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“Nice, clean, efficient, and tidy hotel”

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Holiday Inn Hotel & Suites Surrey East - Cloverdale
Ranked #5 of 19 Hotels in Surrey
Certificate of Excellence
Reviewed March 24, 2014

Check-in was a breeze; both young ladies at the counter were very pleasant. I was immediately recognized at my membership level and upgraded to a suite with a choice of other benefits. The suite kitchen was well equipped: fridge, microwave, cutlery, dishes, coffee and tea were also provided. The room had a very large bathroom with two sinks and nice amenities, enjoyable shower with plenty of water pressure.

The rooms and furnishings were well laid out and comfortable. Lots of TV channels were available, however, the channels in the bedroom TV were slightly different than the living room channels and when you had both TVs on at the same time and channel, there was about a three second difference in the sound. We also found that the heating system was a little loud.

At check-in we received a discount coupon for the hotel restaurant, ‘Rockwell’s Bar & Grill’. We found the menu quite extensive and reasonable with fast, friendly and efficient service.

This is a very nice, clean, efficient, and tidy hotel with lots of free parking.

  • Stayed: March 2014, traveled as a couple
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Thank tailes2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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125 - 131 of 209 reviews

Reviewed February 9, 2014

Recommended this hotel for my parent and disable grandmother, even checked out the room myself before booking. Room was great, lots of room, and great beds.

The staff and service were another story. The staff was rude throughout their stay and when they had a Do not disturb sign up, the staff would call the room, instead of leaving a note, like the are supposed to. When asking about the cable TV selections and possibility of pay per view (as there was very limited channels available), was met with rude and snide comments. The maid service was only available until 2pm and even when left the room before then, the room was not attended to.

The only breakfast option was a continental breakfast that you had to order the night before and it was coffee, toast and a bananna for $10.

In the end they needed to extend their stay and they were told that there where no available rooms, which I know there are at least 4 disability access rooms in that Hotel.

The resturant attached is not great as well, as was told it was not affiliate with the Hotel.

  • Stayed: December 2013, traveled with family
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1  Thank ALMBI
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jas C, Director of Sales at Holiday Inn Hotel & Suites Surrey East - Cloverdale, responded to this reviewResponded February 12, 2014

Dear Almbi
Thanks for you review and appreciate you liking the room up to the standards. I regret that there were some areas where our customer service could not match your expectations.

For guest safety and security we are required to make contact with all guests, at least once per day, which we take very seriously, particularly for our ADA rooms, my apologies if this came as awkward to you.
We have a full and extensive room service menu in all of our rooms which includes breakfast, lunch and dinner options. There is also an express breakfast order card included for guests to hang outside their door for a quick and early start to their day. You can also order room service by calling in the restaurant.
We do in fact have 3 ADA rooms, only 1 of which matched your booking requirements and as with many of our specialty rooms it books very quickly. We always do our best to accommodate all of our guests, particularly those with ADA requirements, but sometimes it simply is not possible without advance notice, as we cannot accommodate that next guest elsewhere.
I know my remarks will not return your confidence but I truly hope that your appreciate our responsibility towards our guests and give us another chance to service your next stay.
Jas

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Reviewed February 3, 2014

This was our first time spent at this location and from our enjoyable experience it won't be our last. The staff were very friendly, accommodating and helpful making our stay very pleasant. The hotel was clean and very quiet and close to everything we were in Cloverdale for.

Room Tip: If you have business or pleasure in the Cloverdale/East Surrey area, there is no need to look furthe...
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  • Stayed: February 2014, traveled with family
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1  Thank EagerB
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jas C, Director of Sales at Holiday Inn Hotel & Suites Surrey East - Cloverdale, responded to this reviewResponded February 5, 2014

Thank you the kind and informative words. We look forward to your coming back again to enjoy beautiful Cloverdale.

