I stayed overnight with my partner for a visit to nearby Hay-on-Wye; which was a 20 minute drive from the Inn. Check-in was nice and easy, and the staff friendly throughout our stay.
The room was good, although there were a few bits that could have been more of an issue for a different customer.
We stayed in room 7, and the main problem was the lack of wi-fi connection. Both of our phones struggled to pick up the very weak signal, despite their customer booklet stating only room 5 suffered with this issue. We also had difficulty when down in the dining room for breakfast.
The air-conditioning unit is attached below the window of room 7 and drones constantly, not a big issue for us but it could be if you need silence to sleep. Also kind of spoils the view onto the carpark!
The final gripe was a bit of black mould in the corners of the shower ceiling. Again not much of an issue on an overnight stay but would have needed cleaning had we been there any longer.
Beyond that the room was nice, the bed very comfortable and there was next to no noise from other guests.
We had a drink in the bar after a night out, and a game of pool in the Residents Lounge, which was quiet and a nice touch. Make sure you check out the random horses head skull in the floor of the bar area!
Breakfast was good, with cereals, yoghurts and lots of cooked options.
All in all a nice hotel with great staff who more than made up for the little niggles (although these would have been more of an issue on a longer stay).
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