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“Excellent apart from a couple of minor things.”

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Warner Holme Lacy House Hotel
Ranked #1 of 1 Hotels in Holme Lacy
Certificate of Excellence
Reviewed June 11, 2013

Cannot remember if this was the 5th or 6th visit to Holme Lacy. Lovely hotel and gardens. We had an historic room over the bar area which was huge, we have stayed before and booked again for next year. We want to relax, park up the car just chill. The bedside light was broken when we arrived but it was fixed the next day. From last time we remembered that you need to take a clip-on reading light to be able to read, the lights are very dim.

We did not get a CD player this time in our room, or a DAB radio, which I missed. The DVD player did not fit near the TV and had to be put on the floor, so you had to get down on the floor to press the buttons on the DVD to work it. Since there was no controller, I was unable to put the subtitles on the films I had brought with me, which since I am partly deaf, was annoying.

Included were meals in the Orchard Restaurant, very good. I am a vegetarian and find that sometimes the vegetarian choice can be poor but this time it was very good. My husband said the meat was very, very good and tender. I noticed that Warners say they are getting their meat from RSPCA inspected farms which I am pleased about. Service and presentation was excellent.

We don’t often bother with the evening entertainment but this time we could not get away from it. On Sunday they set loud speakers outside the bar area and blasted us with Matt Monroe type singing. Imagine a nice sunny day and you are relaxing, then someone sits beside you and starts up a radio right next to you playing 1950s/60s type music at full blast! You would want to pour your coffee over them! This was not scheduled on the programme so we had no idea how long it would go on for.

We couldn’t listen to our own choice of music (no CD player), even shutting the windows made no difference and quietly reading was out of the question. So we went for a walk, it was a nice day, but even then it was impossible to get away from the Matt Monroe type singing in the garden.

After a couple of hours we came back, they then had a lady singing who was quieter (or they had turned the loud speakers down). She was a good singer but still not what I wanted to listen to. At least we could relax and read round the other side of the building. This went on for around three hours. I asked at reception and was told they often do it. If people want to listen to this kind of music why not put it on the programme? And do it in the soundproofed Pavillion.

The Concierge discount has disappeared. We got 10% of the cost of just 2 drinks i.e. £1 off on a drinks cost of £23 for one meal and 10% off one bottle of wine another night. OK its better than nothing, but it really did make a difference on drinks for the whole weekend and a few things from the gift shop, especially when you used to get 10% off everything. We found there are discounts on visits to local attractions but for some reason you don’t find out about this until you come home and search the web………

The tour by Angela of the house was first class, do that if you are staying there, well worth it.

The Leisure Club staff were very welcoming and helpful. The swimming area was a bit run down but seemed clean and comfortable although the changing rooms were nearly as hot as the sauna.

I just noticed that someone else has commented on the music outside. And I noticed there was a comment to say some Hotels are charging for coffee…….

So, not as good as last time but we are going back next year, perhaps it will be back to its previous high standard.

Room Tip: Do the guided history tour - marvelous
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  • Stayed: May 2013, traveled as a couple
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2  Thank weekender2280
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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975 - 981 of 1,265 reviews

Reviewed June 3, 2013

This is a pleasant hotel in a historical building set in beautiful grounds and in a great location in the Wye Valley. Comfortable rooms, food was fine - good pub food quality - and staff very friendly and helpful. However, we had booked for a weekend with seventies music as entertainment (as in 1970's not for 70 year old people!) and the website described it as a hotel 'for grown ups'. Given the entertainment we expected a 50's and possibly 60's crowd but the reality was very different. The majority of hotel guests were in the 70's 80's + age group. Everywhere we went there was antibacterial handwash (not what you want to be confronted with as you go into a restaurant!) and a staff member told me it was because of the risk of norovirus as their clientele were mostly frail and elderly. Very offputting indeed! It really felt like we had checked into a residential care home for the weekend. I really feel this company should make it clear on their website that they are catering for the elderly. I certainly would not go back to this hotel or any other in the chain.

