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The Pilgrim Hotel
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442 - 447 of 870 reviews
Reviewed May 13, 2014

Stayed at this excellent hotel last weekend. Our children had chosen this hotel for us as a Christmas present and it was an excellent choice. From the minute we arrived to the minute we left we were really looked after by the very friendly staff.The room (no. 6) was fantastic ,it even had a small, private corridor to the bathroom!The room was really clean and had all the fascilities that you want e.g. tv, coffee,tea,hair-dryer etc. etc.The views from the room were fantastic.We ate in the restaurant on both evenings. The food was faultless and extremely tasty and especially the mixed grill I had on the first evening-compliments to the chef!!Breakfasts were also the same -plentiful with an excellent choice. The surrounding area is really beautiful. We visited Ross on Wye, Monmouth and Abergavenny-three lovely towns.This hotel was an excellent base for the weekend. Thank you Pilgrim for the welcome and such a lovely weekend.The children certainly chose a great place for us.Highly recommended.

  • Stayed: May 2014, traveled as a couple
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2  Thank Gweriniaethwr
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed May 9, 2014

We only stayed one night but wished we had booked for longer.
As form the minute we arrived, the 'check in' was very friendly, the service at the bar then the restaurant was extremely good. The food was well presented and could not find any fault in the quality, perhaps it was a little expensive but if you don't want to leave the comfort of the hotel on a raining night then it's the price you pay.
Perhaps, if there was one thing missing we would have liked a television in one of the visitors lounges.
Also, as the manager suggests in one of the other reviews, we will ring the hotel next time to see if we can do a 'deal'.

Room Tip: We paid a little extra for a room looking over the valley.
  • Stayed: April 2014, traveled as a couple
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3  Thank MAKARDI10
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed May 7, 2014

Last stayed here a couple of years ago and, although most boxes were ticked as last time, we noticed a few negatives with no more positives.
We ate on the first night in the hotel and both had the salmon. It was definitely nothing special, but nonetheless was described on the menu as being 'Catch of The Day'. It was exactly like the farmed salmon that we get for about 2 for £4.50 at Morrisons. Worse...my wife's hadn't been cooked through and we had to send it back. Full marks to the Manager for the professional way in which he dealt with the complaint, but by then the damage had been done. I can't remember the exact price, but I do remember it wasn't cheap. Probably around £15.
It's still a very nice place to stay, with comfortable rooms, free wifi, a nice dining room and bar and is set in it's own grounds in a lovely setting. However, I did get the feeling they were trying to save a few pennies here and there and, I suppose that may be understandable in these difficult times. Of note to me was that the breakfasts were not quite so generous as last time and this observation was magnified on the morning the regular waitress had a day off and it was left for the manager to stand in. The smaller portions were this time halved!
In general, though, it was still good value, particularly as it was purchased with a KGB voucher.

  • Stayed: March 2014, traveled as a couple
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1  Thank floggit
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SteveBoyle, Owner at The Pilgrim Hotel, responded to this reviewResponded May 8, 2014

Many thanks to "floggit" for taking the time to reply and for "Tripadvisor" for allowing us the opportunity to do so. Thanks also for coming back to the Pilgrim for a return visit, you are among 30% of our guests who come back year after year. We are delighted that you enjoyed your stay, albeit with a few reservations and hope to welcome you back soon.

You have raised some very accurate and interesting points and I will address them as best I can. Firstly, I apologise for the cooking of the salmon, these dishes should be tested with a commercial thermometer before serving and I am sorry that you had cause to complain. I am heartened however, that your issue was dealt with quickly and professionally. We do cook our fish in a variety of ways to enhance flavour and again I am sorry that you were disappointed. I will speak to the chef team and see how we presented that evening.

As for breakfasts, you are spot on, our standard breakfast has shrunk, as much to combat wastage as save "pennies". There is nothing more disheartening for a chef to see half full plates of perfectly good breakfast being sent to a landfill. For that reason, we have the offer of a larger breakfast, with double portions on the menu and I am sorry that wasn't pointed out to you. I will chat with the restaurant team and clarify our offering.

Turning to breakfast waitresses, we have a flexible team at the Pilgrim and you will see staff popping up in all guises. It is not unusual to see managers washing plates, serving food and helping to strip beds, we all pull together to keep costs down.

Finally, "Voucher Deals", the scourge of a profitable Hotel industry. When they were introduced these deals were a perfect way for Hotels to fill spare rooms during quiet times and the business embraced them. They proved so popular that they have now taken over and many millions of guests will only book through these "Daily Deal" sites. The power of these providers is immense and it is very difficult for small independent Hotels like ours to survive with or without them.

From the headline price of a typical deal of say £99, after their huge commission and VAT a Hotel such as ours is left with as little as £26.75 per night with which to accommodate 2 guests and give them breakfast. Just over £13 per person per night....... Since we started offering these deals 3 years ago, we have been refused to raise these price points even though our costs have risen dramatically.

Please cut out the middle man, go straight to the Hotel and get the same deal, but this time giving the Hotel some profit to invest in Herefordshire bred staff & refurbishments, especially if you want specific dates as most guests do, we may even give them a free Cream Tea!!

I hope that covers the points raised, they were excellent and insightfully made and are a fair reflection of the climate we are forced to operate in. The Hotel continues to flourish, has a fabulous team working for it and will welcome guests to the stunning Wye valley for years to come.
Steve

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed May 4, 2014

We have just returned from a 2 night stay at the Pilgrim Hotel. What a fantasic place. From the time we arrived the staff were extremely friendly and could not do enough for us. We had a lovely room on the ground floor with fantastic views. As we arrived later than planned we had our evening meal 'in house'. Each of us made a different choice. Each meal was not only excellent value for money but delicious an well presented. Will be booking again - YES

Room Tip: Request back room
  • Stayed: May 2014, traveled as a couple
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2  Thank GTG150
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed May 3, 2014

We stayed five nights at this hotel , and thoroughly enjoyed our stay.
We had room five on the first floor, and had a lovely view. The room was warm, and tea and coffee was provided plus shortcake biscuits each day.
Hereford was a short drive away, and plenty to see in the area. The fields of rape seed were particularly beautiful.
All the Staff were very pleasant, and we would certainly return to this hotel.

Room Tip: Have a room with a view.
  • Stayed: May 2014, traveled with friends
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2  Thank Jenny F
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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