This was not the first time I have been to Poets Cove but my experience this time was remarkably similar as my last visit. I'd like to have given this place a 5 star review since I like to support my local BC businesses, but it needs improvement in all aspects related to guest services. The resort facility itself is really nice and we had no complaints about our two bedroom villa. It was clean and comfortable and spacious. Where this hotel is really lacking is service. To begin, we arrived off of a boat and had numerous bags with us. We noticed two golf carts and two employees waiting near the bottom of the resort and expected they would offer us a lift. Instead they turned away from us and so we struggled up the hill with all of our luggage only to have them both drive past us up the hill where they parked at guest services. At check in nobody offers any information about the facilities the hotel has to offer or anything about Pender Island in general. It is just not the service level you expect at a nice hotel. In addition, the pool in the upper area was really dirty and in my opinion should not have been open for use. The hot tub in the spa area was similarly dirty and required attention.The resort also needs to try and address the smell of what we assumed was the septic field which was prevalent the last time we visited last year.
- Official Description (provided by the hotel):
- The Poets Cove Resort & Spa is the Gulf Islands' premier luxury resort. Tucked away in Bedwell Harbour on Pender Island, there is a luxurious combination of 22 Lodge Rooms, 9 Villas and 15 Cottages. We offer a full-service 110-slip deep-moorage marina and a Canadian point of entry customs office for CanPass users. Our stunning Aurora Restaurant and casual Syrens Lounge serves the best local fresh ingredients and our activities range from exciting kayaking adventures to rejuvenating spa treatments in our award winning 'Susurrus' Spa. ... more less
- Reservation Options:
- TripAdvisor is proud to partner with Expedia, Booking.com, Hotels.com, Hotwire, Travelocity, Orbitz, TripOnline SA, Cheap Tickets and Priceline so you can book your Poets Cove Resort & Spa reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
- Also Known As:
- Poets Cove Hotel Pender Island
- Poets Cove Resort And Spa
- Poets Cove Pender Island