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“Excellent staff but rooms a little impractical”

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citizenM Schiphol Airport
Ranked #2 of 10 Hotels in Schiphol
Certificate of Excellence
Reviewed July 11, 2014

I have stayed at this property perhaps 5-6 times since it opened. The most recent being two stays within the same week for one and two nights respectively.

They were so good about responding to email query and also to sort out room related requests. Being a CitizenM member, I was welcomed with a free drink voucher (on request). When I informed the check in rep that on my first stay the voucher was not handed over, he trusted me and gave me two drink vouchers. This speaks a lot about a hotel attitude and makes me want to rate the staff service 5 star so the trust they showed. :)

The staff doubling up like bar tenders as well make you the most exquisite cocktails. Now THAT is what I call TALENT. The ambiance is relaxed and friendly and there isn't a moment of awkwardness even for a solo traveler like me on this business trip.

The entire team seem like a happy bunch of people enjoying their jobs, are multilingual and seem to go all out to help. Most major hotel brands would also show stiffness and talk about rules. At CitizenM Schiphol, its an entire different story of warmth and affability.

There is plenty of food options to pick up from the bistro 24x7 (which I found a little expensive for microwavable food at Euro 13.95, and other items like Sushi for Euro 8.95). I also noticed a hot dinner buffet (which was well priced at Euro 11.95).

The free wifi works fine but I did have these times when it died on me for 30 mins in a row and that was quite frustrating in the midst of important emails or skype calls. They definitely need to improve on the speed of wifi in the hotel.

My electronic set up of my room malfunctioned. One call to the front desk and they reset my room (which needed to check me out and recheck me in). After that things seemed to work fine.

A laundromat facility would make this hotel so perfect. Sometimes when you are by yourself in a hotel, you could well use your time to do laundry and have everything clean and smelling fresh when you get back home.

I still maintain that this hotel is not meant to share rooms unless you are really "close / intimate" with the person because more or less everything is see through and too open for comfort. Alternatively of course, you and your companion need to have the understanding to take turns despite a curtain dividing the shower / toilet area from the bed.

Room Tip: Request for a room on a higher level (4th / 5th floor) with an airport view to while away time. By t...
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  • Stayed: July 2014, traveled on business
    • Value
    • Sleep Quality
    • Service
Thank MumbaiIndiTraveller
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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2,015 - 2,021 of 4,798 reviews

Reviewed July 10, 2014

These rooms are cubicles with each cm expertly thought of so that it still feels airy and spacious enough for 2 people. The concept of self check-in and check-out is fantastic (you still have someone on duty with a computer to help you in case you have any trouble), and the modern decor is a great refresh from the worn-down decor of the airport and other hotels at the airport where I have already stayed.
The combination of colored LED lights to give the room different feels together with the single panel control of everything in the room (TV, lights, blinds, alarm clock, etc.) is a great experience, and the fact that the package already includes all movies on demand is great as it allows you to really enjoy the room (families beware as it includes unlocked adult movies on your kids' room unless you go-in and manually lock these). The rooms (and the rest of the hotel) are also impeccably clean).
The restaurant/bar/shop downstairs has pretty much anything a traveler may want, and although the hotel is not directly in the airport (you have to walk outside), the path between these is covered so at least you can avoid the rain if it's the case).

Room Tip: Talk to the customer representative at check-in and see if there are any airport-facing rooms on the...
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  • Stayed: July 2014, traveled as a couple
    • Rooms
    • Cleanliness
    • Service
Thank dfvital
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed July 9, 2014

Very close to the airport, you don't need a shuttle.
After checking in and going to your room with the cylinder formed toilet and shower and the different colors you can light the toilet and shower, we went to the lobby/bar for a well deserved drink. There we found Carla and Leonardo behind the bar, how fortunate we were. They were the icing on the cake serving us great cocktails and food, very friendly staff.

We definitely recommend you to stay at Citizen M Schiphol airport when you want to be at an affordable hotel within walking distance from the airport and have a different room/hotel experience.

They serve 24 hour breakfast/lunch/dinner so even if you have to leave very early in the morning you can buy a lovely croissant/bun and drink some hot tea/coffee with it.

