Where to start? This hotel refused to believe we had a confirmed on-line booking - even after we showed them THEIR email to us. They said there was no room and my companion said 'no way' .. you inconvenience someone else but not us. Anyway, we were in and the room was neat but lacking many basics - no glasses, coffee mugs, tissue or remote control for the TV. The next day, my companion received a phone call from the hotel asking when we was going to check in. He said 'we are already there' and they had no record of us although we were already in a room. Didn't get it and wondered if we'd be booted out. Breakfast was bland, stale and didn't appear fresh. Coffee powder whitener as well which was unacceptable. The toilet backed up and when we asked the front desk for a plunger, they advised they didn't have one. One of the housekeeping staff had to run out and buy one. Location is so-so .. not in a great area but if you don't care that your view is an empty lot or a major road, it won't bother you. Need to drive to everything .. nothing is in walking distance. Very noisy within the hotel .. not a lot of privacy or quiet.
- Official Description (provided by the hotel):
- Located in beautiful South Surrey/White Rock area. The perfect setting to enjoy all the amenities of this beautiful location. 42 Deluxe rooms all including complimentary continental breakfast, indoor swimming pool, hot tub, sauna, complimentary high speed internet and coin operated laundry. Within walking distance to restaurants, the newest shopping district in the area. 3km from the famous White Rock Beach and Pier, Crescent Beach and Morgan Creek Golf Course. ... more less
- Reservation Options:
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- Also Known As:
- Best Western Peace Arch Hotel Surrey
- Best Western Surrey
- Surrey Best Western