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“Great hotel, wonderful staff” 4 of 5 bubbles
Review of Sheraton Vancouver Guildford Hotel

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Sheraton Vancouver Guildford Hotel
Ranked #5 of 18 Hotels in Surrey
Calgary
Level Contributor
298 reviews
94 hotel reviews
common_n_hotel_reviews_1bd8 217 helpful votes
“Great hotel, wonderful staff”
4 of 5 bubbles Reviewed May 15, 2013

I actually give them 4 1/2 out of 5. I have rarely stayed anywhere where the staff was as friendly as helpful as the front desk and management at the Sheraton Guildford.
This is a beautiful hotel with a very nice restaurant and bar. It is perfect for business travelers and for club functions. The location is not touristy, but it is close to Hwy 1 and about one mile away there is a lovely treed park with trails for walking and jogging.
The buffet breakfast is about average for a hotel of this quality. $18 was a fair price for this.

But what made my stay memorable was the outstanding service.

  • Stayed May 2013, traveled on business
    • 4 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank niemand
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ryan M, Director of Sales at Sheraton Vancouver Guildford Hotel, responded to this review, June 3, 2013
What a great review, thanks for taking your time to respond. It's sounds like you got to know the hotel and area. Please visit us again.
Safe Travels,

Ryan Matheson
Director of Sales & Marketing
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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419 reviews from our community

Traveler rating
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Rating summary
  • Sleep Quality
    4.5 of 5 bubbles
  • Location
    4 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (113)
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English first
Montreal
Level Contributor
69 reviews
58 hotel reviews
common_n_hotel_reviews_1bd8 78 helpful votes
4 of 5 bubbles Reviewed May 11, 2013

Beautiful room on 20th floor with a large spacious layout. Comfortable bed and quiet, just what I love. Got to enjoy the Club lounge on the 21st floor. Lounge is a little small for number of people that show up at times, but view was great and snacks appreciated. The gym was nice and bright with full height windows facing onto the pool area. It can be hot in the afternoon in the full sun. Only 3 elevators and then can be slow at times. Used the shuttle service to get Skytrain to the airport. Can't beat $5.50 cost to airport and get a tour of Vancouver.
Only problem I had with my room was shower in 2011 would suddenly cycle to full hot water. Even tried taking cooler showers but still would get burned. Suspect the temperature balancing sensor defective.

  • Stayed May 2013, traveled on business
    • 4 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank The_Dudes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ryan M, Director of Sales at Sheraton Vancouver Guildford Hotel, responded to this review, May 17, 2013
What a great and detailed review. Thanks for taking the time to share this with us, it sounds like you made the most out of your visit. I've let engineering know about the the water temp in 2011.

We look forward to having you stay with us again.
Ryan
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Penticton
Level Contributor
9 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
5 of 5 bubbles Reviewed May 8, 2013

Recently stayed at the Sheraton on the 17th floor. I haven't been there in years and was really impressed with the renovations that have apparently been going on for awhile. The room that we stayed in was nicely decorated and the bed linens were gorgeous! The beds were comfortable and the bathroom was spotless. There was complimentary bottled water each day and the option to receive a coupon if you didn't have a change of linens.
We ate breakfast both days we were there in the "Fresh" restaurant/lounge and the food was EXCELLENT and brought to us by our server, Loula, who was an absolute delight with her ready smile! We also went to the lounge both evenings and Karen looked after us with her easy-going but professional way.
My only criticisms are the extra charge for parking ($9.95 a day), which I guess isn't unheard of in the city, but also an additional charge for internet of $9.95. However, I would definitely stay here again. It was a really good location for us in visiting family.

  • Stayed April 2013, traveled with family
    • 3 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Cindy F
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ryan M, Director of Sales at Sheraton Vancouver Guildford Hotel, responded to this review, May 17, 2013
Wow, what a great review. Thank you. We will celebrate the associates that you've mentioned. We appreciate your comments and glad that you wanted to share this with everyone on TripAdvisor.

