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“Great modern, well equipped chalet”

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Lake Crackenback Resort & Spa
Ranked #1 of 1 Hotels in Crackenback
Certificate of Excellence
Lake Macquarie, Australia
Level Contributor
69 reviews
26 hotel reviews
common_n_hotel_reviews_1bd8 29 helpful votes
“Great modern, well equipped chalet”
4 of 5 bubbles Reviewed January 31, 2014

We had 3 nights in a 1 bedroom chalet (5A) just a short walk from the main resort. The chalet was clean and well equipped. We could have stayed much longer. We used the chalet's own BBQ on one night, but the kitchen was well equipped as well. The resort grounds are quite large and we did walks around the lake and further each day. We ate breakfast in the main restaurant each day. The selection and quality was very good. We were disappointed that the restaurant was closed on each night we were there, but the Larder cafe was open. The meals at the Larder were small and expensive. We would recommend stocking up in Jindabyne and use the chalet's BBQ and kitchen

Room Tip: Select a chalet - quieter and more space than the resort rooms
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  • Stayed January 2014, traveled as a couple
    • Value
    • Location
    • Sleep Quality
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    • Cleanliness
    • Service
Helpful?
1 Thank Jock57
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
LakeCrackenback, General Manager at Lake Crackenback Resort & Spa, responded to this review, February 20, 2014
Dear Jock57

Thank you so much for taking the time to write a review on your recent trip to lake Crackenback Resort & Spa - we love hearing from our guests.

We are so pleased you enjoyed your stay and the quality and inclusions of the Chalet you stayed in. The walks are just beautiful and it sounds as though you made the most of the tracks as well.

We appreciate your feedback on Alpine Larder and have discussed this with the Alpine Larder Manager as well as our Food and Beverage Resort Manager to ensure we can address portion sizes as we aim to go over and above expectations and this did not happen in your case and we apologise for this.

Thanks again for your feedback and we look forward to welcoming you back in the near future,

Warm regards

Scott O'Neile
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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679 reviews from our community

Traveler rating
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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (194)
Date | Rating
  • Chinese (Traditional) first
  • English first
  • French first
  • German first
  • Any
English first
Herefordshire, United Kingdom
Level Contributor
29 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
4 of 5 bubbles Reviewed January 25, 2014

We had an apartment, fully equipped, spacious and clean overlooking the lake and with wonderful views. It was a perfect location to visit the area and I wish we had allocated more time. The resort facilities were excellent and in the grounds I spotted a wombat! I've never seen one outside a zoo, so that too was a treat.

  • Stayed December 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank JuliePWeobley
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
LakeCrackenback, General Manager at Lake Crackenback Resort & Spa, responded to this review, February 27, 2014
Dear JuliePWeobley

Thank you for your recent Trip Advisor comments regarding your stay with us.

We love that you enjoyed yourself and got to see your first wombat in nature - there is something quite special about them! We often get people saying they would like to extend their stay once here - it just means you will have to come back for longer next time...

In the meantime please feel free to join us on Facebook and Twitter to keep up with the latest deals and events going on at the Resort.

Kind regards

Scott O'Neile
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Sydney
Level Contributor
20 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
5 of 5 bubbles Reviewed January 24, 2014

We just had 5 nights at Lake Crackenback Resort and had a terrific time. We have two boys aged 14 & 10 and they did loads of outdoor activities (most free, some paid) which was a refreshing change from electronics. Segways, mountain bikes, canoeing, fishing, trampoline, golf & tennis, so much to do in clean mountain air. we had a two bedroom lakeside apartment which was close to all activities with the balcony providing an ideal place to just sit back & relax. Will definitely return for our third visit.

