My Family stayed in this hotel on/off for 6 nights over the Christmas / New Year holidays.
The first 5 nights were OK - the last night was where we hit the problems.
Firstly, when we checked in early and opened the door to our room we found a couple sleeping in the bed. I kid you not. The reception staff don't even know if guests from the previous night have checked out or not!
Secondly, one of the rooms we had booked had a terrible smell coming from the bathroom which got much worse during the night. Obviously this hotel has serious plumbing issues. The smell was so severe in the morning that I felt I would pass out when I opened the door in the morning. Our bathroom was completely unusable and if it was not for the interlocking room we had we would not have had a shower.
Lastly, and much more seriously was the noise from an event on the 6th floor. Even though we were on the 2nd floor, we could clearly hear every word of every song along with the heavy bass - and we were FOUR floors below them. I would hate to think what the poor customers on the higher floors had to endure. The event went on until 12:30AM which we felt was just not on. Simply put, this hotel thinks it is a night club. It has forgotten that people go to hotels to get a good nights sleep!
When we tried to complain to the manager in the morning, we were told that the manager wasn't there and there was no point in complaining to anyone else. We were then promised that the manager would call me on my mobile to discuss the problems. I never received a call. Obviously they couldn't care less.
My advice - stay at Premier Inn - cheaper rooms and a GUARANTEED nights sleep.
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- Also Known As:
- Future Hotel Cabot Circus