Good first impression of the Bristol Marriott Royal. Lovely decadent Victorian lobby and lots of staff behind the front desk eager to check in guests on a busy Saturday night. Allocated room on the 3rd (superior) floor, however as it was overlooking the busy Canons/Anchor Road, I was concerned about the traffic noise as it was audible so I popped back down to reception and asked for a different room. Unfortunately none were available so I was given a time of 30 minutes to return so that a room can be made ready. I waited in the bar and on my return a room was still not ready and it would be another 20/30 minutes. I was advised the new room would be 1328 so I inspected it's position myself and found out it was still facing the road on the section of College Green & Canons Road so it was no better than what I had already so I decided to stay in my existing room without informing the front desk.
I did not get a call from reception asking if I still wanted to change or not. Bad marks # 1 for not calling and checking if I wanted to change & Bad marks # 2 for not listening to the guest and finding a suitable room to my needs. Had a swim in the hotel pool which is located on the lower ground floor which was quite large and a busy Jacuzzi and lots of loungers and chairs to relax around the pool area.
The bedroom itself was nicely decorated and luxurious, all mod cons that you would find in a hotel. Bathroom was spacious, large tub and clean. However the bed was very soft and not at all comfortable. It was obliviously old and needed to be replaced as it sagged so much to the middle and you kept rolling into the dip in the bed. I did complain the next morning when I checked out but pretty sure nothing will be done about it. Not really a good nights sleep on an uncomfortable bed coupled with the noise form revelers coming out from the nearby clubs & pubs throughout the night plus the traffic noise. The windows are just not sound proofed/double glazed enough to muffle the noise.
Breakfast was served in the new "Walter's" restaurant and thankfully was delicious, everything you could want from a fry up to cold fish/meats and the usual pastries/fruits and cheeses - all good. The staff in the breakfast room were all nice, attentive and happy to help with extra tea bags & clearing the plates etc.
Considering the price the Marriott charges for it's rooms I did expect better service and certainly a better bed than what I received. Did not park in the hotel car park as there was sufficient street parking by College Green which was £2.50 till midnight (after 6) on the Saturday and free all day on Sunday. If returning I would definitely ask for an inward facing room or one away from the road and with a better bed. Some that is superior rather than being billed as.
- Official Description (provided by the hotel):
- With a fabulous location next to Bristol Cathedral and the historic waterfront, the Bristol Marriott Royal Hotel offers ideal accommodations for enjoying England's southwestern charm. From the moment you arrive, our Victorian-style hotel captivates you with polished marble, warm mahogany and gleaming brass. Spacious rooms offer comfortable furnishings, 24-hour room service, and large work areas with high-speed Internet. For an event, choose our ballroom for 260 guests or a smaller meeting room for intimate gatherings. Enjoy an afternoon tea or cocktail at the Club Bar after your stroll from Bristol's historic sites. For dinner and Sunday lunch, the newly refurbished Walters Restaurant, offering locally sourced regional flavours from the South West. Visit our Roman-style leisure club for the perfect retreat - enjoy a refreshing swim, soothing sauna or invigorating workout. When looking for a luxury hotel in southern England, choose the Bristol Marriott Royal Hotel for its friendly staff and modern amenities. ... more less
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- Also Known As:
- Marriott Bristol
- Bristol Marriott