I was very excited to stay at Brentwood Bay after reading lots of positive reviews but unfortunately my stay wasn't as positive. After staying at other five star hotels, Brentwood Bay Resort in my opinion does not rate as five star. There was only one front desk person that was helpful and very positive, Gina. Anyone else that I came across did not look happy to be there. The rooms were ok but not five star, the bathroom in particular was very small and the lay out was tight. My comforter had a gross stain on it and when we tested the hot tub (with our own strips as we have a hot tub) there was no reading of any sanitation in it. Our server in the SeaGrille seemed like she wasn't happy to be there, although she did come around a little later but honestly the atmosphere did not feel positive. All in all, it was a big disappointment. The most unprofessional part of the whole experience was the second day when I asked if I could check out early with perhaps a lesser penalty on our bill as I was not feeling well. There wasn't any understanding of the situation, not to mention that the manager/supervisor on duty did not even come out to discuss the situation personally.
- Official Description (provided by the hotel):
- Located on pristine Brentwood Bay, in the heart of Victoria's wine country, minutes from Butchart Gardens and with easy access to Downtown Victoria and the Airport, this boutique hotel is a luxury resort with contemporary west coast flair. Each elegant OceanSuite features king size beds, spa-like bathrooms, romantic fireplaces and stunning ocean views. Simple, intimate and relaxing… indulge in a true state of bliss at our full-service spa and enjoy our on site dining while taking in the beautiful view. We’re not a million miles away, it just feels like it. ... more less
- Reservation Options:
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- Also Known As:
- Brentwood Bay Hotel Brentwood Bay
- Brentwood Bay Resort And Spa
- Brentwood Bay Inn