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Sheraton Amsterdam Airport Hotel and Conference Center
Ranked #4 of 10 Hotels in Schiphol
Certificate of Excellence
GreenLeadersSilver level
Dubai
Level Contributor
51 reviews
21 hotel reviews
common_n_hotel_reviews_1bd8 22 helpful votes
“Airport hotel”
3 of 5 stars Reviewed January 29, 2014 via mobile

The hotel is in the Airport, 15 minutes by train to Amsterdam Central from the airport with the train. Round trip will cost you 8.50 euros. Theres free wifi in the train.
The breakfast was good, the staff was very proactive and fast very friendly as well, room service fast, internet connection was good. General impression is good.

  • Stayed January 2014
    • 4 of 5 stars
      Location
    • 4 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 3 of 5 stars
      Service
Helpful?
Thank Fit01
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
KurtRenold, General Manager at Sheraton Amsterdam Airport Hotel and Conference Center, responded to this review, January 29, 2014
Dear Fit01,

Thank you for your review and fantastic feedback on your visit to Amsterdam and us. I am glad to read that you have enjoyed your time with us and I have passed on your compliment regarding the level of service to our teams. We hope that we will have the pleasure of welcoming you back soon at Sheraton Amsterdam Airport Hotel.

Warm regards,
Kurt Renold
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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1,478 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (232)
Date | Rating
  • Arabic first
  • Chinese (Simplified) first
  • Dutch first
  • English first
  • Finnish first
  • French first
  • German first
  • Greek first
  • Hebrew first
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English first
California
Level Contributor
49 reviews
47 hotel reviews
common_n_hotel_reviews_1bd8 39 helpful votes
3 of 5 stars Reviewed January 28, 2014

This is the second Schiphol hotel I've stayed in (the other was Citizen M) and I prefer the Sheraton. There's direct, indoor access from the airport, so you can stay dry despite the frequent rain, and be in a safely lighted area if arriving/departing late. My room was immaculate and completely soundproof. The breakfast on the club level was generous and varied.

BUT, it took five requests to get my receipt after leaving, including a full 30 minutes on the phone with Sheraton customer service. There wasn't anything unusual about the receipt, they just couldn't get their act together. The hotel finally emailed me four (!!) times with a receipt, one of which was for another guest from another day. Poor guy.

Receiving a receipt should be such a pedestrian, routine activity for a hotel, I have to wonder what else might go wrong. I'll need a night at Schiphol again soon, but may stay elsewhere.

  • Stayed January 2014, traveled on business
    • 5 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 5 of 5 stars
      Sleep Quality
    • 4 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 2 of 5 stars
      Service
Helpful?
1 Thank mtnview9
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
KurtRenold, General Manager at Sheraton Amsterdam Airport Hotel and Conference Center, responded to this review, January 29, 2014
Dear mtnview9,

Thank you for your honest feedback regarding your stay here at the Sheraton Amsterdam Airport Hotel.

First of all I would like to thank you for your kind words regarding our rooms, the clublounge breakfast and the safe area we are located in. We believe in providing great service to make your stay as comfortable as possible. Therefore I find it really disappointing to find out that this time we did not completely succeed. My apologies we did not meet your expectations after leaving our property. I thank you for having drawn my attention on this matter which I will discuss with my team.

Besides this experience, I hope you will give us the opportunity to regain your confidence in our services on a future occasion.

Warm regards,
Kurt Renold
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Groningen, The Netherlands
Level Contributor
210 reviews
44 hotel reviews
common_n_hotel_reviews_1bd8 56 helpful votes
4 of 5 stars Reviewed January 27, 2014

Stayed there for a night before a conference at the Schiphol conference center. It is a great place to stay.
Location - 9/10 (depends on the need - it is just next to the airport and the conference center!)
Rooms - 9/10
Friendliness of staff - 8/10
Restaurant - 8/10
Return - Yes

Room Tip: The rooms are silent and no disturbance at all irrespective of the fact the it is next to the airpor...
See more room tips
  • Stayed October 2013, traveled on business
    • 4 of 5 stars
      Value
    • 4 of 5 stars
      Location
    • 4 of 5 stars
      Sleep Quality
    • 4 of 5 stars
      Rooms
    • 4 of 5 stars
      Cleanliness
    • 4 of 5 stars
      Service
Helpful?
Thank Anand R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
KurtRenold, General Manager at Sheraton Amsterdam Airport Hotel and Conference Center, responded to this review, January 28, 2014
Dear Anand1968,

Thank you so much for sending us your wonderful feedback and for choosing our hotel for your recent stay. I am happy to read your compliments regarding the quality of your room, the service and location, which I have shared with the team. We hope that we will have the pleasure of welcoming you back soon at Sheraton Amsterdam Airport Hotel.

Warm regards,
Kurt Renold
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Lelystad, The Netherlands
Level Contributor
46 reviews
29 hotel reviews
common_n_hotel_reviews_1bd8 32 helpful votes
4 of 5 stars Reviewed January 25, 2014

Nice rooms with soundproof windows, friendly and service minded staff. Nice place to lounge and restaurant with good food, and to relax between flights, and a 10 minute walk back to the airport. Good gym. Great airport hotel.

