First of all this hotel charged my credit card by 'mistake' for two nights, manager stated it will be refunded to me. After 2 days the refund didn't came yet.
On our check in day, our party of five including two 5 year olds arrived to this hotel from a very long day of walking. We approached the front desk and inquired about the delay of my refund and was also trying to check in. the front desk for no reason gave us an attitude, got snappy and was picking on our very tired and sleepy kids for being noisy, was not allowing us to to use the chairs to sit on stated its hotel policy. how can a hotel not let guests sit on their so called 'lobby'? As I was calling the bank if there is a refund coming from this hotel, the bank stated none. As i was calling the bank, the front desk was making rude remarks on the kids which is very inappropriate. After a few minutes the manager arrived and gave us options on what to do with our reservation. I checked my card again and found out that they again have charged me another 2 nights, i haven't even checked in yet and i even have not physically handed them my credit card yet.
We ended up cancelling the reservation but we still are charged for one night. With the attitude the staff is giving us we don't feel safe to stay in this place anymore. This hotel has held around 320 CAD worth of funds from my credit card. Very frustrating experience, we are way happier in econolodge, just 10 dollars more but staff and professionalism of management is priceless. Never again will I book from super 8 and will tell as much people as i can regarding this experience.
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- Also Known As:
- Super 8 Saanichton/Victoria Airport Hotel Saanichton
- Super Eight Saanichton
- Saanichton Super 8
- Saanichton Super Eight