Just returned from a Friday - Sunday stay and it was awful. We were in room 223 and at 10.30pm we could not sleep in our room for the 'thump thump thump' of the music in the hotel's Shore Bar below. We were advised it was the outside speakers which would be turned off at 11pm but this just removed the teeth rattling edge to it.
We asked to be moved and the hotel obliged. None of the staff seemed surprised at the complaint and request and others on here have experinced the same thing.
223 was a disappointingly small room. The photo of a superior double (although its the most basic room the question begs superior to what exactly?) on the website shows a chair next to the bed. Our room went wall, slim bedside table, double bed, small beside table then more wall. There were no drawers other than in the bedside table or the desk so we were jamming stuff in wherever it would go.
After we complained we were moved to 424 and that was even smaller! There wasn't even a proper wardrobe let alone drawers. Goodness knows what you would do if staying for longer than 2 nights.
The next day the hotel responded and moved us again to a large room that was nice if a little tatty (stains on carpet etc). I have assumed this was still a superior room because it lacked the extras that mark the next room up (eg nespresso machine and robes) however given that the basic service a hotel provides is somewhere to sleep, when you fail at that first hurdle it calls everything into question. We suggested the noise affected rooms would be better given to parties (eg hen or stag) who are more likely to stay out longer but were advised such groups aren't encouraged (except in the bar one assumes).
Our meal in the restaurant was also terrible but I have reviewed seperately under the River Grille.
There were positives. Parking is free from 4pm on Friday for the weekend. It is in a good location. The receptionist was lovely and other staff pleasant. It was very very clean. I imagine our experience would have been acceptable if we'd been put in 424 in the first place and good if we'd been put in 530 however I simply cannot condone a hotel that charges £105 for a room and knowingly puts people in rooms that suffer from noise pollution. The lesson here is this hotel will be fine if you're going to be out late yourself or if you're hard of hearing. If not and you do decide to book then call the hotel and check where your room is first.
- Official Description (provided by the hotel):
- Welcome to The Bristol! Anyone spending any length of time in Bristol is likely to come across The Bristol. Sitting pretty on the quayside of the Floating Harbour, this luxury Bristol hotel is surrounded by the best of Bristol's Old City and maritime history: the Bristol Old Vic and the beautifully restored Queens Square, Bristol Cathedral and At Bristol (across Pero's Bridge), and of course The Arnolfini, Bristol's celebrated contemporary arts centre is right next door. For all these reasons, The Bristol is hard to avoid, even by visitors who are staying elsewhere. Those who do stay at our hotel in Bristol get to experience our great location, greatly reduced overnight car park rates of £5 at the adjacent NCP, the fresh, modern luxury of our bedrooms, and the chic cuisine and quayside ambience of The River Grille and Shore Café Bar. Make sure you are among them and choose The Bristol, the finest Bristol Hotel! ... more less
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- Also Known As:
- The Hotel Bristol
- Bristol The Hotel