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All reviews front desk waffles a great stay comfortable bed next morning enjoyed our stay parking lot easy access hot items would stay here again free breakfast cleaning staff hot tub clean rooms langley kim pet
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Reviewed December 27, 2006

We booked our hotel room for our wedding night at this Ramada in Surrey, on the Langley border as it was close to our venue and the other hotels were sold out (Long weekend).

What a HORRIBLE memory of our wedding day/night in this hotel.

Firstly, I had told the hotel that my hubby was to come there a little early so he could get ready for our wedding, which was okay'd by the hotel. He showed up and was let into the room. He said that it looked like "there were a bunch of hookers in it last night and there was a big party". He called down to find out why the room was not ready and why he was let in to such a dirty room. They sent up someone to clean the room.....while he was getting ready for our wedding!

We had asked for the "honeymoon suite". All it was was a larger room with a couch and a brass bed posts! When I got up to take a shower the next day, I had to shower in ankle high dirty water as the tub wouldn't drain. The room cost about $150 (plus tax), which was apparently a super deal! i could have gotten a much nicer room downtown on the waterfront for that price. Instead I overlooked a parking lot (Langley isn't exactly on the water so I didn't expect a great view but at least a view of the highway).

Anyway, I sent an email to complain about the hotel on their actual website. After 3 or 4 emails and almost 5-6 months with no replies until I threatened to email the main website (Head office), they finally responded to me. All I got was excuses and, in my opinion, an apology that was not sincere. I was offered a free night stay, which I decided to take, eventhough i live a meer 20 minutes away and would only use that stay because it was to be free.

Well, it took weeks (about 4 or 5) to get the certificate to me...AND....it said that it was was only valid for 4 months (from the date I spoke with the manager) but not valid on weekends or holidays...which pretty much left me with no days since it was at the end of the year.

I decided to send an email to the Ramada head office (in the USA) to say that the compensation was lame and they didn't even have the courtesy to reply.

Now, all I get are emails with deals....AS IF I WOULD EVER STAY AT A RAMADA AGAIN!!! I don't think so. Couldn't be more disappointed in my experience with this Ramada and Ramada in general. I am now left to avoid any and all Ramadas for future stays in protest.

  • Stayed: September 2004, traveled as a couple
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6  Thank Mellymel75
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ramada-LangleySurrey, General Manager at Ramada by Wyndham Surrey/Langley, responded to this reviewResponded March 7, 2011

On behalf of the management & staff at the time you stayed, we apologize if you felt the hotel fell short in the line of service.

As the new General Manager of the hotel, we wish to ensure it is our sincere committment to deliver nothing short of exceptional service to all our future guests. We hope you will give us a second opportunity to earn your valued business.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed January 3, 2016
Google Translation

  • Stayed: December 2015, traveled with family
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Review collected in partnership with Ramada
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.