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“Sometimes sorry just isn't enough”

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Rivendale Caravan & Leisure Park
Nottingham, United Kingdom
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
“Sometimes sorry just isn't enough”
2 of 5 bubbles Reviewed July 19, 2012

We booked to stay at the site for three nights from Monday 16th July 2012. We were a party of 12. eight adults and four children. The Shires is an area away from the main site on three levels. The top level has two wooden pods the middle level has one pod and the bottom level has a large yurt. I thought this would be ideal for all of us . We could all use the yurt then would have enough room to have our own space. There was a lot of planning to do to get us all together for that amount of time.and could be years before it will happen again. In general the site was good. Clean showers toilet block with plenty of hot water. The site was tidy and well looked after. The surrounding area seemed ideal plenty to do but the main object of the holiday was we could all spend time together. The first evening the weather was awful and I realise there wasn't anything anyone could do about the weather the area around the yurt became a quagmire also the path leading to the middle level was almost impossible to use. We went to the reception next day the lady was very nice and said someone would come to take a look to see if they could help us in some way. No body came to see the problem. By evening we had moved up to the top level. We had to put rocks on the pathway so we could use it. Only two people remained until the last day. I think the area named as The Shires is not fit for the use of guests until the drainage has been sorted out . We paid £660 . When we left they were very apologetic and said that Tuesday had been their day off but their reaction led me to believe that it was a problem they were aware of . Unfortunately we could not recommend The Shires on this site and having read earlier revues on other areas of the site it would seem things won't be rectified until more people have been disappointed. The photo were taken Wednesday afternoon after a rare day of sunshine and the ground was still soggy.

Stayed July 2012, traveled with family
Helpful?
1 Thank wendychapman
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Gregpotter, Manager at Rivendale Caravan & Leisure Park, responded to this review, July 26, 2012
Thank you for your comments, some of which are fair and accurate. However, it is not the case that nothing was done, and we are pro-active in trying to avert potential problems. The Shires is a good example. It operated since June of last year with no problems – until this April when the awful weather created springs that had never previously existed. We responded, prior to any complaints, by installing hundreds of metres of drainage to intercept water running down the hill, we also built a limestone roadway down to the Yurt. However, Yurts & Camping Pods do not have guttering, so all of the roof water plus the rain water falling directly on to the pitch inevitably led to soggy wood chip. All we could do at the time was check that the drains were not blocked - which they weren’t.
We installed an extra drain on the Yurt pitch and replaced the wood chip with a limestone path the day the last member of your party left. It is not possible to operate diggers, and carry out major ground works on a pitch when there are people using it.
In the context of torrential downpours that closed several local A roads and campsites and destroyed tents, the Yurts and Camping Pods proved durable and weatherproof. The £660 was for 3 nights, in accommodation capable of accommodating 19 adults – the equivalent of about £12 per night per adult including VAT – which does not seem excessive.
We are very sorry about the awful weather and the wet paths but if the weather is sufficiently extreme, there is a limit to what man can do.
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339 reviews from our community

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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    3.5 of 5 bubbles
  • Value
    3.5 of 5 bubbles
  • Cleanliness
    4 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (28)
Date | Rating
  • English first
  • Any
English first
London, England, United Kingdom
1 review
3 of 5 bubbles Reviewed June 24, 2012

We stayed at the site for two nights 22-24th June and were booked on the meadow. When we booked we were not given any option of where to camp and on arrival were directed to the meadow. Well it had clearly been raining an awful mud slide was the road into the meadow and we embarked on it with trepidation having been told by the lady at reception that it would be best to leave our car in the car park once we had unpacked. Having slid all the way down into the meadow we were reluctant to try and get out again until we needed too! Having read some of the other reviews on here and other sites it sems this track has been an issue for a while when it rains and i think it needs to be addressed. The unisex toilet block was ok but it got very dirty early in the day and there was no where to put anything when you showered. We had our 3 year old with us and having showered her there was no chair or anything to put her on and the floor was very muddy leaving me no option but to try and dry her and get her dressed while holding her. The hair dryer in the block is a bit pricey £1 for a token from reception and it only blows out cold air! Most sites are 20 or 30p.
We did have a lovely meal in the pub on site and it was good value for money however for the price we paid and the pitch we had on the meadow it was a little steep. We probably wont return but thats mainly due to wanting to visit other places.

