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“management does not care about the guests”

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The Discovery Hotel
Ranked #4 of 4 Hotels in Iqaluit
A TripAdvisor Member
“management does not care about the guests”
Reviewed June 24, 2006

We arrived at 8:30PM and called the hotel for the advertised shuttle. We were told it was on the way. It did not show up, and repeated attempts to call the hotel were met by a busy signal. After 40 minutes (a freezing rain was falling) we managed to find a taxi.
Our complaints with management were dismissed. We asked for some quick food (sandwich, salad..) from the restaurant, but they refused to help although the restaurant staff was there and we had missed dinner because of the shuttle disappearance.
My wife asked for a 6:30 wake-up call (early plane) but nobody called.
Another minor but bothersome thing: they charge you for local calls even if the call does not go thru.
The rooms are ok considering you are in Nunavut, but management does not seem to care for the customers.

  • Stayed June 2006
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    • Rooms
    • Cleanliness
    • Service
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Additional Information about The Discovery Hotel

Property: The Discovery Hotel
Address: Box 387 | Bldg 1056, Iqaluit, Nunavut X0A 0H0, Canada (Formerly Discovery Lodge Hotel)
Location: Canada > Nunavut > Iqaluit
Amenities:
Business Center with Internet Access Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Shuttle Bus service Suites Airport Transportation
Hotel Style:
Ranked #4 of 4 Hotels in Iqaluit
Price Range (Based on Average Rates): $
Number of rooms: 51
Official Description (provided by the hotel):
Welcome to 'the Discovery' - Iqaluit's Boutique Hotel. As Nunavut's only boutique Hotel, 'the Discovery' offers guests unmatched comfort and unexpected luxury in the arctic. Our contemporary design is inspired by the elements of nature found around us in Iqaluit and offers an intimate atmosphere to unwind and relax. 'The Discovery' offers 51 stylish guest rooms all of which feature high-end amenities, luxurious bed coverings, wi-fi service and everything the discerning traveller needs. Centrally located in downtown Iqaluit, we are close to wherever you need to go. Come experience unexpected luxury at 'the Discovery' - Iqaluit's Boutique Hotel. About 'the Discovery' 'the Discovery' - formerly known as The Discovery Lodge Hotel has long been a part of Iqaluit's business community. Originally built to be Pan-Am Airline's Crew Hotel, the current site has seen many celebrities, politicians and Northern legends pass through its doors. Coming to Iqaluit Iqaluit is like any other modern Arctic town with all the services and conveniences one would expect in a Capital City. However, the closeness of the arctic tundra and landscape means you can escape and find solitude in mere minutes. Upon your arrival to the Iqaluit Airport, please look for 'the Discovery' courtesy phone to request our airport shuttle. ... more   less 
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Also Known As:
The Discovery Hotel Iqaluit, Nunavut

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