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“Clean & Comfortable!”

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Pacific Inn Resort and Conference Centre
Ranked #13 of 19 Hotels in Surrey
Saint John, Canada
1 review
“Clean & Comfortable!”
Reviewed April 14, 2011

Travelled here recently with our team and had a pleasant stay. We had a large Suite at a good price and were very happy with the service throughout. Our intitial check in was a bit slow...however the Front Desk and Housekeeping staff took care of every request quickly/effeciently through our entire three night stay.
The Pool/Fitness Center were great as was the food in the restaurant.
Our event also made use of Banquet & Meeting facilities at this property and all were good.
The public area decor is a bit dated and renovations are being done - however our room was modern, clean and comfortable!

  • Stayed April 2011
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Mav_NB
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
PacificInn112, Director of Sales at Pacific Inn Resort and Conference Centre, responded to this review, April 21, 2011
Thank you for taking the time to post a review of your stay on Trip Advisor. I am thrilled to hear you enjoyed your stay in one of our spacious and newly updated suites. With our in house restaurant being under new management, I sincerely appreciate the feedback to ensure we are providing the best service and food to our guest’s during their stay.

Thank you again for your comments, we look forward to your next stay with us.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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353 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (94)
Date | Rating
  • English first
  • Japanese first
  • Spanish first
  • Any
English first
Vancouver, Canada
2 reviews
Reviewed February 14, 2011

After reading all these negative feedbacks, I was hesitate to book this hotel. But I decided to give it a chance. And it turns out it's a right decision. The hotel staffs are very friendly and helpful, you can see they make a lot of effort to update the hotel and being very passionate of what they are doing.

Me and my boyfriend booked for the Jacuzzi room along with the Valentines Dinner package. The room is big (way bigger then those ones in downtown) and the dinner was yummy. The hotel set up was a bit outdated and for sure need some makeover (and there is a undergoing renovation, so it should be great when they are all done.)

This is a hotel for you if you're looking for good value and a relax getaway as long as you're not too fussy about the decor.

Overall, I would say this hotel is worth visiting and we enjoyed our stay and will for sure consider going back. Can't wait when the renovation are all done and have the restaurant/lounge back in business again!

Jenny, BC

  • Stayed February 2011, traveled as a couple
    • Value
    • Location
    • Sleep Quality
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    • Cleanliness
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Helpful?
Thank MsBunny23
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
PacificInn112, Director of Sales at Pacific Inn Resort and Conference Centre, responded to this review, February 18, 2011
Thanks so much Jenny, for the review and for sharing your Valentine’s Day with us. I’m so glad to hear you enjoyed the dinner put on by our renowned Chef, as well as our Jacuzzi suites. Our renovations are on-going, but it is done so in a manner as to not disturb our guest’s stay, I am very pleased to hear that it was a pleasant experience for you. I can’t wait for your next stay, and for you to experience the updates for yourself. Our staff takes pride in the Pacific Inn as well as customer service, thank you for taking notice of this.

Thank you again for your review, and we look forward to seeing you in the future.
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Surrey, Canada
Level 2 Contributor
9 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed January 29, 2011

would not be surprised to see this place condemed soon - leaks and water stains everywhere - no restaurant on site anymore - stay away

  • Stayed January 2011, traveled on business
    • Value
    • Location
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Helpful?
1 Thank onthebcroads
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
PacificInn112, Director of Sales at Pacific Inn Resort and Conference Centre, responded to this review, February 3, 2011
Thank you very much for your review. Every comment a previous guest posts helps us to improve our services that we offer. Currently our restaurant's on site are under renovations, we are very much looking forward to be able to announce our new restaurant's on site in the coming weeks. However, understanding the inconvenience of this to our guests, we do provide a continental breakfast each morning. Over half of our rooms have been refurbished. We are continuing this with the remaining rooms and property to be able to improve and continue our service to our guests and make their stay as pleasant as possible. I sincerely thank you for your review as we do hold these reviews in the highest regard.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.

