Stayed here for a conference. Were very fortunate that we had the only suite at the top of the hotel with a lovely view, especially at sunset. From the moment we arrived the porter, reception, restaurant staff, chambermaids could not have been more helpful and pleasant. Beds and linen are really lovely and the range of food available at breakfast excellent and very good quality.
Service at the conference dinners was a bit erratic and they ran out of some dishes although choices had been made in advance but the food was very well cooked and the plates for the main course were hot!
Unfortunately one of the three lifts was out of commission for the whole weekend which meant there were long waits to go up and down to and from the tenth floor. Surely it is possible to have a 24 hour maintainance contract in a conference facility where 400+ people are all needing to access their rooms at the same time. When it is down by one third capacity it puts a great deal of pressure (literally!) on the working lifts.More
- Free Wifi