We arrived on 24th September 2011 for a much anticipated week’s stay in the Gatekeeper’s Cottage at Domaine de Pine. The grounds are lovely and the residence set in picturesque surrounds in a beautiful part of France.
However, what should have been a delightful French experience evolved into one of our most disappointing ever travel experiences.
We chose Domaine de Pine because the hosts/owners lived on-site in what is a relatively isolated area. Per their website at the time, and literature in the Cottage, it offered luncheon hampers, breakfasts and dinners on request.
Early the morning after our arrival, our breakfast was served in the grounds on a very chilly morning. Within 30 minutes the hosts/owners waved us goodbye and set off on their planned holiday.
Our dissatisfaction stems from the fact that the hosts/owners were not on-site to provide the additional services they offered on their website. No-one was on hand when there were power blackouts at night, problems with the washing machine, and no clear maps or directions in English, of local attractions. No access to UK Sky TV (as advertised) as the Sky TV Card had expired.
There was no-one living on the premises to assist during the entire length of our stay. We did not have the option of the ‘Barbeque’ as advertised. We were on our own, and the only guests for the week. We had paid in full for the ‘privilege’ of staying at Domaine de Pine months in advance. We were not given an option to choose alternative accommodation when the hosts/owners made their plans to be absent the entire length of our stay.
As stated it was a bitter disappointment and we certainly would not recommend this establishment to friends or to our local travel agents in Australia.
Jan and Sherril
- Official Description (provided by the hotel):
- A meticulously retored 17th century manor house set within a 52 acre private estate transformed into a wonderfully luxurious boutique hotel with individually designed bedroom suites and also one self contained gate keeper's cottage. One of the most beautiful features of the property is a heated swimming pool set built within the walls of an old stone barn, surrounded by wicker loungers with deep comfortable cushions.Breakfast, lunch and dinner can be provided by arrangement . New fitness room for 2014 ... more less