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“Great stay comfy & clean”

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Hilton Garden Inn Bristol City Centre
Ranked #8 of 38 Hotels in Bristol
Certificate of Excellence
Exeter, United Kingdom
1 review
“Great stay comfy & clean”
Reviewed May 19, 2013

A fantastic hotel with great facilities and a comfy and clean room which unfortunately sometimes you do not get elsewhere will stay here again when back in Bristol and now keeping an eye out for these hotels on stays in other parts of the Uk

  • Stayed May 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hilton Garden Inn

Helpful?
Thank Colin B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Craig C, General Manager at Hilton Garden Inn Bristol City Centre, responded to this review, June 3, 2013
Thank you for your review and I am delighted you enjoyed the hotel. There are currently 4 other Hilton Garden Inn hotels in the UK - Birmingham, Glasgow, Luton and Aberdeen. Hopefully you will have an opportunity to stay in the near future!

Kind regards,

Craig
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
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English first
cardiff, United Kingdom
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed May 15, 2013

stayed at garden inn Bristol and found the hotel to be in a perfect location where i was two min from city center by taxi and somewhere tranquil at nites end. rooms and facilities first class and exemplary service! highly recommended

  • Stayed May 2013, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hilton Garden Inn

Helpful?
Thank David S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Craig C, General Manager at Hilton Garden Inn Bristol City Centre, responded to this review, June 3, 2013
Thank you for your kind words - I am delighted you enjoyed your stay and found our location convenient.

We look forward to welcoming you back soon.

Kind regards,

Craig
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Bluntisham, United Kingdom
Level Contributor
5 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed May 13, 2013

Arrived to be given keys to a generous pleasant sized room and very happy until going to the bar to have an evening drink after a beer for thirst we asked for a glass of sauvignon Blanc to be told that they had non in stock until the next order, hmmm ok a chardonney then please to be given the last of a bottle that did not taste to fresh. Gave up on drinking and went to bed.
And very glad we did not stay longer than 2 nights this is because of the very noisy air flow system running alongside the air conditioning system in each room. As the air conditioning was not needed we thought we could put up with the noise but by midnight on the first night we gave in and called reception only to be told this same problem had been mentioned before we could be moved but no guarantees that the noise levels would be any less. My husband was taken to another room to judge the noise levels and it was no different and so disposable ear phones were offered and a free breakfast in the morning. Fortunately I have an inventive husband who removed the air vent which just lifts down and stuffed a pair of socks in the end of the tube to baffle the noise this did not block the flow but stopped the air from rushing across the vent causing most of the disturbance.
This was all a shame as location perfect for city centre, bed very comfortable, breakfast amazing choice and staff very attentive besides the problems.

  • Stayed May 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Maggie577
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Craig C, General Manager at Hilton Garden Inn Bristol City Centre, responded to this review, June 3, 2013
Thank you for your review and constructive feedback. I am very sorry for the problems you experienced at the bar and also from the air cooling system. I can assure you we have taken this on board.

I am pleased that you found our location perfect for the city centre, enjoyed our breakfast and found the team friendly and helpful.

I hope to have the opportunity to welcome you back soon.

Kind regards,

Craig
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Mosterton, null, United Kingdom
Level Contributor
8 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed May 13, 2013 via mobile

Traveled with a hen do but had a room on my own. The room was great, everything you could want, good tea and coffee facilities, mac, hair dryer, full sized iron and board, safe and a good selection of toiletries in the shower room! That's just the things I found as didn't open every cupboard and drawer! Comfy bed, room was lovely and light with a big window, I had a view of the road but didn't notice any noise.
The only slight niggle is the car park. The spaces were so small! I got the last one that you could fit a car in, there were a couple others but there was no way I was getting in them! Didn't really mind the £10 charge, would cost you that anywhere overnight and you can walk most places from them hotel.
Breakfast was good, staff were friendly.
Would definitely stay again :)

Stayed May 2013, traveled with friends
Helpful?
Thank Mimi S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Craig C, General Manager at Hilton Garden Inn Bristol City Centre, responded to this review, May 15, 2013
Thank you for your kind words, I am delighted you enjoyed your stay and had a great weekend.

Thank you for your feedback on our car park - we do have work planned in to have the spaces repositioned and we hope to have this completed by the summer. Your quite right with our parking charges - we do regularly review them to ensure they are in line with city centre parking charges.

