Engaged awesome staff! Very comfortable beds! Good Breakfast as well as ABC Restaurant steps away and at a reasonable price!!More
- Free Wifi
Engaged awesome staff! Very comfortable beds! Good Breakfast as well as ABC Restaurant steps away and at a reasonable price!!MoreShow less
On behalf of the staff & management of the hotel, please accept our thanks for your wonderful review! Exceeding your expectations in every way, is our company goal!
We look forward to welcoming you back!
Travelled with Sister and wheelchair bound Mother, for a family reunion. Stayed in the Special Needs room for nine days. The room was spacious, clean and very comfortable. The staff of the hotel were very polite, kind and extremely helpful. They were all able to answer any questions or take care of any requests that we had. They were able to accommacate other family members that stayed as well. Everyone was impressed with the service. This was the best hotel service my family and I have ever had. We were treated with red carpet service. I will stay there again and recommend this hotel to everyone. On a side note: The ABC restuarant beside hotel gives the same service.
Thank you for your wonderful review!
We endevour to deliver exceptional customer service to our guests each & every day, so we are absolutely delighted that your family was comfortable during their stay with us. That you found our service to be THE BEST is all we can hope for! Thanks so much! We look forward to welcoming you back in the future.
we have stayed at this location many times always friendley staff and good value for the money/close to the williowbrook mall olive garden and more have always enjoyed our stays here.
breakfast is good sometimes the tables need to be wiped down sticky from suryp and stuff overall clean pool and rooms will stay there hopefully many more times
It's always great to receive reviews from guests that stay frequently. So, thank you for taking the time to post your comments.
Location..... friendly service..... cleanliness.... good value. Services & amenities that are most important to you.... are truly most important to us.
As the new General Manager of the hotel, we promise to work on sticky situations in the breakfast room..... and look forward to welcoming you back for many breakfasts to come!
LOVED this hotel! It was incredibly clean, quiet and had great staff working there. Attached ABC resteraunt was incredible! We ate there everynight. I am for sure staying at this hotel again, next time I'm in Surrey!
Reviews don't get much better than LOVED THIS HOTEL! Thank you so much!
We really appreciate that you found the hotel amenities & services, convenient & to your liking.
We look forward to welcoming you back on your next visit to Surrey!
We were in Langley for a wedding and this was the hotel the bride and groom reserved for guests. We had a great stay, the hotel was clean, the breakfast was good, and the staff was great. We were there for a week so we got to know our housekeeper a bit, she was very friendly and if we were in our room she always asked us for a better time to come back, and she followed through and our room was cleaned later. The front desk staff was great as well they met any needs we had. They were also able to answer our questions regarding the Vancouver metro transit system and reccommend great local places to eat.
Clean, good bedding, decent beds, very good continental breakfast. Traveling with two dogs and was charged $15 per dog per night. We stayed two nights and there is no way there was $60 worth of extra cleaning needed. A one time fee would have been sufficient rather than paying a 15% premium on the room. I would recommend the hotel but you'll get gouged if you're traveling with a dog.
Thank you for your comments!
As the property's new G.M I'm very happy to know you found value with the hotel amenities & that you were comfortable with us. We attempt to go above & beyond what is required for breakfast, so we're happy to know you enjoyed our breakfast selection as well.
We sincerely apologize if you felt you were being gouged by charges associated with having pets in your room. In direct response to your comments however, we were prompted to conduct a review of local hotels to see which properties allow pets (there aren't many), and to verify what their daily pet fees are. Please be assured that we found our pet fees to be in line with industry rates locally. They are both fair & competitive.
We do thank you for bringing your concerns to our attention & hope the little extras we provide, make up for the extra little charges... such as pet fees.