We recently stay here during our recent business trip to Bristol. On check-inn we were greeted by the receptionist who mumbled something to us, it was only on asking her to repeat herself a couple of times did we eventually understand her as she mumbled thoughout the conversation. She took our details and promptly told us that there would be a £50 per night( that was £300 as we were staying for 6 nights) reservation put on our credit card just incase we wanted to eat or drink something at the bar, we told her that this would not be the case but she insisted that this has to happen. On checking our credit card another £100 had been reserved without our knowledge. This was rather off-putting as us being a small business have to keep an eye on our cash flow as you may understand.
Once checked in I was surprised by the size of the room, it was the smallest room I have stayed in for sometime and the bathroom although being well equipped was very very small, my husband had to contort himself to get into the shower.. On first impressions the room seemed clean but of close inspection there was dust behind the side tables and the bed, mould on the ceiling in the bathroom and on the shower screen. There was also a rather cumbersome chair placed in the room which had to be moved to enable us to get into the wardrope. The IMAC in the room is certainly not needed and would have preferred a proper flat screen TV. When trying to watch TV at night the service failed on numerous occasions ( probably due to the strain on the internet)
Another thing is to point out is the lack of acknowledgement when entering the hotel, on almost every occasion either whilst leaving the hotel no acknowledgment was made this was a little concerning to me from a security point of view.
This hotel was certainly not in the same league as other Hilton Hotels I have stayed at in the past. The points I have addressed are not really complaints but should be addressed.
- Official Description (provided by the hotel):
- Hilton Garden Inn Bristol City Centre is situated in the modern business district. We’re five minutes from Temple Meads Station with regular trains to London, Cardiff and Bath. Our contemporary hotel is ideally located for exploring all the city and West Country have to offer. Bristol’s popular shopping quarter, Cabot Circus, is just five minutes away. The vibrant nightlife of Bristol Harbourside is a short walk through Temple Gardens. A relaxing day at Bath Spa is just a 10-minute train ride away. Experience views of Temple Gardens and the ruins of the 17th Century Temple Church from some of our stylish guest rooms. Relax and unwind in Recess, our new space where you can eat, drink and meet day to night. We offer amenities such as on-site parking, 24-hour business center, complimentary WiFi, plus a 42-inch TV and Herman Miller desk chair in every guest room. Maintain your workout routine in the fitness room and stock up on snacks at the on-site Pavilion Pantry®. ... more less
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- Also Known As:
- City Hotel Bristol
- Bristol City Hotel
- City Inn