Once again many thanks and we look forward to welcoming you back soon!

Kind regards,

Craig
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Berkshire, United Kingdom
Level Contributor
29 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
Reviewed May 11, 2013

We stayed here a few weeks back for one night, and found it to be a nice hotel. We came by train, and the hotel was around a 10-15 minute walk to the hotel from Temple Meads Station.

The staff were friendly, and managed to get us into our room earlier than the usual check-in time as we arrived early. We had a "garden view" room, although I couldn’t really see much garden from the window(!).

I booked this hotel through Hilton direct, over the phone, and used my Hilton Hhonours points, so it didn't cost anything. Being a Silver member we got a free newspaper and bottled water too.

I am glad we didn’t bring our car, because it was rather expensive to park overnight (I think around £15.00).

We walked into Bristol City Centre for a bite to eat, and this was about another 10 minute walk.
The rooms were clean, comfortable and modern, no problems at all (apart from the apple mac in the room kept giving us static electric shocks! I was scared to touch it after a while!)

Overall a nice hotel, I would recommend, and use them again in the future.

  • Stayed March 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank lollypop101
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Craig C, General Manager at Hilton Garden Inn Bristol City Centre, responded to this review, May 15, 2013
Thank you for your feedback. I am really pleased that you had a comfortable and enjoyable stay with us.

I look foward to welcoming you back very soon.

Kind regards,

Craig
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Belfast
Level Contributor
48 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
Reviewed May 11, 2013

This is the 2nd time I have stayed at the hotel in the last few months and can honestly say it was a great experience. Friendly and helpful staff! Comfortable room. Had 1 small issue on arrival with the air-con in room however this was resolved within 15 mins.

Had room service on this occasion which was tasty.

Will be back.

Room Tip: Over the park at the back - better view!
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  • Stayed May 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Spencer1982Belfast
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Craig C, General Manager at Hilton Garden Inn Bristol City Centre, responded to this review, May 15, 2013
Thank you for your review. I am so pleased you enjoyed your stay with us again and I hope to welcome you back many times in the future.

Kind regards,

Craig
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Lincoln UK
Level Contributor
98 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 60 helpful votes
Reviewed May 9, 2013

Brilliant hotel. Lots of nice touches for a budget hotel. iMac in every room, which doubles up as a TV and radio (but you cant do both at once) Coffee to go. Right across the road from the Temple Meads train station. Car parking. Its good value.
Theres an Italian place which is recommended about a minutes walk from here and a Tesco express too.

  • Stayed May 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Donnaa5dcp
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Craig C, General Manager at Hilton Garden Inn Bristol City Centre, responded to this review, May 10, 2013
Thank you for your review. I am delighted you had a great stay and enjoyed the IMac!

We look forward to welcoming you back!

Kind regards,

Craig
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Hilton Garden Inn Bristol City Centre

Property: Hilton Garden Inn Bristol City Centre
Address: Temple Way, Bristol BS1 6BF, England (Formerly MINT Hotel Bristol)
Phone Number:
Location: United Kingdom > England > Bristol
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Room Service Wheelchair access
Hotel Style:
#5 Romantic Hotel in Bristol
#5 Luxury Hotel in Bristol
#6 Business Hotel in Bristol
#10 Family Hotel in Bristol
Price Range (Based on Average Rates): $
Hotel Class:4 star — Hilton Garden Inn Bristol City Centre 4*
Number of rooms: 167
Official Description (provided by the hotel):
Hilton Garden Inn Bristol City Centre is situated in the modern business district. We’re five minutes from Temple Meads Station with regular trains to London, Cardiff and Bath. Our contemporary hotel is ideally located for exploring all the city and West Country have to offer. Bristol’s popular shopping quarter, Cabot Circus, is just five minutes away. The vibrant nightlife of Bristol Harbourside is a short walk through Temple Gardens. A relaxing day at Bath Spa is just a 10-minute train ride away. Experience views of Temple Gardens and the ruins of the 17th Century Temple Church from some of our stylish guest rooms. Relax and unwind in Recess, our new space where you can eat, drink and meet day to night. We offer amenities such as on-site parking, 24-hour business center, complimentary WiFi, plus a 42-inch TV and Herman Miller desk chair in every guest room. Maintain your workout routine in the fitness room and stock up on snacks at the on-site Pavilion Pantry®. ... more   less 
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Also Known As:
City Hotel Bristol
Bristol City Hotel
City Inn

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