This was our second stay at the BSH. The first time was about six years ago and we were disappointed that a property with so much scope and character has been allowed to go downhill. First the positives: great location and quiet if you ask for a room at the back. Our room was large and there were nice touches with the complimentary sherry decanter and fruit, selection of teas and a cafetiere for fresh coffee. The place also has a "relaxed" vibe but with a slight tendency to complacency as the service was courteous but slightly reluctant, as though the "ubercool" staff were doing you a favour. They probably are students wishing to top up their loan rather than professionally trained. Where the hotel falls down is on cleanliness. I am not OCD about cleaning but I would gladly have attacked the woodwork and radiator in the bathroom where there were suspicious stains and ingrained dust. The grouting was mouldy and the shower unit lime encrusted. In the bedroom, the walls needed refreshing and the curtains, bedspread and sofa felt grubby. The brass fittings on the doors of common areas also definitely needed a good polish. The Clifton Hotel to which the BS belongs does not have much competition in this part of town and this may explain why the management is not trying to establish higher standards of cleaning and maintenance. It is a pity as the BSH and its sister properties have real boutique hotel potential. The hotel online site quoted £125.00 per night without breakfast and I am glad I shopped around because our room definitely was not worth that kind of money. In the end I was able to secure an £82.00 deal which offered better value for money although some hotels downtown near the river offer better customer satisfaction overall.
- Official Description (provided by the hotel):
- Set in an elegant Georgian square in Bristol city centre, the Berkeley Square Hotel is the ideal place for your stay in Bristol. As Bristol's first art hotel, it oozes boutique charm and offers comfortable accommodation and first class service. ... more less
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- Also Known As:
- Berkeley Square Bristol
- Hotel Berkeley Square