  • Stayed: July 2014, traveled with friends
    • Value
    • Sleep Quality
    • Service
Thank Spinniecur
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed July 7, 2014

It has everything you want when you need to get that early flight from Schiphol.
It is true it is really small but most of your room is taken up for the bed, which sleeps brilliantly.
And what do you need more than a bed, when you just stay there because you need to take an early flight, and the price is good too.

I love it!!

  • Stayed: August 2013, traveled on business
    • Location
    • Rooms
    • Service
Thank HorecaFan
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed July 7, 2014

Loved staying here. This is not an average hotel which is so refreshing. The group have won a few design awards-deservedly so.
The rooms are small (def not for more than 2 people and not suitable if you aren't very comfortable with the other person you are sharing with as there aren't really any doors in the room) but have huge comfy beds, awesome showers and some fun techy gadgets. Limited but perfectly sufficient meals are available in the cool downstairs area; ample breakfast and other snacks available throughout.
Staff are friendly; the whole set up is young and fun and ideal for that in-transit, sleep and shower stay.
And it is all just 5min away from the airport (which means you can also do shopping at all hours ;)).
If you are conventional and a little conservative, you probably won't like this.
Great for the fun-at-heart and those open to new design ideas.

  • Stayed: June 2014, traveled on business
    • Location
    • Rooms
    • Service
Thank Friederike B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed July 7, 2014

Had to stay overnight from evening to early next morning and this is a perfect hotel for that. Only 5 minute walk from the terminal. Check in superfast. Room very organized and great beds and great showers. TV and WiFi all free. Food and drink available in a canteen in the lobby 24 hours and the sitting areas in the lobby are nice. Super clean hotel. Would totally stay there again for an overnight sleep but not for a longer stay.

  • Stayed: June 2014, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank Okbistroservice
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed July 7, 2014

The hotel is located 5 min to teh airport.Even the rooms are quite interesting and look thatbtheynare small they are ok.The bed is big and near the window and even if the bed is near the window you will sleep vey well , you will not hear the plains !!! The wifii free and ok .
Easy check in and check out .clean and the staff ok .our plain was early in the morning so we didn't eat breakfast at the hotel.we will came again .

Room Tip: Ask for room to the airport to see the plains
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  • Stayed: June 2014, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank Oana78
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about citizenM Schiphol Airport

Address: Jan Plezierweg 2, 1118 BB Schiphol, The Netherlands
Phone Number:
Location: The Netherlands > North Holland Province > Haarlemmermeer > Schiphol
Amenities:
Bar / Lounge Business Center with Internet Access Free High Speed Internet ( WiFi ) Wheelchair access
Hotel Style:
#1 Romantic Hotel in Schiphol
#1 Business Hotel in Schiphol
#1 Family Hotel in Schiphol
#2 Luxury Hotel in Schiphol
Price Range: $115 - $221 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — citizenM Schiphol Airport 4*
Number of rooms: 355
Official Description (provided by the hotel):
Connected to Amsterdam Airport Schiphol, citizenM offers affordable luxury for the weariest of travellers, with 355 rooms. Just a two-minute walk from the airport terminals, citizenM is a welcomed pit stop for the savvy and time-pressed guests. Business nomads also have the ease of booking at citizenM's newest societyM: a unique solution of creative meeting spaces. At societyM guests swap bleak conference suites for meeting rooms with innovative design, hi-tech hardware, plush Vitra furniture - even wipe-free walls. For the jet lagged mobile citizens, there's always high pressure rain showers, a XL king-size bed, mood lighting, and bespoke amenities. Enjoy free movies, stream your own content to the TV, and check out the genius MoodPad tablet that controls every detail of your room from temperature and blackout blinds to personalized music. 24/7 dining and cocktailing is also available at canteenM, whether you crave a hot breakfast or a cold beer. It's your call. ... more   less 
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Also Known As:
Citizenm Hotel Amsterdam Airport Hotel Schiphol-Rijk
CitizenM Schiphol Airport Haarlemmermeer

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