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“Great modern hotel”

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Holiday Inn Bristol City Centre
Ranked #2 of 39 Hotels in Bristol
Certificate of Excellence
Reviewed October 28, 2012

Not all Holiday Inns are pleasant but this is a great clean modern hotel. The breakfast was exceptional with a great choice and food made to order.

The customer service was outstanding especially the older staff member who was at the lower reception area near the car park. He was very helpful and provided details for the local area.

The hotel is on a busy ring road but this should not deter you from staying here as it is well located for the sights of Bristol and Bath.

Many people may be put off that this is a Holiday Inn but this is not just any Holiday Inn! Exceptional!

  • Stayed: April 2012, traveled as a couple
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Thank angelbeach_100
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
BRSCC-FOM1, Manager at Holiday Inn Bristol City Centre, responded to this reviewResponded November 5, 2012

Dear angelbeach_100,

Thank you for your feedback.

I am so pleased that we could cater to your need and in some cases surpassed them.

It is a great feeling to know that we are on the right line when it comes to customer service whether it is our great breakfast or the staff attitude throughout.

I have passed your comments on to ensure everybody is aware.

Looking forward to welcoming you back!

Andrea Eldridge
Deputy General Manager

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1,123 - 1,129 of 1,359 reviews

Reviewed October 28, 2012

We stayed in an executive room (we booked in advance and got a good deal). Our room was lovely - very spacious and modern. The bed was massive. It was lovely and quiet so we got a good night's sleep. The location of the hotel couldn't have been better (right in the city centre). The concierge was very helpful. We'll definitely use Holiday Inn again.

Stayed: October 2012, traveled as a couple
Thank SH828828
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
BRSCC-FOM1, Manager at Holiday Inn Bristol City Centre, responded to this reviewResponded November 5, 2012

Dear SH828828,

Thank you for you lovely comments.

It is wonderful to hear that another guest of ours thoroughly enjoyed their stay with us from the reservations stage via a good deal through the facilities as well our staff service.

I hope to welcome you back in the future being able to take advantage again of one of our brilliant offers!

Andrea Eldridge
Deputy General Manager

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Reviewed October 28, 2012

Have just arrived back from a terrible night's stay at this hotel

First we arrived and was rudely told by concierge on the ground floor that we had to check in in reception on level two

Then in reception we had further problems which were finally resolved but the staff were not very helpful or flexible

on arrival in our room we found it to be cold and the bathroom was poorly cleaned with hairs left in the shower, I called reception and asked for it to be cleaned and was told that it would be done as soon as possible, this NEVER happened

After our evening out we called into reception to ask for more teabags but all they had were flavoured ones, the man there did go and look out the back but then arrived to say they were out of them, again we got no apology
but funnily enough they had them for breakfast in the morning

When we got to our floor we found the hallways freezing and despite leaving the heating on our rooms they were not much warmer
I'm sure this was due to our very draughty windows which were also useless and keeping out any noise and there was a disco club somewhere below
we were on the top floor but I feel for the people lower down

The breakfast was ok but not worth what they charge for it and the staff are slow to offer help and clear/re-stock the tables

when I checked out I was asked how my stay was and I said very cold
the receptionist said yes I know, but no apology????
where do they get these people from??

Room Tip: Choose another hotel
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  • Stayed: October 2012, traveled with friends
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Thank sunnymae
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
BRSCC-FOM1, Manager at Holiday Inn Bristol City Centre, responded to this reviewResponded November 5, 2012

Dear Sunnymae,

Thank you for your feedback regarding your stay with us.

I feel very disappointed to learn that it was not to your satisfaction. This is no the service we are known for.

I have passed on your comments to the relevant department heads for them to action.

I apologize for those shortcomings, and thank you for bringing it to our attention helping us improve.

Andrea Eldridge
Deputy General Manager

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Reviewed October 23, 2012

Stayed here for one night in October when visiting the theatre, and as everyone else has said this hotel has a real sense of luxury. Having read lots of tips from other reviews, I had requested a 'deluxe' room on a high floor. Check in was easy and very quick and staff were polite and efficient with the room cards already prepared for our arrival.
The room was clean and modern with nice features and a lovely double shower.
We didn’t eat or drink in the hotel so can’t comment on the bar or restaurant, but both looked good and followed the modern decor theme.
Check out was busy but again the staff were helpful and quick to deal with the waiting customers.

The hotels car park is operated by NCP, although at a subsidized rate for hotel patrons of £10 per night. It was clean and secure, and given the proximity to the town centre (same applies to the hotel) is one of the real selling points.

I will defiantly be returning to this hotel, and recommend it to anyone looking for a 'luxury' hotel in Bristol.

