Firstly I would like to say that we have stayed in Premier Inn many times in the past (London County Hall, London Stratford, Stratford Upon Avon, Weston Super Mare etc) and have always been very pleased with the stay and have never had any cause to complain.
This time however there were a number of issues we were not happy with. We arrived just before 12 and knew the room would not be ready until later but asked to leave the car there which the receptionist said was fine. She told us the room would be ready after 2pm so we went off into Bristol for the afternoon.
When we returned at 5.30pm we went to the receptionist to check in and were told to go to check in at the self-service screens which is something we have never had to do before. We did this and went up to our room (208). When we got there we found the room had been made up for 3 people and not 4 and there were 2 mugs and 2 glasses and unbelievably 2 teabags, 2 coffee sachets and 2 sugar sachets. There were also not enough towels so I called reception and we had to wait for them to call us back to sort out someone from housekeeping to come to the room and set up another bed etc
The next issue we encountered was noise in the corridors with doors slamming at 5.30am meaning my 3 children and I did not get to sleep right through and which consequently made them very tired for the day in Bristol today. We actually had to leave Bristol earlier than planned to return home due to their tiredness. When we checked out the receptionist asked if we had had a good night and I did tell her about the doors slamming. She said sorry and she would look into it but that was as far as she took my complaint.
The most disappointing thing about the stay was the breakfast. We know from previous experience how Premier Inn breakfast works and would have expected this Premier Inn to operate as all the others do. We also went at 7.45am to avoid the busy period. However when we were shown to our table we were not offered any Porridge, poached egg, boiled egg, omelette etc as we normally are. The waitor simply left us to it. My son is dairy intolerant and asked for the soya milk but was still waiting for it with his cornflakes 15 minutes later. He had to ask again before it arrived. I asked for poached eggs which took 20 mins and were rock hard and inedible.
There were no jugs for milk to have with tea, there was no bacon, fried eggs or hash browns for ages and when they did arrive the bacon was barely cooked. All in all a very poor breakfast and certainly not as good a standard as all the other Premier Inns we have stayed in.
We will not return!
- Official Description (provided by the hotel):
- Put yourself at the heart of the action at Premier Inn Hotel Bristol City Centre (Haymarket). Slap bang in the middle of everything, you can walk to most of the major sights, shops and events, as well as the many business HQs. You could wander along the historic harbourside, stroll across the Clifton Suspension Bridge, or walk underwater at Bristol Zoo. And, in the evening, catch one of the big name acts at the Hippodrome, Colston Hall or O2 Academy. Then, when you're ready to drop, return and refuel in our tasty restaurant, spacious rooms and extra-comfy beds. Important info For energy efficiency reasons, the bedroom windows do not open at this Premier Inn. All rooms are fitted with air conditioning. Please note, the disabled rooms at this hotel have baths only. No wet rooms available. Please note that all twin rooms at this hotel consist of a double bed and a single sofa bed. Please note this Premier Inn has no on site parking. Directions: M4(J19), take the M32 to City Centre. Follow signs for Clifton and the bus station. At the roundabout the hotel is directly in front of you. There is no on-site parking available at this hotel. Off-site parking is available at Rupert Street NPC (sat nav BS1 2JX) or James Barton (BS1 3LJ) each at approx 20GBP per 24 hours (hotel guests will get a 25% discount - please get your ticket validated at hotel reception). Transport and local information: Shopping centre Harbourside Bristol Zoo Bristol Temple Meads Train Station 1 mile Bristol Airport 10 miles ... more less
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- Also Known As:
- Premier Inn Bristol City Centre (Haymarket) Hotel Bristol