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“Nice Hotel - A few niggles!”
Review of The Portway Inn

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The Portway Inn
Certificate of Excellence
Reviewed August 27, 2012

I stayed overnight with my partner for a visit to nearby Hay-on-Wye; which was a 20 minute drive from the Inn. Check-in was nice and easy, and the staff friendly throughout our stay.
The room was good, although there were a few bits that could have been more of an issue for a different customer.
We stayed in room 7, and the main problem was the lack of wi-fi connection. Both of our phones struggled to pick up the very weak signal, despite their customer booklet stating only room 5 suffered with this issue. We also had difficulty when down in the dining room for breakfast.
The air-conditioning unit is attached below the window of room 7 and drones constantly, not a big issue for us but it could be if you need silence to sleep. Also kind of spoils the view onto the carpark!
The final gripe was a bit of black mould in the corners of the shower ceiling. Again not much of an issue on an overnight stay but would have needed cleaning had we been there any longer.
Beyond that the room was nice, the bed very comfortable and there was next to no noise from other guests.
We had a drink in the bar after a night out, and a game of pool in the Residents Lounge, which was quiet and a nice touch. Make sure you check out the random horses head skull in the floor of the bar area!
Breakfast was good, with cereals, yoghurts and lots of cooked options.
All in all a nice hotel with great staff who more than made up for the little niggles (although these would have been more of an issue on a longer stay).

Room Tip: Room 7 may be one to avoid - the view is of the carpark, very weak wi-fi signal and an air-condition...
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  • Stayed: August 2012, traveled as a couple
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Thank RovingK
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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205 - 211 of 246 reviews

Reviewed August 12, 2012

This is a very good Fawlty Towers! It's part refurbished and a bit quirky but that all adds to the fun. We had a superior room in the barn extension. It was massive. Big bedroom area, strange sort of hall type dressing area and a large bathroom with toilet, good shower and full size bath. If you want to drink you have to eat in (location) but the food is very (very) good. One local said to us that it was the best in the area. The chef comes out to ask if you've enjoyed (I swear he had a cleaver behind his back) but fortunately I didn't have to lie. The breakfast is very large with excellent choices. A real gem of a find!!

Room Tip: Superior is away fro m the main inn building.
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  • Stayed: August 2012, traveled as a couple
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1  Thank Alan S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed August 9, 2012

Fabulous value for money. Gorgeous, locally sourced, food at reasonable prices with a friendly welcome. Nothing was too much trouble; the manageress even drew us a map of how to get to a cheap allday carpark in Hereford! Definitely intend staying there again.

  • Stayed: August 2012
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1  Thank WalesDavies
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed August 6, 2012

Enjoyed a pleasant stay at the Portway Inn having been upgraded from the single room booked to a spacious double at no extra cost. Why don't more hotels do this when they have free rooms?
Ate in the restaurant and the fish & chips were piping hot, freshly cooked and delicious. Breakfast was also cooked to order and very good. Staff were attentive and pleasant.
Did struggle to pick up WIFI in the room, but was available in communal areas and trying to fill the standard size kettle in a tiny cloakroom style sink was interesting, but overall was very good value and would be happy to stay again.

  • Stayed: August 2012, traveled solo
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Thank AnnieVersarry
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed July 6, 2012

Decided on the portway for sunday lunch. Very politely shown to our table. Order taken very quickly for roast beef and roast pork ,the beef and yorkshire pudding was fantastic a little more gravy would have been apreciated.The pork left a lot to be desired as it was not roast pork but some sort of pork cutlets/chops that were so over cooked they could,t be chewed,(if they had run out of actual roast pork they should have said and i would have changed the order). 2 big dishes of vegtables were bought out which would have been great except for the red cabbage that had been put in the same dish hence everthing was stained pink and looked very very messy and off putting.Desert was fantastic as was the service by a very polite young waitress. Throughout the whole meal the chef was constently coming out to ask guests was the food ok,maybe its just me but if i am going to give my complements to the chef i would like to do it in my own time after the meal .Compliments are not something you are supposed to ask for .Found that very unpleasant and something i have never had to experience at any other resturant.After the meal we took our drinks outside to the garden .first impressions were of the huge burnt bonfire over the other side (wouldn,t have been difficult to just fence that area surely) detracts your eye away fron the lovely selection of trees the garden has to offer. The grass also needed a little more work as it looked like it had,nt been cut for a for a long while .After our walk around the garden where we also came across an area which was just ciggarette buts not sure what this was butan extremely unpleasant site.Came back to the seating area and decided not to sit down as the the wooden benches were in the worse state of decay i have ever seen in any pub (they were crumbling and rotten).

  • Stayed: July 2012, traveled with friends
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2  Thank SOPIA R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed June 24, 2012

We were attending a wedding so booked this for 2 nights to be close by. On arrival it looked a bit tired because it was part way through a refurbishment and the outside what being prepared for a new coat of paint.
Inside however it was lovely. The reception for the rooms is in the bar, where we met the young man who was checking us in and making sure everything was OK. He told us it was his first week but we could not fault his attitude and customer service.
The Inn is 400 years old so each room has odd angles and there are lots of uneven and creaky floorboards, which he did warn us about, but being fond of old properties this did not bother us. Even though it is on a main road the new double glazing was very efficient and it made the room very quiet.
The room was very spacious, the bed enormous and the TV had a wide range of freeview channels. Everything worked well and when I requested a hair dryer one was found and brought up within minutes. We slept well on both nights.
We ate in the bar the first night and found the food well cooked, well presented and well priced. The portions were just the right size so you wasted nothing and the chocolate and cherry dessert the best I have ever tasted. The barman happily brought our pints over to the table and nothing was too much trouble. It was cozy and relaxing. One criticism was a lack of vegetarian options but fortunately my husband eats fish and this saved the day.
Breakfast was well cooked and they were happy to add or takeaway items from the set choices allowing you to have the breakfast you wanted. The man who was managing breakfast on the first morning was a bit abrupt, he meant well but we felt a bit pounced on when we arrived and were deciding which table to sit at. The second morning was fine as it was the young barman who had looked after us on the first night.
Overall we were very pleased with our stay and would happily recommend it or stay again if we were in the area.

Room Tip: Room 3 is lovely :)
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  • Stayed: June 2012, traveled as a couple
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1  Thank Spiritus26
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed June 24, 2012

Very nice old inn, but unfortunately the interior and rooms have not kept pace with modern standards. There was a distinct smell of mould in two of rooms which was also visible in the shower and the fittings were a little shabby and small. Views from two of the three room were of rubbish in the courtyard and this vista was echoed in the breakfast area looking at pots of paint on a table partially blocking a fire exit. The cost of the rooms was very high considering the quality of the whole establishment. On the plus side the young chap serving the breakfasts was friendly and polite.

Room Tip: Check out other B&B in the area as friends stayed in better near by
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  • Stayed: June 2012, traveled with family
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Thank Keith H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.

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Additional Information about The Portway Inn

Address: A438, Brecon Road, Staunton on Wye HR4 7NH, England
Location: United Kingdom > England > Herefordshire > Staunton on Wye
Amenities:
Bar / Lounge Free High Speed Internet ( WiFi ) Free Parking Restaurant
Hotel Style:
Ranked #1 of 1 B&Bs / Inns in Staunton on Wye
Price Range: $70 - $106 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — The Portway Inn 3*
Number of rooms: 10
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