  • Stayed June 2012, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Cleanliness
    • Service
Helpful?
Thank Nicola H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
, Manager at Rivendale Caravan & Leisure Park, responded to this review, June 26, 2012
Thank you for your review. Unfortunately, we could not offer you the choice of a pitch within the main pitching area upon arrival because they were all fully booked - otherwise we are always happy to swap your accommodation for another type of pitch - or even a Camping Pod, Yurt, Lodge or B & B room - if they area available, with you simply paying the difference in cost.
With regard to the access, I am surprised you found it slippery because we invested over £15,000 purchasing and installing grass reinforcement which has an anti-slip surface during autumn 2011 in readiness for this season.
Having had the wettest spring for years, any grass surface subjected to vehicular traffic was bound to have a muddy surface to some extent because at some point the reinforcement or tarmac has to end and the grass begins - at which point tyres pick up mud, which is then deposited on the access surface. The only way to prevent this would be to stop all vehicular access to the field - which would then necessitate campers carrying their tents and equipment. I am sure many guests would not be happy with this. We have therefore tried to create the best compromise of allowing access to drop off equipment, and then asking guests to minimise vehicle movements into the field. We have also moved the pedestrian gate this week and are creating a pedestrian path which should help to keep mud out of the toilet building, provided people use it.
The lodge toilet building was new last year, so we are still picking up tweaks to improve it - and thank you for your constructive suggestions.
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Buxton, United Kingdom
Level Contributor
264 reviews
38 hotel reviews
common_n_hotel_reviews_1bd8 126 helpful votes
5 of 5 bubbles Reviewed June 15, 2012

This is a camp site in the heart of the Peak District. The reception staff were friendly and gave good advice. We stayed on a fully serviced pitch and it was good and very generous size. The loo block was very clean and the showers good and hot. It's set in a disused quarry so it's nice and sheltered. They have a good eco policy. I would recommend this site.

  • Stayed June 2012, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Cleanliness
    • Service
Helpful?
2 Thank Glenys85
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sleaford, England, United Kingdom
Level Contributor
26 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
3 of 5 bubbles Reviewed June 8, 2012

We camped here for a weekend and enjoyed our stay very much. It was a bit cool in the evenings, so we headed straight for the little bar that they had, and spent our evenings in there. It was small but had everything that you needed, drinks, t.v, pool table, family friendly and bar snacks.
The site was very clean and facilities good&a lovely farm shop selling produce and provisions. My only recommendation would be to add another toilet block, it was a long walk from our tent in the middle of the night !
It was also ideally placed for us because the Tissington Trail was just over the road from the park entrance, and we biked all the way to Ashborne on the cycle route. Would visit this park again.

  • Stayed July 2011, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Cleanliness
    • Service
Helpful?
Thank Vicky B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Gregpotter, Manager at Rivendale Caravan & Leisure Park, responded to this review, June 9, 2012
Thank you for your review, we are glad you had a good time despite the dismal weather.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Portsmouth, United Kingdom
2 reviews
5 of 5 bubbles Reviewed June 6, 2012

We have just returned home after spending 4 nights over the Queens Diamond Jubilee weekend and had a brilliant time. There were 8 of us and 2 children in a combination of 2 caravans and 2 tents. Whilst every effort was made by the site to fulfil our request to put us close together, being in tents and caravans, which were placed on different enclosures, we could see each other but it was a long way round to get to each other, especially with the children, one of which is only just toddling. It would have been good if there was a small path through to accommodate this. Our arrival was warm and welcoming, with a well stocked shop and reasonably priced bar and restaurant, we didn't want for anything if we didn't want to leave the site. The food in the restaurant was good and plentiful, we ate there on our first and as people who are quite specific about the quality of the food we eat, we weren't disappointed! The pies were home made and the chicken curry was very tasty! I can't see how anyone could pick fault with it! So much so we ate there on our last night too!
The site itself is very beautiful, with level pitches, although take extra strong pegs, remember you are in a quarry, the soil is only 3" deep! The toilet blocks are large, warm and clean, although another one nearer the tent enclosure would have been better. It was good to see that the site recycled and bin enclosures were always tidy.
There are so many things to do too! We spent the day at Drayton Manor, a day at the caves in Matlock Bath and we even had a trip out to Bakewell for a pudding! With beautiful countryside it really was a weekend to remember, especially as all of the small villages and towns were decked out with bunting :) Ashbourne is the nearest town with a good supermarket.
We would like to thank Rivendale for a wonderful and most memorable weekend away with our Godson and family. x