Travelers are raving about these Surrey hotels

Penticton, Canada
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed September 6, 2010

Seriously a joke. I read the reviews and I decided to give this place a chance, even though there were more bad reviews then good. The website is totally false, the place is totally run down and ugly. Furniture is old, tv is small and would cut out. I found a thick black hair in my bed. Also you wouldn't believe it if I told you, but I had a shower the evening I got there with the door open and the damn smoke detector was going off like a bat outta hell and wouldn't shut off. RIP OFF!!! For the money I paid I could've gone somewhere way more superb. Save yourself the misery and go to a Holiday Inn, Best Western, or Sandman, trust me...you can thank me later.

  • Stayed September 2010, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank sxyblondiebabe69
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Kelowna
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed August 25, 2010

The room was dirty, run down, and very poorly maintained. The room was a non smoking room but it really stunk of cigarette smoke. Although the pool area was nice, there were no towels and even when we requested some both the staff at the pool and the front counter didn't have any.

The location is good and the pool area is nice but the rest is awful. Unless you are in for one night and your kids really need a pool stay away.

  • Stayed August 2010, traveled with family
    • Value
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Helpful?
2 Thank ImanKelowna
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed July 25, 2010

Don't stay here- Best Western down the road. Staff is incompetent & rude, hotel is a joke & Web site is a facade of some place that doesn't exist. Nice try, Pacific Inn.

  • Stayed August 2010
    • Value
    • Location
    • Rooms
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    • Service
Helpful?
2 Thank SusieTravels33
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
White Rock B.C.
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed July 14, 2010

After reading some very negative reviews, we almost passed on booking this hotel, but a friend arranged a good price for us, so we spent 6 night here.
We had a good experience . The room was what we requested (king-size bed in a quiet part of the hotel). The T.V. was small, but the rooms are being renovated.
The pool and jacuzzi were terrific...pristine...they have groups of people who make use of the health spa facilities here on a regular basis.My grand-daughter loved the pool and jacuzzi. On our second night, someone put soap in the jacuzzi, but to our delight, it was cleaned up and ready for use 2 days later.
The retauurant (a "Pantry" franchise) was, we thought, very good. The staff were professional, the food was good, and the prices reasonable...we all enjoyed eating here..sitting next to the pool.
The desk staff were pleasant...several times I de-magnatized my key (because it was beside my cel phone), and it was cheerfully re-magnatized.
The hotel is under new management, and, based on our experience on this visit, is a place we will look at booking into again next year, based on this years experience.We thought, for what we paid, we got good value.

  • Stayed June 2010, traveled as a couple
    • Value
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    • Cleanliness
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Helpful?
1 Thank wrockman
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Pacific Inn Resort and Conference Centre

Property: Pacific Inn Resort and Conference Centre
Address: 1160 King George Blvd, Surrey, British Columbia V4A 4Z2, Canada
Location: Canada > British Columbia > Surrey > South Surrey
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #13 of 19 Hotels in Surrey
Price Range (Based on Average Rates): $$
Hotel Class:2.5 star — Pacific Inn Resort and Conference Centre 2.5*
Number of rooms: 150
Official Description (provided by the hotel):
Experience the Tropics at the Pacific Inn Resort and Conference Center in White Rock, British Columbia. A tropical world awaits you within our glassed roofed atrium. A tour of the courtyard reveals a Central American theme accented with folk art from Mexico. Amidst the tropical setting, guests may enjoy a free form swimming pool fed by gentle waterfalls, a hot tub, sauna and fitness center health club. This self-contained oasis features full dining and leisure facilities. Enjoy the lively atmosphere of The Pantry, relax with a gentle surrounding of Rockwell's Lounge and for an unforgettable evening of fine dining, join us in Rockwell's Restaurant. Within close proximity to the Pacific Inn, our guests can enjoy the beautiful beaches of White Rock, stroll the pier and take in a round of golf. Whether you are on business or pleasure, the Pacific Inn Resort and Conference Center offers a warm friendly haven. See you soon. ... more   less 
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Also Known As:
Pacific Inn Resort And Conference Centre Hotel Surrey
Aston Pacific Hotel
Aston White Rock
White Rock Aston

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