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“One of the better Holiday Inns”

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Holiday Inn Bristol City Centre
Ranked #2 of 39 Hotels in Bristol
Certificate of Excellence
Reviewed April 20, 2013

I stayed at the Holiday Inn Bristol City Centre during a recent business trip and - Holiday Inn being always a bit hit and miss - was pleasantly surprised. I stayed at the Bristol Marriott before but I have to say that the Holiday Inn is more reasonably priced, better located (at least for my business location) and a bit cleaner. The room are on the small side but functional. They have new flatscreen TVs but the mini bar is empty - apparently you can ask housekeeping to stock it up (or you take a walk to the off license around the corner). One thing I found annoying is that the cupboard has only hangers but not a single drawer, so you have to leave your socks etc. in your suitcase. Breakfast was so-so but the a la carte dinner menu was good.

  • Stayed: March 2013, traveled on business
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Thank Krautrocker
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
BRSCC-FOM1, General Manager at Holiday Inn Bristol City Centre, responded to this reviewResponded April 22, 2013

Dear Guest,

I am glad to hear that you enjoyed your business trip away in Bristol and that you found our hotel in a suitable location to meet all of your needs.
The Guest Experience is very close to our hearts at our hotel and we strive to give our guests the best service possible. We also understand that all of our guests will have different needs and we will always do our best to cater for everyone.

Once again I’d like to thank you for all your comments and look forward to welcoming you back in the future.

Kind Regards

Gavin Ethridge
General Manager

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1,037 - 1,043 of 1,376 reviews

Reviewed April 17, 2013

I booked a '21 day super saver' rate which was quite competitive for Bristol but had to pay extra for breakfast ( £10.00 if paid beforehand or £13.50 if booked on the day). Great omlette or pancake service: freshly cooked. The parking was an extra £10 per day/overnight in the NCP car park next to the hotel. As long as you add these extra costs to the quoted rate, you won't get any unexpected suprises.
The rooms were clean, spacious and well equipped. Staff friendly and helpful.

Room Tip: I was in room 520 { with disabled access} and it was very spacious, with a double bed.
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  • Stayed: April 2013, traveled on business
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Thank SurreyRosie
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
BRSCC-FOM1, General Manager at Holiday Inn Bristol City Centre, responded to this reviewResponded April 18, 2013

Dear Guest

Many Thanks for posting your feedback following your recent stay. I was pleased you took advantage of our super saver rate. As you highlighted this is very competitive for the Bristol Area, I was also delighted you enjoyed our omelette and pancake station. Just for your reference we do also offer a 21 day super saver bed and breakfast rate however as you mentioned, breakfast can also be purchased on the day.

Kind Regards
Gavin Ethridge
General Manager

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Reviewed April 16, 2013

We booked this hotel last Saturday night to see a show in Bristol. It has a good location for Bristol centre with a secure car park next door. The smoking floor is the highest so we could look out across Bristol which was nice. The room was a decent size and well equiped i guess although the balcony was full of fag butts.The shower did not work and the buffet breakfast was average at best. We also found fag burns on our bed cover. Would not stay again. Sorry guys.

  • Stayed: April 2013, traveled as a couple
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1  Thank steve b
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
BRSCC-FOM1, General Manager at Holiday Inn Bristol City Centre, responded to this reviewResponded April 18, 2013

Dear Guest
Thank you for taking the time and effort to post your comments regarding your recent stay at the Holiday Inn Bristol City Centre.
As you can imagine I was disappointed to learn that we did not exceed your expectations and more so with respects to the shortfalls within your room. Please accept my sincere apologies; this is not the normal high standard we set out to achieve. Please be assured I will be addressing this immediately.
I would be most grateful if you could contact me either by email on gm@hibristolcity.co.uk or via telephone on 0117 9245000 as I would like to establish a few other facts.

Kind Regards

Gavin Ethridge
General Manager

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Reviewed April 16, 2013

Spacious room and clean. Excellent location in city center, close to everything. But, for their price, is unacceptable not to include brakefast. Personnel sometimes was friendly sometimes was just professionals.

  • Stayed: March 2013, traveled with family
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Thank Degr
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
BRSCC-FOM1, General Manager at Holiday Inn Bristol City Centre, responded to this reviewResponded April 18, 2013

Dear Guest
Thank you for taking the time and effort to review our hotel on trip advisor. I was pleased to note your kind feedback regarding the hotel, staff and services.
We offer a number of different rates and options available, these include: room only, bed and breakfast and dinner bed and breakfast, this is in addition to our advance purchase and super saver rates. To get a great deal I would recommend taking advantage of these and booking early.
Once again, thank you for your feedback and I look forward to welcoming you back to the Holiday Inn Bristol City Centre in the future.

Kind Regards
Gavin Ethridge
General Manager

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Reviewed April 15, 2013

Stayed at Holiday Inn Bristol last week for my first wedding anniversary and I wasnt disappointed and wouldn't hesitate to recommend to others.

We arrived by train and caught the No.8 bus from Bristol Temple Meads which dropped us off opposite the hotel - handy. Also since we used same bus stop to get to Clifton too.

