I booked a two course golf package through Golf Vancouver Island that came with a two night stay at Cowichan Bay Oceanview Suites. Before leaving on my trip I checked out their website for amenities, after 18 holes of golf I was looking forward to a swim and hot tub. Upon check-in I asked where the pool was and was told it was not open due to annual maintenance. Nowhere on the site was notice of this. Understandably my friend and I were very disappointed. When you book time off work and spend your hard earned $$$'s you expect it's all going to be operational. At most the hotel is negligent in providing the information on their site, at least then I would have prior knowledge and possibly changed my accommodations.
Other than that the hotel met our needs. Would I return? Had it not been for an exceptionally personable and accommodating staff, Julie, (thank you Julie you rock!) I probably would have gone elsewhere.
I hope that the management listens and in future will provide such notices on the website.
- Official Description (provided by the hotel):
- The Oceanfront Suites at Cowichan Bay is idyllically nestled in the Cowichan Valley, between Victoria and Nanaimo, in the seaside village of Cowichan Bay. With its eclectic collection of shops and restaurants and the wharves filled with, sail boats, fishing boats and floating homes it is one of the most picturesque, secret locations on Vancouver Island. The Oceanfront Suites at Cowichan Bay offers 56 spacious suites, all facing the ocean. Each is equipped with a master bedroom, bathroom, and a comfortable living and dining area. Most are equipped with a complete kitchen. Whether you’re looking for an outdoor adventure, romantic getaway, family vacation or a special wedding destination, The Oceanfront Suites at Cowichan Bay can deliver in comfort and style. ... more less
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- Also Known As:
- Oceanfront Suites At Cowichan Bay Hotel Cowichan Bay
- Oceanfront Grand Resort Marina
- Oceanfront Grand Hotel Marina
- Oceanfront Suites At Cowichan Bay Vancouver Island