  • Stayed December 2013, traveled on business
    • 4 of 5 stars
      Value
    • 4 of 5 stars
      Location
    • 4 of 5 stars
      Sleep Quality
    • 4 of 5 stars
      Rooms
    • 4 of 5 stars
      Cleanliness
    • 4 of 5 stars
      Service
Helpful?
1 Thank Intothewild_AC
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
KurtRenold, General Manager at Sheraton Amsterdam Airport Hotel and Conference Center, responded to this review, January 26, 2014
Dear Intothewild_AC,

First of all, I would like to thank you for your review and the time you took to share your experience.

It is very pleasing to learn that we were able to offer you all the services you required. Thank you for your warm compliments with regards to the restaurant, the gym, the lounge and the convenience of the hotel.

I hope you will have the opportunity to visit us again soon.

Warm regards,
Kurt Renold
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Bengaluru (Bangalore), India
Level Contributor
7 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
5 of 5 stars Reviewed January 24, 2014

Location is great, best for short stays, very breakfast, room is excellent with great bed, size and amenities.. Highlight is the spa which is full of all equipment needed for a good workout. Breakfast is also pretty nice with a buffet and very good service..
Overall good stay though I wished it was a bit less pricey!!

Room Tip: 5th floor is better as it is also the SPG floor!!
See more room tips
  • Stayed January 2014, traveled on business
    • 4 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 5 of 5 stars
      Sleep Quality
    • 5 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
Thank Mahesh1966
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
KurtRenold, General Manager at Sheraton Amsterdam Airport Hotel and Conference Center, responded to this review, January 25, 2014
Dear Mahesh1966,

I would like to thank you for sharing your experience with us regarding your recent stay.

It is an absolute joy to learn that you consider our hotel to be excellent for short business trips. I am sure that my colleagues will be delighted to hear your compliments. I hope we can provide you with much more excellent service during future stays.

I look forward to welcoming you back.

Warm regards,
Kurt Renold
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Connecticut
Level Contributor
72 reviews
26 hotel reviews
common_n_hotel_reviews_1bd8 33 helpful votes
4 of 5 stars Reviewed January 23, 2014

Have stayed at this hotel at the airport twice. It is a bit expensive maybe, but it is very quiet and its facilities are good. Ate there as well, Food well prepared though also pricey perhaps. Good staff, good room, good bathroom. Especially nice for being at airport.

  • Stayed December 2013, traveled as a couple
    • 3 of 5 stars
      Value
    • 4 of 5 stars
      Location
    • 4 of 5 stars
      Sleep Quality
    • 4 of 5 stars
      Rooms
    • 4 of 5 stars
      Cleanliness
    • 4 of 5 stars
      Service
Helpful?
Thank lindy1991
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
KurtRenold, General Manager at Sheraton Amsterdam Airport Hotel and Conference Center, responded to this review, January 24, 2014
Dear Lindy1991,

Thank you for staying at the Sheraton Amsterdam Airport Hotel and for your review here on Tripadvisor.

I am glad to learn that you had two very convenient experiences with us. I will make sure to pass your compliments on to the team with regards to the facilities and the restaurant. I hope we can provide you with more convenient experiences in the future

Thank you again for your feedback.

Warm regards,
Kurt Renold
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Southampton, UK
Level Contributor
60 reviews
24 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
5 of 5 stars Reviewed January 22, 2014

I ended up staying here when I missed my flight hine after a business trip. Room was lovely, very spacious, huge bathroom. Reception staff were very helpful both at check in and on departure. Very close to the airport short walk across the road.

Helpful?
Thank hazelwhiteland87
This review is the subjective opinion of an individual traveler and not of TripAdvisor LLC nor of its partners.
KurtRenold, General Manager at Sheraton Amsterdam Airport Hotel and Conference Center, responded to this review, January 23, 2014
Dear Hazelwhiteland87,

How nice and thoughtful of you to put your review here on Trip Advisor. I am sorry to learn that you flight plan changed for you, I am glad that were able to provide you with a service that made the experience less inconvenient. Thank you for your compliment regarding the quality of service provided by the front office team. Hopefully you will come back one day under better circumstances.

Warm regards,

Kurt Renold
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC nor of its partners.
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Additional Information about Sheraton Amsterdam Airport Hotel and Conference Center

Property: Sheraton Amsterdam Airport Hotel and Conference Center
Address: Schiphol Boulevard 101, 1118 BG Schiphol, The Netherlands
Phone Number:
Location: The Netherlands > North Holland Province > Haarlemmermeer > Schiphol
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Spa Suites Wheelchair access
Hotel Style:
#3 Green Hotel in Schiphol
#3 Spa Hotel in Schiphol
#4 Luxury Hotel in Schiphol
#4 Business Hotel in Schiphol
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Sheraton Amsterdam Airport Hotel and Conference Center 4*
Number of rooms: 407
Official Description (provided by the hotel):
Directly connected to Amsterdam Airport Schiphol via a covered walkway, Sheraton Amsterdam Airport Hotel and Conference Center is located less than 5 minutes from airport's arrival and departures halls, providing ultimate convenience to walk between the hotel, the terminals and other services at Airport City Schiphol. ... more   less 
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Also Known As:
Sheraton Amsterdam Airport Hotel Haarlemmermeer
Amsterdam Sheraton
Sheraton Amsterdam Airport Hotel And Conference Center Schiphol, Haarlemmermeer

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