We arrived early and they stored our bags while we went out sightseeing. Our room had upgraded for us to the Executive Floor. They also gave us a free 48 hour Wi-Fi voucher which was a welcome bonus. Not sure if this was because I was Priority Club or because I was celebrating. If we had paid it would have cost £10, I think they give you the first 30 minutes free.

The room was fairly small but immaculate and modern if a little warm, rather that than complaining of the cold. We had water in our room and a Mars Bar complimentary. There was also a fridge which we stored our drinks in. The tv was huge and had Freeview but we found the channels slightly limiting.

The bathroom was a little odd as it was opaque glass so you could see the other person move around the room (if you were inside the bathroom) and vice versa. Didnt bother us particularly just never seen that arrangement before! The walk in shower was huge although a shame you couldnt have the rain shower and the hand held part going at the same time as the rain shower wasn't very powerful.

Our room was on the 6th floor and facing the back and had no issues with noise from either the road or the live music other people have mentioned.

Breakfast was included on our package and was the usual cooked fayre, help yourself as well as pastries and bread, yougurt, cereals, cheese, cold meat and fruit. We had no issues with anything running out. The main attraction was the omlette and pancake man, he appeared upon request and cooked to order which was good.

The location of the hotel was fantastic being just accross the road from Cabot Circus and the main shopping areas of Bristol. We walked into the centre in the evenings too.

Would definetely stay here again.

  • Stayed: April 2013, traveled as a couple
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1  Thank Bugsyboodle
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
BRSCC-FOM1, Manager at Holiday Inn Bristol City Centre, responded to this reviewResponded April 16, 2013

Dear Bugsyboodle ,

Thank you for your recommendation for our hotel praising the quietness, quality and cleanliness of your room , good staff services and great buffet breakfast.

Your in-depth review really helped to get a detailed view of all of our services.

To perhaps provide some more information to you regarding the opaque glass in your Delux room they were designed to allow more light into the bathroom as well as provide a unique character to the room itself.

I would like to recommend to perhaps try to book other room types on your return which range from standard to superior, executive to suits each offering a very stylish and unique but comfortable feel.

Kind Regards

Andrea Eldridge
Deputy General Manager

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Reviewed April 13, 2013

resonable place, bad attitude staff, rude and arrogant..wont use again, only decent person i came across was the old guy in conciege. the rest are un helpful, rude and obnoxious. i can only the assume the management are responsible for all the desk staff to have this attitude, maybe its a requiremnet of the job. thanks but no thanks,

  • Stayed: March 2013, traveled on business
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Thank porsche t
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
BRSCC-FOM1, Manager at Holiday Inn Bristol City Centre, responded to this reviewResponded April 16, 2013

Dear porsche t ,

Thank you for your feedback especially regarding the one about our concierge .

Staff service is one of our best attributes based on previous feedbacks and I was surprised to read your comments .

I would appreciate if you could contact me at the hotel on 0117 924 5000 to be able to find out more details from you.

Kind Regards

Andrea Eldridge
Deputy General Manager

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Reviewed April 12, 2013

Hotel in centre of Bristol. Usual Holiday Inn standard, hotel was clean and functional and allows access to city centre with ease. Car parking is in adjacent NCP car park and costs £10 overnight. Check in and concierge staff were extremely helpful. Breakfast good although they do finish at 9:30am. If you want a good night stay in Bristol close to centre this is a good choice.

Room Tip: Get a room on 5th floor away from street noise.
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  • Stayed: April 2013, traveled as a couple
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Thank Ian499608
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
BRSCC-FOM1, Manager at Holiday Inn Bristol City Centre, responded to this reviewResponded April 16, 2013

Dear Ian499608,

Thank you for your feedback regarding the good standards and staff service .

Looking forward to your return.

Kind Regards

Andrea Eldridge
Deputy General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Holiday Inn Bristol City Centre

Address: Bond Street, Bristol BS1 3LE, England
Phone Number:
Location: United Kingdom > England > Bristol
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Room Service Suites Wheelchair access
Hotel Style:
#1 Luxury Hotel in Bristol
#3 Business Hotel in Bristol
#3 Family Hotel in Bristol
#4 Romantic Hotel in Bristol
Price Range: $84 - $171 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Holiday Inn Bristol City Centre 4*
Number of rooms: 155
Official Description (provided by the hotel):
Bristol's newest hotel located on Bond Street in the city centre. Opposite Cabot and Broadmead shopping centre, an ideal location for all of the city centre activities and attractions. This new hotel has been completed to a very high modern standard with Standard, Superior, Deluxe, Executive and Suite bedrooms. The Spot restaurant provides excellent food at value prices or try the 7evern bar for drinks or bar food. 1/2hr free internet for all hotel guests with reduced price parking in the NCP car park under the hotel. 7 flexible conference and banqueting rooms are also available. This hotel prides itself on ensuring that the guests are the main focus and the hotel team will go out of their way to ensure that a great experience is offered. ... more   less 
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Also Known As:
Holiday Inn Bristol City Centre Hotel Bristol

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