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“Great service!”

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Pacific Inn Resort and Conference Centre
Ranked #13 of 19 Hotels in Surrey
Vancouver, Canada
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
“Great service!”
Reviewed December 13, 2011

My fiance and I were celebrating our anniversary here at the Pacific Inn Resort. We had a lovely room with a very functional bathroom. I think they have done some renovations as our bed had a gorgeous new-looking headboard and white fluffy duvet cover - nothing like what the negative posts below mention. It has a great location, less than 5 minutes away to White Rock beach that is full of shops and great restaurants. The staff were friendly, courteous and quite professional. This hotel is highly recommended and we will be back again soon for sure!

Room Tip: Atrium rooms are gorgeous as they have their own private interior balcony overlooking the indoor swi...
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  • Stayed December 2011, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Kelly S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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353 reviews from our community

Traveler rating
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (94)
Date | Rating
  • English first
  • Japanese first
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  • Any
English first
Surrey British Columbia, Canada
1 review
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed December 11, 2011

My Husband and I got married here this past summer and we had the best time ever working on everything with everyone there to make our day extra special. The ballroom was an amzaing space for us as we were having a big wedding. The wedding coordinator Ingrid was everything we asked for and more! we loved working with her she made everything we asked for possible. the food at our wedding people are still talking about and for us middleastern people we love good flovorful food and it was delicous, the chef made everything exactly as we asked. All our guests and myself stayed at the hotel and it was just perfect. customer service was very helpful, literally everything we wanted we had! which is why we recommended this place to all our family and friends. I can't wait to visit everyone and stay in this hotel again as they were really welcoming, relaxing and friendly enviroment. I have travelled and stayed in lots of hotels this would be in my best list of hotels only because the staff and customer service made me feel so specialcomfortable and safe!!!! From the whole family and mmyself would like to thank the whole hotel especially INGRID for making our wedding day and the whole time there so beautiful!

  • Stayed August 2011, traveled with family
    • Value
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Helpful?
3 Thank Nahrain N
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Victoria
Level 3 Contributor
21 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
Reviewed November 28, 2011

We booked one night here so we could be close to an event. The hotel is not as it is represented on the website. Our first clue was when we parked in the covered parking lot under the hotel. It had old discarded tvs, furniture and broken concrete & garbage. Not a very good first impression. The reception staff were friendly and efficient. The first room they gave us was dark, noisy and had a funky smell. We asked to be moved and they gave was a room away from the highway, but it still was up to the standard we would expect for the price. The whole place needs a serious upgrade & cleaning. Everything is shabby and worn. We decided to find somewhere else to stay.

  • Stayed November 2011
    • Value
    • Location
    • Rooms
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    • Service
Helpful?
5 Thank VictoriaWineLovers
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.

Travelers are raving about these Surrey hotels

Edmonton, Canada
Level 1 Contributor
1 review
common_n_hotel_reviews_1bd8 6 helpful votes
Reviewed November 13, 2011

My husband and I had one of the worst experiences that we have ever had with this establishment. We were promised a King sized bed, and were only given two Queens . We had to change rooms twice

The first room was backed onto highway 99 and across the hall was a very noisy ice machine. The beds looked as if there indents in the middle of them. I went down to the front desk and asked to be moved and brought up the fact we were supposed to have a King and got keys to a "quiet" room.

The second room greeted us with the smell of stale cigarette smoke. This non-smoking room clearly had been smoked in. I once again made my way down to the front desk.

Room 3 also backed onto the highway. There were food crumbs on one of the bed, the other had a tear in the bed cover as well as a cigarette burn. The walls were dirty, and the windows were covered in condensation (probably not energy efficient) and did little to block the noise of traffic. The curtains were rust stained from the rods attached to them.

We were supposed to be given a password for the wireless internet upon check-in but that never happened. Whenever I brought our concerns to the man working the desk I never got the impression that he even cared about our concerns. I feel that we were treated second rate because we booked through expedia.

