French (the Brits often have the same problem by the way). I suspect that the French don't like our 'minimum wage' levels - or maybe they prefer thier 35 hour week?
It was also noticable that general maintenance and bathroom cleaning is not quite up to previous standards. Bathroom toileteries are not so generous and the nice thick cut marmalade is now the cheaper jelly version .......
If this is a result of the MWB Group Chairman's comments last year when he reported that 'the company as a whole was continuing to cut costs' then that is a shame - but it frequently happens when accountants rather than hoteliers run hotels! Or maybe it wasthe fear of breaking Banking covenants.
You have to work hard to retain the accolades of a luxury boutique hotel - cutting costs need to be done with a caution!
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- Also Known As:
- Hotel Du Vin And Bistro
- Hotel Du Vin Bristol