Ryan

Ryan Matheson
Director Sales of Marketing
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Surrey, Canada
2 reviews
3 of 5 bubbles Reviewed April 30, 2013

I stayed at the Sheraton for one night in April. I stayed on the 14th which gave us the most incredible view of the mountains. The room we stayed in was a very good size, clean, well laid out, and modern. However, the bathroom was quite dated which was disappointing. I found that the hotel found every way to get more money from me. I had to pay for parking and wifi. The room service was ridiculously expensive for mediocre food. The pool and hot tub are outdoors and very underwhelming. I expect more when I hear the name Sheraton. The bed also wasn't that comfortable. I have also stayed at the Holiday Inn Express just down the street from the Sheraton and would pick the Holiday Inn over the Sheraton any day, and save money doing it. It was overall a nice hotel, I just wouldn't stay there again.

  • Stayed April 2013, traveled as a couple
    • 1 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank lindsay p
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ryan M, Director of Sales at Sheraton Vancouver Guildford Hotel, responded to this review, May 3, 2013
We appreciate your comments and I'm sorry that we missed on your expectations. We offer many different rates and packages, some of which have items included. From your profile, I see that you're a local Surrey resident please connect with me as I'd like to hear your thoughts in more detail.

Ryan Matheson
Director of Sales & Marketing
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Terrace
Level Contributor
44 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 21 helpful votes
4 of 5 bubbles Reviewed April 25, 2013

Great service. Great rooms. The service staff were very friendly and accommodating. The location to the Guildford mall was wonderful. Great eateries close by. Rooms are really sound proof no traffic noise. Rooms were clean and bed were very comfortable

  • Stayed April 2013, traveled with friends
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Helpful?
Thank east635
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ryan M, Director of Sales at Sheraton Vancouver Guildford Hotel, responded to this review, May 3, 2013
Thanks for the great review. We're glad that you enjoyed your stay and we look forward to welcoming you again soon.

Ryan Matheson
Director of Sales & Marketing
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Fort McMurray, Canada
Level Contributor
114 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 36 helpful votes
4 of 5 bubbles Reviewed April 8, 2013

Great location with lots of restaurants and a large shopping centre (Guildford) right across the street. The staff were helpful and did their best to please. But it is a shame the hotel has to charge $9.95 a day for parking and another $9.95 for internet. Where most other hotels include these items. On a five day stay you pay another $100 for the parking and internet.

  • Stayed April 2013, traveled with family
    • 3 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank h c
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ryan M, Director of Sales at Sheraton Vancouver Guildford Hotel, responded to this review, April 11, 2013
Thanks for the great comments and the appreciation for our location and staff. Guildford Town Centre will have it's Grand re-opening in August with 70 new stores. I understand your concern about the parking and internet, however we do offer many guestroom rate plans and several include these items. You can always check out sheratonguildford.com/offers to see the options.

If you'd like to stay in touch with us, please check us out on facebook - facebook.com/sheratonguildford

Ryan
Ryan Matheson
Director of Sales & Marketing
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Vancouver, Canada
Level Contributor
100 reviews
51 hotel reviews
common_n_hotel_reviews_1bd8 45 helpful votes
4 of 5 bubbles Reviewed April 8, 2013

I stayed at the Sheraton Guildford for two nights while on business in March 2013. The room was very comfortable with fluffy duvets and comfy pillows. The room was spacious without being too large. The bathroom was a comfortable size. I ate all of my meals at the restaurant in the lobby and they were all excellent, good quality with super service.

  • Stayed March 2013, traveled on business
    • 3 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank Raeleanne
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ryan M, Director of Sales at Sheraton Vancouver Guildford Hotel, responded to this review, April 11, 2013
Thanks for the great reponse. We're glad you enjoyed your stay and our serivce. We look forward to having you stay with us again soon.

If you want to keep in touch with us check out our facebook page - facebook.com/sheratonguildford

Ryan
Ryan Matheson
Director of Sales & Marketing
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Sheraton Vancouver Guildford Hotel

Property: Sheraton Vancouver Guildford Hotel
Address: 15269 - 104 Avenue, Surrey, British Columbia V3R 1N5, Canada
Phone Number:
Location: Canada > British Columbia > Surrey > Guildford
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#5 Business Hotel in Surrey
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — Sheraton Vancouver Guildford Hotel 3.5*
Number of rooms: 279
Official Description (provided by the hotel):
Sheraton Vancouver Guildford Hotel, in British Columbia's Fraser Valley, is a four-star, 279 guest room hotel with a 26,000 sq ft conference centre near Stanley Park, Grouse Mountain, and White Rock. ... more   less 
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Also Known As:
Sheraton Surrey
Surrey Sheraton

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