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Reviewed December 29, 2013 via mobile

We have stayed in this hotel before while visiting friends who live in Cloverdale. We sleep, shower and then out of hotel for the day. Ordered room service breakfast. Ice cold when we received it. Nobody called back to check on it. Used microwave to heat. Room clean as expected. 3 small pillows on King Bed. Room had no heat on when we entered, freezing cold. Bathroom always cold and no fan. Hot water never got really hot unless ran and ran. TV in bedroom had very few channels. Front office associates friendly, not overbearing.
Perhaps time for a bit of an update in the amenities and maintenance areas. However we would stay again for the location. Would not order room service again, though. I know they can do better...A little TLC please.

Stayed: December 2013
1  Thank judyjudyjudy9
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jas C, Director of Sales at Holiday Inn Hotel & Suites Surrey East - Cloverdale, responded to this reviewResponded January 7, 2014

dear guest thanks for your review which actually serves as an eye opener for a 27*7 business environment like ours. Yes we have taken all actions by now as stated in your review and you will see us going that extra mile during your next stay, which is hopefully soon. the restaurant was a little overburdened during your time of stay due to holidays & staff leaves and they have taken the feedback with an action plan. BC building construction in not geared for the extreme cold so we turn on the AC unites many hours before checkin, maybe there was a miss on this for which i regret. your review did get us thinking on our TLC factor and we have started works on that. Once again thanks for the candid feedback, this is what makes us do better every day.

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Reviewed November 2, 2013

Check in was quick and accurate. Great room, very large and quiet with mod cons. CLEAN. Comfortable beds. Restaurant food was good. Will stay again when in that area of town. One negative was the heat was turned to the setting of SUN in the hallways and even though we had the heat off the room was a little too warm, needed A/C on...in November.

  • Stayed: November 2013, traveled with family
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1  Thank navigatrixssi
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed October 19, 2013

I am the chair of a army cadet corps and was in town for a meeting and stayed at the hotel with my family. the staff was amazing and went out of their way to assist me and my family to feel comfortable. for work I have to travel a lot but the service here was just the best I have come across so far. I would definitely recommend this location to anyone and everyone.

  • Stayed: October 2013, traveled with family
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Thank rubi s
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed October 17, 2013

While attending the event the Ride to Conquer Cancer our BC Cancer Foundation staff stayed at the Holiday Inn. The Holiday Inn staff were incredibly helpful and super supportive of all our needs. The rooms were all clean and comfortable, and were all ready on time. The rooms were big and spacious.

I give the staff a big A+ !! We had a lot of needs and they met all of them. Even when I lost my keys in the room they all helped me look for them.

  • Stayed: June 2013, traveled on business
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Thank J L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Holiday Inn Hotel & Suites Surrey East - Cloverdale

Address: 17530 64 Ave, Surrey, British Columbia V3S 1Y9, Canada
Phone Number:
Location: Canada > British Columbia > Surrey
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #5 of 19 Hotels in Surrey
Price Range: $86 - $137 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Holiday Inn Hotel & Suites Surrey East - Cloverdale 3*
Number of rooms: 76
Official Description (provided by the hotel):
This new Holiday Inn & Suites located on the border of Surrey, White Rock & Langley, features a heated indoor pool and spacious guest rooms with tea and coffee making facilities. The Surrey Museum, Fraser Downs Racetrack & Casino and Cloverdale Fairgrounds are all within 2 km.Free Wi-Fi, Free parking and a 32-inch flat-screen TV with large selection of HDTV channels are provided in every room at Holiday Inn & Suites Surrey East – Cloverdale. A lounge chair and a work desk are also provided.Rockwell’s Bar & Grill, located on the ground floor, serves breakfast, lunch and dinner. Guests can also enjoy a drink in the lounge. Room service is available.Both a fitness centre and a business centre are available complimentary for guest use. Holiday Inn & Suites Surrey East - Cloverdale also offers on-site guest laundry, vending machines and ice machines.Cloverdale Athletic Park, Cloverdale Baseball Park, Cloverdale Curling Rink & Cloverdale Rec Centre are all located within 1 km of the hotel. Northview Golf & Country Club and 5 more golf courses are within 5km of the hotel and Vancouver International Airport & Abbotsford International Airport are located 40km from the hotel. A shopping centre featuring multiple restaurants and stores is located across the street and we are in close proximity to all major Hwys (1, 10, 15, 99, 91) BC Ferries and USA Border Crossings ... more   less 
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