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“Bath during quiet times ... or there maybe no hot water!”
Review of Grouse and Claret

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Grouse and Claret
Ranked #2 of 5 Rowsley B&B and Inns
Reviewed June 17, 2014

I am always very reluctant to write bad reviews and as with a previous reviewer of this hotel, I should say that this only relates to the room 01 (hopefully!).

A previous reviewer experienced a similar issue a year earlier so clearly there is a problem.... this room at £110 per night is simply not worth the money - indeed at half that it would be poor value.

The room is located very close to the kitchen area and is subjected to a combination of very noisy extraction units, the smell of chips cooking and heat that makes sleep near impossible. During my stay I found myself moving the net curtains away from the windows in the hope that a faint breeze might cool the place down ... but the temperature just stayed high through the night.

At £110 per night I didn't really expect to see a sign advising me that the hot water would quite possibly run out at times of peak usage and that if I hung around for 30-40 minutes, there was a chance the tank would be up to temperature again.

The shower comprised a bath mixer with a pull up knob that diverted water to the shower head...except it still kept running water from the tap into bath even when in the shower position. This wasted hot water and presumably added to the already precarious supply problem identified by the sign.

Why did I (and others) pay £110 a night? well it's very difficult to get accommodation in the area for one night only and I presume that supply and demand scenario allows this establishment to take advantage of that fact. In retrospect I may have been better off paying for a guest house for two nights and only staying one.

The staff .... excellent and I have no complaints whatsoever about people who were attentive and courteous.

This is a nice property in a nice area that is let down by a poor room - surely it makes sense to fix the issues

Room Tip: Avoid room 01
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  • Stayed: June 2014, traveled with friends
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2  Thank fidgetyguy
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Matthew D, Manager at Grouse and Claret, responded to this reviewResponded June 20, 2014

Thankyou for raising the point about the water and room 1 we strive to provide our guests with the best facilites possible and i have contacted our head office to see if we can fix the problem.

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388 - 394 of 502 reviews

Reviewed May 28, 2014

What a great place to stay. As a car club we booked all 8 rooms for 3 nights for our car club event. Good location for visiting the area, rooms were great (although our shower dribbled) and the food was exceptional value for money. All the staff were very helpful and welcoming and gave us outstanding service. They also have their own campsite which we may well visit in the future. Thank you for making it a very enjoyable break.

  • Stayed: May 2014, traveled with friends
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1  Thank Hawkeowner
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Matthew D, Manager at Grouse and Claret, responded to this reviewResponded May 29, 2014

Hi all It was our pleasure to have you stay with us and we are glad you enjoyed your stay and hope you will again soon. Kind regards Matt Deans - Manager

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Reviewed May 24, 2014 via mobile

Very helpful staff who allowed us parking near the back door. Stored our freezer packs for us. Wait service was very good and team very friendly. Family room was rather small with a bathroom that you could fit a bed in, however! Good value with breakfast included. Shower power excellent!

  • Stayed: May 2014
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Thank Davytripper
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Matthew D, Manager at Grouse and Claret, responded to this reviewResponded May 29, 2014

Great to hear you enjoyed your stay and we look forward to inviting you in on your next visit.

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Reviewed May 19, 2014 via mobile

Well we went here last week and yet again I wasn't overly impressed. It took ages to get our first drink and then there was a problem with the time waiting for the food after order. It took at least 30 minutes for the food to arrive, maybe longer.
The food was alright, staff okay but the wait was enough to make my mind not to go again.

Stayed: May 2014, traveled with family
Thank Lambers2013
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Matthew D, Manager at Grouse and Claret, responded to this reviewResponded May 29, 2014

Sorry to hear you visit was not great we will work on the comments made to help us improve for the future. regards
Matt

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Reviewed May 19, 2014

We requested a "quiet" room but got one on the front overlooking the main road! when asked, the management said the ones at the back were noisy due to the air conditiong units!!
the staff generally were good and the food nice. the notice in the room refered to the bath but there was just a shower that i thought amusing. depspite being on a main road, behind is a small but nice caravan site with good facilities and there is a footpath a few hunmdred yards away that takes you to chatsworth house (2.5 miles)

Room Tip: Book direct, you should get it cheaper!
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  • Stayed: May 2014, traveled as a couple
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Thank stokeyboy
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Matthew D, Manager at Grouse and Claret, responded to this reviewResponded May 29, 2014

Thankyou for your comments, We hope the noise from the road wont put you off from visiting us again in the future.
Matt

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Reviewed May 15, 2014

we stayed on the hotel holiday camp adjacent to the hotel what a pleasant site .We used the hotel for dining the food and staff were great . We had a minor problem on the site which was very quickly resolved by the manager Matt. What a gent . I can recommend this hotel and location to customers to the restaurant and campsite.

Room Tip: we stayed in our motor home . We spoke to some residents who gave the hotel glowing reports.
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  • Stayed: May 2014, traveled as a couple
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Thank bestfriendted
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Matthew D, Manager at Grouse and Claret, responded to this reviewResponded May 29, 2014

Thanks its great to get a review from the caravan park and I am glad you enjoyed your stay and the facilities within the pub also. I am also pleased the issue raised was dealt with in a swift and efficient manner.

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Reviewed May 4, 2014

very nice stay, big car park, nice views all around, rooms are nice a big, best shower iv had in a hotel for some time, nice pub downstairs with very good food, lovely clean breakfast , youll enjoy as i did

Room Tip: love is love
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  • Stayed: May 2014, traveled on business
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Thank jamie198522
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Matthew D, Manager at Grouse and Claret, responded to this reviewResponded May 29, 2014

Hi We are glad you enjoyed your stay with us and look forward to you visiting us again in the near future.
M Deans
Manager

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Additional Information about Grouse and Claret

Address: Station Road, Rowsley, Peak District National Park DE4 2EB, England
Location: United Kingdom > England > Peak District National Park > Rowsley
Amenities:
Bar / Lounge Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Restaurant Wheelchair access
Hotel Style:
Ranked #2 of 5 B&Bs / Inns in Rowsley
Price Range: $61 - $189 (Based on Average Rates for a Standard Room)
Number of rooms: 8
Official Description (provided by the hotel):
18th-Century Restaurant/Public House with 8 beautifully appointed double en-suite bedrooms. Situated just 1 minutes drive outside the Peak District National Park we are well situated for all local amenities including Chatsworth House, Haddon Hall, and the towns of Matlock and Bakewell. Nestled to the rear of the Pub, alongside the the River Derwent we also have 29 hard standing pitches with electric-hook-up to accommodate Touring Caravans and Motor homes, facilities here include Hot Showers, Toilets, Chemical Toilet disposal and Washing Up facilities. ... more   less 
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Also Known As:
Grouse And Claret Hotel Rowsley
Grouse And Claret Rowsley, Derbyshire

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