Beautiful location and mountain/lake view from waterfront property. Five rustic log cabins. And Jacob, the owner whose ethics were clearly only his. He told me when I booked cabins 1 and 2 for three nights two weeks prior to our arrival to bring $220 cash per night in order to save on the tax that he would charge me otherwise if I paid by credit card (this should have been a clue).
As gorgeous as the property was, the following other "details" greeted us upon arrival:
* sauna that was advertised as beng included was broken and would have cost $15 per visit had it been functional!
* canoes that were advertised as being included actually cost $12 per hour
* only cabin 1 had an advertised rustic oil lamp, not cabin 2
* fridge in cabin 2 did not close properly
* drain in cabin 2 sink was partially clogged
In light of these and other "details," our party of 5 adults and one 18-month old decided to stay only two nights instead of three. When we thus informed Jacob and his lovely wife Elizabeth on the second day of our stay, they seemed to take it as an insult. In fact, Jacob commented that in "23 years he had never dealt with anyone like us." It's rather interesting that 3 of the 5 reviews on this site of his accommodations also have rather harsh complaints. When I handed Jacob five $100 bills, he stormed off, smashing the door to his cabin before returning with the $60 change.
Upon arriving at work two days later, I received a telephone call from Jacob informing me that he could not fill cabins 1 and 2 for the 3rd night that we had originally booked and that consequently he would need to charge my credit card (I stupidly gave him the number when reserving) an additional $220 for that night. There is so much wrong with this tactic on his part that further explanation is unnecessary. Needless to say, I will be disputing this charge with my credit card company.
One last thing: In the BC Accommodation Guide, Jacob's cabins list for $79-99, plus $15 per addtional person. Cabins 1 and 2 were the most basic of the five he rented. Thus, the $220 for both of them per night sounds mysteriously high, especially with the promised "tax deduction."
It's a shame that such a lovely place has such a owner...
- Also Known As:
- Lillooet Lake Hotel Pemberton