  • Stayed June 2012, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Cleanliness
    • Service
Helpful?
Thank Billieedge
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Gregpotter, Manager at Rivendale Caravan & Leisure Park, responded to this review, June 9, 2012
Thank you very much for your comments, it really is a great motivator for all our staff to hear from guests who have had a good time. Best wishes and hope to see you again.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Nottingham
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
2 of 5 bubbles Reviewed May 7, 2012

We have just stayed at the site for what was a cold bank holiday weekend with my family and friends. The site itself was ok and all you could really want (good clean and warm toilet/shower blocks), the location is great but we were very disappointed with the attitude of the management. I've read the reviews saying "they can't do enough" but we had a totally different experience.

  • Stayed May 2012, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Will H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Gregpotter, Manager at Rivendale Caravan & Leisure Park, responded to this review, May 10, 2012
Thank you for your review, we are glad you liked the site and the area.

Unfortunately, you do not state how we failed to live up to your expectations in your report, nor did we receive any complaints over the weekend.

Our reception staff did report that they had received a request from a guest for the keys to some of the Camping Pods so that their children could play in them in view of the poor weather. Whilst we appreciated that these Pods had been paid for by other members of his party who had gone home early due to poorly children, we had already cleaned them by the time the request was made. Furthermore, they are neither designed to be, nor suitable for, unsupervised use by children as a play den with all the dreary HSE issues that follow from that - which is why this request was refused.

Whilst there are numerous indoor attractions in the area - we are developing additional activities on our site to complement the play area, pub, cafe and fly fishing lake - which should
help keep the kids entertained even when it is wet. Meanwhile, however we failed to meet your expectations, please accept our apologies.
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Travelers are raving about these Alsop en le Dale hotels

Port Elizabeth, South Africa
Level Contributor
21 reviews
20 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
4 of 5 bubbles Reviewed April 24, 2012

We stayed here with another couple at the beginning of April. When we arrived, there was a good few inches of snow on our pitches so the first couple of hours were spent shovelling snow. Unfortunately, the area turned into a bit of a muddy bog but there's not really much we could have done (except have moved to a different pitch).
On the plus side, the campsite itself is very well kept and the oblution blocks are great - fantstic showers and great to have underfloor heating. We never had to queue for a shower and they were always clean and tidy.
If you love walking/cycling then this is a great base for you to start from.

  • Stayed April 2012, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Cleanliness
    • Service
Helpful?
2 Thank Jane R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Rivendale Caravan & Leisure Park

Property: Rivendale Caravan & Leisure Park
Address: Buxton Road, Alsop en le Dale, Peak District National Park, England
Location: United Kingdom > England > Peak District National Park > Alsop en le Dale
Amenities:
Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant
Hotel Style:
Ranked #1 of 2 Specialty Lodging in Alsop en le Dale
Price Range (Based on Average Rates): $
Hotel Class:4 star — Rivendale Caravan & Leisure Park 4*
Official Description (provided by the hotel):
Holiday Park surrounded by fabulous scenery offering Yurts, Camping Pods, Pine Lodges, B & B rooms, Holiday Caravans & tent or caravan pitches for rental. WiFi cafe, pub & restaurant on site. Ideal for walking & cycling just 100 metres from the Tissington Trail with footpaths from site leading into Dove dale. Convenient Alton Towers, Chatsworth, Matlock, Carsington Water, National Tram Museum etc. ... more   less 
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Also Known As:
Rivendale Caravan And Leisure Park
Rivendale Caravan & Leisure Park Hotel Alsop En Le Dale
Rivendale Caravan & Leisure Park Alsop En Le Dale, Peak District National Park

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