  • Stayed: June 2013, traveled with friends
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5  Thank jazza1957
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed June 3, 2013

First visit to this hotel. A bit faded and old fashioned but on the whole enjoyed the stay. One big problem was Sunday afternoon the ‘entertainments’ team set up loud speakers below our windows and we had THREE HOURS of non-stop ‘club’ type music. Absolutely awful. We had a Historic room overlooking the lake, which although small was comfortable and nicely decorated. Wine in the rooms was a nice touch. Food was excellent, high spot of the stay. Would recommend Orchard Restaurant. Entertainment (besides loud speakers on the patio below our windows) was OK, a bit Butlins. We got tired of it on the first night and did not bother again but they tried hard and people seemed to enjoy it. The weather was so nice we could walk in the grounds after dinner. Gardens and public rooms were lovely. Talk and guided tour of house was excellent. Looking back we had an enjoyable weekend which was plagued by spending a whole afternoon unable to get away from loud speaker ‘music’ (even in the gardens). Perhaps we would stay again but then again I just think of that Sunday afternoon and – no way.

Room Tip: Avoid Historic rooms near the patio because of noise. Enjoy house and tour. Enjoy Orchard Resturan...
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  • Stayed: May 2013, traveled as a couple
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1  Thank Janet P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed May 28, 2013

Great weekend. Good bands on both nights. The Four most were superb on the Saturday. Had all meals in Orchard restaurant (2 Rosette). Superb Ruby Wedding Anniversary break to remember. All staff were very good and were happy to ensure you had a memorable time

Room Tip: Stayed in a junior suite in the main house
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  • Stayed: May 2013, traveled as a couple
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Thank 188HughO
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed May 27, 2013

We have just returned home from three nights in the Warner Holme Lacy hotel near Hereford. There were no tissues in the bathroom...just the empty box. I was going to phone reception but there was no phone! We walked down to reception and explained so about thirty minutes later a man appeared with a phone. No tissues. I then realised that the bathrobes were also missing so told reception about that. The next day I left a note for the cleaner. Tissues arrived but no bathrobes. I again contacted reception and in the afternoon the bathrobes appeared along with a small box of chocolates. We tried the car very restaurant and the first evening it was ok. The second evening we did not enjoy our meal. The pork was"carved" by the chef but was actually just a heap of scraps. The third night we paid extra to eat in the Orchard restaurant and this was much better. We went down for our last breakfast and when we returned, BEFORE check out time the cleaner had been in and moved our papers and things and made the bed for the next people! The entertainment was good.

Room Tip: Historic suite gets you in the better restaurant.
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  • Stayed: May 2013, traveled as a couple
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1  Thank summerskybird
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed May 21, 2013

Nothing but the best.Great food,very clean and comfortable room with large bed.VIP treatment in the Pavilion was well worth the little extra cost.Entertainment second to non and very appropriate for us.Stayed in signature room 149,right by the lift and close to the Pavilion.Went into Hereford by coach from the Hotel,what a good idea,no traffic or parking to worry about.Great Cathedral.We will be back and will also try the other Warner hotels

  • Stayed: May 2013, traveled as a couple
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Thank john m
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed May 20, 2013

Enjoyed a mid-week break early in May. This the fifth Warner Leisure establishment that we have visited. They have all been good but this location marginally turned out to be the best to date. You know what to expect with these hotels and once again this was hotel was spot.on.
We stayed in a Signature Plus room (No. 101 but there was no sign of a big lever) and it was certainly up to standard. The bathroom was huge and well appointed. Food as usual was excellent and the grounds were definately special. The putting course provided us with plenty of entertainment and we even had a game of croquet. As recorded in another review on the entertainment front we only had Shades for two of the four evenings and as talented as Colin James is he could not compensate for the loss of a three piece live band and a singer. This is the only part of the holiday that I feel fell short of standards that we have expertienced elsewhere.
Would have been rated a five but for entertainment. Really 4.5 but you cannot show that.
Located out in the country so you need own transport as local bus service is pathetic.
Visitng Littlecote House in Septermber and we are looking forward to a another new location.

  • Stayed: May 2013, traveled as a couple
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Thank Keith Reader
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Warner Holme Lacy House Hotel

Address: Bridge Road, Holme Lacy HR2 6LP, England
Location: United Kingdom > England > Herefordshire > Holme Lacy
Amenities:
Fitness Center with Gym / Workout Room Free Parking Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #1 of 1 Hotels in Holme Lacy
Hotel Class:4 star — Warner Holme Lacy House Hotel 4*
Number of rooms: 189
Official Description (provided by the hotel):
You'll be swept off your feet by the 18th century charms of this Grade I Georgian Historic Hotel, with its landscaped gardens, elegant drawing rooms, imposing staircases and fantastic views. Midweek and Weekend breaks inclusive of breakfast and 3-course dining, live evening entertainment and extensive leisure activities. ... more   less 
Also Known As:
Holme Lacy Hereford
Warner Holme Lacy House Hotel Herefordshire

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