My husband and I recently booked to stay at this hotel on the night of August 16th, 2013. Unfortunately, on the morning of the 16th, a family crisis developed, making it impossible for us to travel. I called the hotel to cancel, expecting to pay a cancellation fee, only to be told that I would be charged the FULL rate for the evening. And if further proof were needed that money trumped all other considerations, and that the guiding principle here was to make as much money as possible at every available opportunity, I was offered a discounted rate if I re-booked the hotel for a later date.
I might have been less affronted at such severe booking terms and conditions if I had received e-mail notification of them beforehand, but the hotel confirmation, including the aforementioned terms and conditions, arrived in my in-box on August 17th, one day later than the reservation itself! I note from other reviews that I am not the only traveller to experience an inefficient and muddled confirmation process from this hotel.
In attempting to discuss the situation with the hotel's management, I was politely hung up upon, after the person to whom I was speaking dispassionately demanded to know whether it was her fault that such a family crisis had occurred and insisted that there could be no movement of the hotel's position.
The building has a warm and charming facade, but, in my opinion, hides a cold, money-grubbing, and disorganized (the confirmation process) interior.
- Official Description (provided by the hotel):
- Longs Inn is a charming 17th-century Coaching Inn situated in the historic village of Woburn. We have 15 well appointed, individually designed bedrooms. Styled to enhance each rooms own character. Our Bar gives a traditional,cozy atmosphere where you can enjoy a drink in front of a log burning stove, whilst in summer the courtyard is great for drinks and alfresco dining. We use only the freshest, locally sourced ingredients in our menus. ... more less
- Reservation Options:
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- Also Known As:
- Longs Hotel Woburn
- Magpies Hotel Woburn