Room Tip: High floors give good vews, ask for an even number for a front view onto cabots circus
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  • Stayed: October 2012, traveled as a couple
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Thank Sam N
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
BRSCC-FOM1, Manager at Holiday Inn Bristol City Centre, responded to this reviewResponded October 25, 2012

Dear Sam N,

Thank you so much for your great review.

I am so pleased that another of our guets enjoyed our hospitality which can be fed back to the hotel team keeping us all going.

If you decide to returr (we certainly hope so), I would recommend to take advantage of our different packages giving you the options to go shopping, visit the theatre /attractions or just simply celebrate in style whilst enjoying our food and beverage outlets. They are great value for money.

You will be able to book those with our hotel direct or via our website.

Thank you once again and looking forward seeing you soon.

Andrea Eldridge
Deputy General Manager

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Reviewed October 23, 2012

Very pleasant stay at the holiday inn Bristol. The room was very clean, large bed and lovely big rain shower in the bathroom. The staff were helpful and attentive. As only a stopover did not have chance to use the facilities but the qym looked good and well equipped. For the price I paid for the room I felt it was excellent value for money and would most definitely return.

  • Stayed: October 2012, traveled as a couple
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Thank JJ3London
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
BRSCC-FOM1, Manager at Holiday Inn Bristol City Centre, responded to this reviewResponded October 25, 2012

Dear JJ3london,

Thank you for your comments .

It is always great to receive a positive feedback confirmong that our hard work has paid off keeping us going.

If you need to book again please contact the in-house reservations department or our website for the best deals. We would be happy to help.

Andrea Eldridge
Deputy General Manager



We are

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Reviewed October 23, 2012

Quick and easy Check-in, secure lifts,Clean Room, Spacious and comfortable bed, great TV in room, great Room Service. The only downer was that the local taxi's didn't know that they got 10 minutes free parking to drop off in the covered car park, so we had to run ( with baggage) along the pavement in the pouring rain for about 100 yards. This was a great pity as it wasn't the best introduction to the Holiday Inn. Provision should be made to enable taxi's to be fully aware of this 10 minute provision, especially as the Hotel is situated on one of the most complex roundabouts in Great Britain.

Room Tip: simply ask the receptionists, they seem extremely helpful.
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  • Stayed: October 2012, traveled on business
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Thank Rmayoh
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
BRSCC-FOM1, Manager at Holiday Inn Bristol City Centre, responded to this reviewResponded October 25, 2012

Dera RMayoh,

Thank you for your feedback regarding your stay.
I am extremly pleased that you found everything to your taste whilst staying with us .
I was surprised to learn about the uninformed taxi company but I would also like to thank you for brining this to our attention.
I would appreciate if you could let me know which taxi firm you used so we can get in touch with them to follow-up. It.
Thank you once again and hope to welcome you back soon!

Andrea Eldridge
Deputy General Manager

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Reviewed October 16, 2012

Stayed here with 7 friends. Modern, spotlessly clean, easy to find, good car parking, lovely bar, lovely staff, lovely rooms and a good breakfast.
Only minor whinge is the beds were a bit hard but nothing to really complain about!

Room Tip: They were all good.
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  • Stayed: October 2012, traveled with friends
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Thank DoodahLoodah
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
BRSCC-FOM1, Manager at Holiday Inn Bristol City Centre, responded to this reviewResponded October 25, 2012

Dear DoodahLoodah,

Thank you for your positive feedback especially that all your 6 friends have enjoyed our services from beginning to end as well.

Looking forward to seeing you again!

Andrea Eldridge
Deputy General Manager

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Additional Information about Holiday Inn Bristol City Centre

Address: Bond Street, Bristol BS1 3LE, England
Phone Number:
Location: United Kingdom > England > Bristol
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Room Service Suites Wheelchair access
Hotel Style:
#1 Luxury Hotel in Bristol
#3 Business Hotel in Bristol
#3 Family Hotel in Bristol
#4 Romantic Hotel in Bristol
Price Range: $81 - $211 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Holiday Inn Bristol City Centre 4*
Number of rooms: 155
Official Description (provided by the hotel):
Bristol's newest hotel located on Bond Street in the city centre. Opposite Cabot and Broadmead shopping centre, an ideal location for all of the city centre activities and attractions. This new hotel has been completed to a very high modern standard with Standard, Superior, Deluxe, Executive and Suite bedrooms. The Spot restaurant provides excellent food at value prices or try the 7evern bar for drinks or bar food. 1/2hr free internet for all hotel guests with reduced price parking in the NCP car park under the hotel. 7 flexible conference and banqueting rooms are also available. This hotel prides itself on ensuring that the guests are the main focus and the hotel team will go out of their way to ensure that a great experience is offered. ... more   less 
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Also Known As:
Holiday Inn Bristol City Centre Hotel Bristol

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