Room Tip: Recommend Lake View apartments.
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  • Stayed January 2014, traveled with family
    • Value
    • Location
    • Sleep Quality
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    • Cleanliness
    • Service
Helpful?
Thank Wangadilly
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sydney, Australia
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 bubbles Reviewed January 18, 2014 via mobile

I thought long and hard about what we would do for our 20th wedding anniversary. The moment I saw lake crackenback resort I knew that was the place to celebrate. Always feel apprehensive about the final choice because of past negative experiences but I have to say.... I'm a BOOKING GENIUS!!. From the moment I booked, to the moment we arrived and left, We were not disappointed at all. Very friendly staff, wonderful tour staff and nothing was too much for them at any time. The apartment was CLEAN, not usual hotel clean...hmmmm..... But CLEAN. The variety of things to do on site was fabulous, we tried them all, from Segway tour, mountain biking tour, river sledding, archery, DAY SPA... Yum! Abundance of wildlife too, great walking tracks , swam in the beautiful river, lake was great for a paddle on the boards. Food was great too, anniversary dinner was wonderful, staff and chef were great. Honestly , take your family and friends, you won't be disappointed . You can go hard or just relax....your choice. Will def stay again. Thank you for making our stay so wonderful and for the complimentary champagne on arrival ( they remembered it was for our anniversary! ).

Stayed January 2014, traveled as a couple
Helpful?
2 Thank 160194
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
New South Wales, Australia
Level Contributor
53 reviews
33 hotel reviews
common_n_hotel_reviews_1bd8 51 helpful votes
5 of 5 bubbles Reviewed January 16, 2014

We have just returned from a 2 night stay at Lake Crackenback Resort and had a wonderful stay. Rooms were clean and spacious and the resort facilities were excellent. I enjoyed a relaxing massage (thanks Andie) and my husband and I had a great time on our first Segway tour. Both the cafe and restaurant served excellent meals - staff were pleasant and helpful. The resort has extensive grounds and there is something for everyone - golf, canoes, fishing, cycling, archery, trampolines and walking tracks. Evenings and mornings are ideal times to spot wildlife. Though we were there as a couple, this would be an ideal place for families. It is close to both Thredbo and Jindabyne - just in the unlikely case that you run out of things to do!

Room Tip: Lakeside is lovely!
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  • Stayed January 2014, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank aquablue21
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Canberra, Australia
Level Contributor
21 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
5 of 5 bubbles Reviewed January 4, 2014 via mobile

We spent four days relaxing by the lake and participating in the activities on offer. So much to do. The rooms were clean and modern with plenty of room for our family. The view of the lake from our balcony was very peaceful. We recommend the Segway tour, exploring the trails around the resort and also a treatment at the day spa.

Stayed December 2013, traveled with family
Helpful?
Thank Blue1201
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Canberra, Australia
Level Contributor
12 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 bubbles Reviewed January 1, 2014

My husband, four daughters and I spent 5 nights at Lake Crackenback and could not be more impressed. The staff were outstanding, the buffet breakfast divine, the apartment spotless and the facilities fun and well looked after. A very easy and fast drive to Jindabyne for supplies, even quicker drive to Thredbo for super fun (I definitely recommend climbing Mt Kosciuszko).
From my initial email requesting a quote through booking, arriving and departing, I can NOT fault Lake Crackenback. We enjoyed every second of our stay and look forward to coming back again and again.

Room Tip: Honestly, every location seemed amazing. However I would definitely ask the fantastic staff who are...
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  • Stayed December 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Jenn H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Lake Crackenback Resort & Spa

Property: Lake Crackenback Resort & Spa
Address: 1650 Alpine Way | Snowy Mountains, Crackenback, New South Wales 2627, Australia (Formerly Novotel Lake Crackenback Resort)
Location: Australia > New South Wales > Crackenback
Amenities:
Bar / Lounge Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Kitchenette Restaurant Ski-In / Ski-Out Spa Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #1 of 1 Hotels in Crackenback
Price Range (Based on Average Rates): $$$
Hotel Class:4.5 star — Lake Crackenback Resort & Spa 4.5*
Number of rooms: 110
Official Description (provided by the hotel):
Located on the border of the Kosciuszko National Park, Lake Crackenback Resort & Spa is a natural playground nestled in the Thredbo Valley surrounded by the spectacular Snowy Mountains. Just 15 minutes from Thredbo and Perisher Resorts. Its unique setting and many complimentary activities appeal to both couples and families to relax and absorb the scenery or experience the many mountain activities on resort and in the local area. Lake Crackenback is a perfect base to explore the region from sightseeing, local attractions, snowsports in winter and the many summer activities including walking trails, mountain bikes, Segway Eco Tours, canoeing or fishing. ... more   less 
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Also Known As:
Novotel Lake Crackenback Hotel Crackenback
Novotel Thredbo Village
Jindabyne Novotel
Accor Lake Crackenback Hotel

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