The hotel itself is gorgeous and very romantic. It is practically on the water which is also lovely. However it is not 5 star in regard to the food or the service. We cut short our stay there from 5 days to 4 as we felt it was so poor. The staff constantly stood around in huddles talking rather than serving and on a number of occassions we had to go and ask someone for a menu or to serve us. The sushi bar was our best experience as the Chef was excellent and the food lovely. However almost every other meal we had either in the pub or Grille was OK or poor. Although the room was stunning and had lovey touches such as candles it was not serviced daily (until we called and asked as I think we were forgotten) and we also had to request that the mini bar be re-filled. We did complain to the owner who did seem genuinely concerned and sorry and he paid for our dinner on the final night which we appreciated. However, we left having felt that the hotel is extremely over priced and the service terrible.
- Official Description (provided by the hotel):
- Located on pristine Brentwood Bay, in the heart of Victoria's wine country, minutes from Butchart Gardens and with easy access to Downtown Victoria and the Airport, this boutique hotel is a luxury resort with contemporary west coast flair. Each elegant OceanSuite features king size beds, spa-like bathrooms, romantic fireplaces and stunning ocean views. Simple, intimate and relaxing… indulge in a true state of bliss at our full-service spa and enjoy our on site dining while taking in the beautiful view. We’re not a million miles away, it just feels like it. ... more less
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- Also Known As:
- Brentwood Bay Hotel Brentwood Bay
- Brentwood Bay Resort And Spa
- Brentwood Bay Inn