In Bristol for a concert so looking forward to a comfortable nights stay!
We retired just before midnight only to find that our room (No 3) was next door to the function room where a wedding reception/disco was in full swing. Horrendous!!
As we were unable to contact the receptionist by phone - it did not work - I went to the reception to ask for a change of room, but was advised that there were no other rooms available (!!). I then spoke with the OFF site duty manager, who although apologetic, stated that she was unfamiliar with the hotel. She did offer a reduction in room price and a free breakfast but added that as a matter of courtesy, the hotel always contacted guests 24hours prior to their stay to advice them of any functions. We received no such call. Moreover any such call would have been a tokenistic gesture as our plans had already been made.
The room was small, the bed linen had a hole in it and the carpet on entering the room was worn as was the carpet near the bathroom door. The minibar/refrigerator did not appear to work and we had to ask for fresh milk.
The receptionists were polite and helpful but they too, failed to advise us of the wedding, although one did say that room 3 should be allocated to those attending the wedding. All in all a disappointing stay.
- Official Description (provided by the hotel):
- Set in an elegant Georgian square in Bristol city centre, the Berkeley Square Hotel is the ideal place for your stay in Bristol. As Bristol's first art hotel, it oozes boutique charm and offers comfortable accommodation and first class service. ... more less
- Reservation Options:
- TripAdvisor is proud to partner with Hotwire, Booking.com, Priceline, Hotels.com, Expedia, Travelocity, TripOnline SA, Cheap Tickets and HotelQuickly so you can book your The Berkeley Square Hotel reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
- Also Known As:
- Berkeley Square Bristol
- Hotel Berkeley Square