My partner and I booked an appointment to view Callow Hall as a potential wedding venue for next year, when we arrived the lady I had been in touch with on email showed us into a small lounge area where some other guests were drinking champagne and chatting, clearly waiting to be picked up and taken to a nearby wedding. Eventually another girl arrived to speak to us, not the original lady I had spoken to who I took to be the wedding coordinator, or at least front of house manager. The girl who showed us round was absolutely lovely, but she was constantly referring to the brochure as though this was not usually her responsibility and she wasn't sure of the details. Not only that but we were expected to discuss details of our wedding and prices in front of the other guests in a small room where they could hear every word. I'm not sure who felt like more of an imposition on who! We were taken on a tour and shown the room where the ceremony would take place, the window that all of our guests would have been facing had a giant crack in it which was all my partner and I could see. We were shown a couple of bedrooms, which were nice enough, however there were dirty, half full wine glasses on window ledges and sideboards throughout the upstairs area of the hotel, and laundry bags at the top of the stairs, which didn't bother me as much as it did my partner, as it is a working hotel so I could excuse the laundry. We were unfortunately unable to view the bridal suite as it was in use, which was completely understandable. After about 45 minutes, we went away with a few print outs of dates and prices in a paper bag and the feeling that we had been an unavoidable inconvenience to be gotten rid of as quickly as possible. We received no warm welcome, at no point were we congratulated on our engagement or thanked for our interest in the venue, we were forced to discuss financial details in front of strangers and they did not seem keen to encourage us to book our wedding with them. We did unfortunately arrive about 15 minutes late for our appointment, as the venue was much more difficult to find than we anticipated, which may explain why the lady I had spoken to took one look at us and decided not to make an effort for us, but my partner's opinion is that we made a mistake by enquiring about a late availability offer mentioned on the website, as we are hoping to have a short engagement as he is in the military, and that this is the reason they were not inclined to make us feel welcome or special. Either way, suffice it to say we will not be booking our wedding at Callow Hall.
- Official Description (provided by the hotel):
- Callow Hall is a unique 4 star country house hotel with an unrivalled setting and renowned restaurant, situated at the gateway to the Peak District National Park, close to the lively market town of Ashbourne. Surrounded by 35 acres of private garden, fields and woodland overlooking the Bentley Brook and vale of the River Dove, this ivy-clad Victorian hotel really is a haven of peace and tranquillity but also a perfect base for exploring the splendours that Derbyshire and the ´Peak District´ have to offer. ... more less
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