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“Turned up Trumps!”

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Bristol Marriott Royal Hotel
Ranked #13 of 37 Hotels in Bristol
Certificate of Excellence
Level Contributor
19 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
“Turned up Trumps!”
4 of 5 bubbles Reviewed October 18, 2006

When we arrived in Bristol, we found we had accidentally booked into the wrong Marriott - the City Centre one. We particularly wanted the Royal because it has a dedicated underground garage, whereas the City Centre hotel uses the adjacent NCP. As it was our fault, and the hotel was full, we thought we were in for a disappointment, but the Manager found us a room, cancelled the wrong booking, rebooked us in the Royal - all with a smile!

The room was pleasant and comfortable with a view of the Waterside, and had all the facilities you would expect, Wi-fi, some Sky stations on the TV, fridge - but one of those 'you pay if you move a can' type (small niggle), tea tray with biscuits. In the bathroom, the overbath shower was good, and there were bathrobes and slippers....and nice toiletries.

We did not eat in the hotel, but service in the bar was good, and all public areas were clean and tidy with no signs of wear, even in the corridors leading to the garage. The only signs of wear were in the lift, on the control panel.

Just one thing - there was some noise at night on Friday and Saturday when the pubs and clubs closed, so try to get a room on the quiet side, if possible.

We would definitely come back again to this hotel.

Stayed September 2006
1 Thank Brenda F
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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2,027 reviews from our community

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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
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English first
Level Contributor
14 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 69 helpful votes
1 of 5 bubbles Reviewed September 27, 2006

First and foremost I found nothing wrong with the hotel on a purely materialistic level. My room was fine,the TV worked,it was quiet and clean and the public areas of the hotel were equally impressive. Also the hotels location is fantastic. Although the breakfast by Marriott standards was not the best it was perfectly edible and satisfying....but unfortunately that’s where the good news ends and the bad news starts and runs on....In my opinion the incompetent and unfriendly service I received from both the staff and management at this hotel was by far and away the worst I have encountered on my travels around the vast circumference of our globe. My experience in dealing with these people was not a good one but rather than use my own words that might be perceived to be biased I think future prospective guests should take time to read the less than glowing reviews from previous "less than happy" tripadvisor members . I would have liked to cut and paste all of their comments in order to make your decision making easier but I think doing this might breach tripadvisor rules..

As you will see there are many comments in previous posts about perceived poor quality of staff and mangement at this hotel and I for one fully concur with all of them.

I have to say that the thing I enjoyed most about this hotel was the checking out and not caring to look back. A hotel can be as nice as it gets… but it’s the people that matter, the customers are playing their part but the staff for the most part are not joining in, and without them a hotel is nothing...and that is exactly what you get at the inpersonable Bristol Royal Marriott ...something about nothing!

However…… one reviewer did refer to a “ mixed bag” in that there were exceptions to the rule with regard to some of the staff and I agree with this ..of particular note was the young lady (head of front desk) who checked me out who was indeed a rare asset to Marriott at this particular hotel.

In short this is a great hotel which most people should be happy with but sadly IMHO it is let down by a very poor management team who would not appear to have a proper staff procurement and training scheme in place despite having being part of this establishment for more than two years as confirmed by the hotel reception.

I would like to think differently but while the current management team stays in place I can foresee no more improvement in the next two years with regard to general service than we have seen in he last.

Time for a Marriott rethink methinks!

  • Liked — The joy of leaving
  • Disliked — Having to stay there
  • Tips/Secrets — Bring a cardboard cutout-you will get more response!
  • Stayed July 2006, traveled with friends
    • Value
    • Location
    • Check in / front desk
    • Rooms
    • Cleanliness
    • Business service (e.g., internet access)
5 Thank 747
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 bubbles Reviewed August 30, 2006

Arrived after a long and weary journey. Friendly greating by the porter at this impressive looking hotel. Received well by the reception staff and made to feel very welcome immediately. Hotel layout and facilities explained in detail. Excellent room, with all the usual luxuries you would expect (but don't always get from a 4 star hotel) Reserved a table for dinner on the first of 3 nights, glad we did, great choice of ENGLISH FOOD, the plaice a little (little being the operative word) dissapointing, but the fore rib of beef my wife choose was excellent (I had this on the second night) the overall experiance was very good though - hence the second night. Excellent choice of wines (£17- £50) 3 course meal for 2 with wine came to £65. Breakfast was, proberly the best ever, huge choice - you name it - they had it, the best thing was that all the different choices were laid out in various places around the large breakfast room so that there was no bunching or queing, even at the busiest times. The bar was well managed with up to 6 staff waiting and serving the tables and easy chair area. A pint and short / mixer was just over £7. To sum up, we had a great bank holiday weekend at this city centre hotel, lovely surroundings with suberb personal service.Excellent breakfast and dining experiance. We will be back

  • Liked — imple luxury
  • Disliked — nothing
  • Tips/Secrets — Busy hotel, when we stayed there were 3 weddings and the England Cricket team staying!
  • Stayed August 2006, traveled as a couple
    • Value
    • Location
    • Check in / front desk
    • Rooms
    • Cleanliness
    • Service
    • Business service (e.g., internet access)
1 Thank snakepass
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Bristol Marriott Royal Hotel

Property: Bristol Marriott Royal Hotel
Address: College Green, Bristol BS1 5TA, England
Phone Number:
Location: United Kingdom > England > Bristol
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Room Service Spa Swimming Pool Wheelchair access
Hotel Style:
#1 Spa Hotel in Bristol
#6 Romantic Hotel in Bristol
#7 Business Hotel in Bristol
#8 Luxury Hotel in Bristol
#12 Family Hotel in Bristol
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Bristol Marriott Royal Hotel 4*
Number of rooms: 242
Official Description (provided by the hotel):
With a fabulous location next to Bristol Cathedral and the historic waterfront, the Bristol Marriott Royal Hotel offers ideal accommodations for enjoying England's southwestern charm. From the moment you arrive, our Victorian-style hotel captivates you with polished marble, warm mahogany and gleaming brass. Spacious rooms offer comfortable furnishings, 24-hour room service, and large work areas with high-speed Internet. For an event, choose our ballroom for 260 guests or a smaller meeting room for intimate gatherings. Enjoy an afternoon tea or cocktail at the Club Bar after your stroll from Bristol's historic sites. For dinner and Sunday lunch, the newly refurbished Walters Restaurant, offering locally sourced regional flavours from the South West. Visit our Roman-style leisure club for the perfect retreat - enjoy a refreshing swim, soothing sauna or invigorating workout. When looking for a luxury hotel in southern England, choose the Bristol Marriott Royal Hotel for its friendly staff and modern amenities. ... more   less 
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Also Known As:
Marriott Bristol
Bristol Marriott

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