Avoid Pacific Inn & Conference Center like the plague

Room Tip: Choose another Hotel such as the Peace Arch
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  • Stayed November 2011, traveled as a couple
    • Value
    • Location
    • Sleep Quality
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    • Cleanliness
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Helpful?
6 Thank Crystal S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Langley City, Canada
Level 6 Contributor
94 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 103 helpful votes
Reviewed November 8, 2011

We first checked into our room, rooom 325, which was classified as deluxe. The odour of the room was a combination of urine and old bodies. The bed was terrible, hard, the linens old and the only 2 pillows on this king size bed were small and flat. The bathroom shower/tub area had tons of mold in the tile and the non slip bottom of the tub was dirty. The room itself was large, but totally unacceptable.The lamps were so old and stained and the switch to turn them on was disgustingly dirty.The sink was cracked and had a big chip missing from it, the faucet, ancient. We requested a change, were given toom 214, which had two queen beds. I opened the first bed, the sheets had stains on them, so we slept on the other bed, which sloped into the middle. The shower had something blocking the drain, so water pooled, the tile was a bit dirty, and the light fixture was full of dead flies., plus the toilet plugged, so we couldn't use it. On the upside, both rooms had new flat screen tvs. This place has a wonderful courtyard, pool setting, but the rooms need to be redone.

Room Tip: Maybe the rooms facing the courtyard/pool area are newer.Not sure, but they are dubbed as Atrium, so...
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  • Stayed November 2011, traveled as a couple
    • Value
    • Location
    • Sleep Quality
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Helpful?
3 Thank coffeelady20936
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
White Rock, Canada
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed October 31, 2011

On Sept. 14, 2011, our South Surrey White Rock Chamber of Commerce hosted a business networking luncheon featuring keynote speaker John Winter, CEO, BC Chamber of Commerce. Our event took place from 11:30 am - 1:30 pm in the Cote D'Azur room.

Our Chamber had never hosted an event in this particular room before, but it suited our need perfectly, due to our attendance numbers. There were specific equipment & setup requirements needed, and the efficient staff, including the Pacific Inn's Director of Events, Ingrid Timms - Springett, bent over backwards to ensure a flawless event for our Membership & VIP's.

The luncheon fare was delicious, hot, served with speed, and reasonable in price. The hotel facilities & decor had been upgraded and the changes were noted positively by all who attended.

We will return in the future to put on another event at the Pacific Inn...

- Special Events Coordinator, South Surrey White Rock Chamber of Commerce

Stayed September 2011, traveled on business
Helpful?
1 Thank SpecialEventsCoord
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Vancouver, Canada
Level 3 Contributor
14 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 50 helpful votes
Reviewed October 15, 2011

- stayed four nights in room 224 (facing quiet parking area - one of the better ones I've seen - and away from noisy Hwy 99); - room was spacious and clean; - upholstery of some chairs a bit worn, but nothing really to complain about; - everything worked fine; - bathroom a bit small but functioned well; - staff very friendly and helpful; - attractive lobby, ground floor & pool area; Whoever gave this place a 1 & 2 point rating must have been "unlucky" with their room pick or held a grudge against some employee (maybe self-inflicted). If you want "perfection", pay $100 more per night and stay in the Ritz. For the price we paid (yes, it was rate special) we were actually near thrilled with everything). So be friendly and polite when checking in, ask for a nice, quiet room and you won't be disappointed!

Room Tip: Room 224 facing quiet parking area - one of the better ones to look at - and away from noisy Hwy 99
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  • Stayed September 2011, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
Helpful?
2 Thank MyTownHAM
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Pacific Inn Resort and Conference Centre

Property: Pacific Inn Resort and Conference Centre
Address: 1160 King George Blvd, Surrey, British Columbia V4A 4Z2, Canada
Location: Canada > British Columbia > Surrey > South Surrey
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #13 of 19 Hotels in Surrey
Price Range (Based on Average Rates): $$
Hotel Class:2.5 star — Pacific Inn Resort and Conference Centre 2.5*
Number of rooms: 150
Official Description (provided by the hotel):
Experience the Tropics at the Pacific Inn Resort and Conference Center in White Rock, British Columbia. A tropical world awaits you within our glassed roofed atrium. A tour of the courtyard reveals a Central American theme accented with folk art from Mexico. Amidst the tropical setting, guests may enjoy a free form swimming pool fed by gentle waterfalls, a hot tub, sauna and fitness center health club. This self-contained oasis features full dining and leisure facilities. Enjoy the lively atmosphere of The Pantry, relax with a gentle surrounding of Rockwell's Lounge and for an unforgettable evening of fine dining, join us in Rockwell's Restaurant. Within close proximity to the Pacific Inn, our guests can enjoy the beautiful beaches of White Rock, stroll the pier and take in a round of golf. Whether you are on business or pleasure, the Pacific Inn Resort and Conference Center offers a warm friendly haven. See you soon. ... more   less 
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Also Known As:
Pacific Inn Resort And Conference Centre Hotel Surrey
Aston Pacific Hotel
Aston White Rock
White Rock Aston

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