This was at least my sixth stay but I won't stay again due to extreme noise and an unwillingness on the part of management to address my complaint. I left my contact information but management hasn't contacted me.
We were placed in second floor room that faces 64th Ave beside a group of unsupervised older teens who behaved inappropriately. We arrived exhausted just wanting a good rest before beginning a busy day the next morning. After being woken twice between 11 p.m. and 11:30 p.m., by the young men talking loudly in the hallway outside their room, I phone the front desk intending to ask staff to request that these fellows be quiet. No-one answered. I went back to sleep only to be woken again. After midnight I finally reached the front desk and complained about the noise. There was finally enough quiet to sleep by 1:00 a.m. Unfortunately these same noisy neighbours found it appropriate to begin their celebrations less than six hours later.
On check out I asked to speak with a manager as I don't think it's reasonable to pay for a stay when other hotel guests kept me awake. I assume that when I stay at a hotel I'll be able to sleep.
- Official Description (provided by the hotel):
- This new Holiday Inn & Suites located on the border of Surrey, White Rock & Langley, features a heated indoor pool and spacious guest rooms with tea and coffee making facilities. The Surrey Museum, Fraser Downs Racetrack & Casino and Cloverdale Fairgrounds are all within 2 km.Free Wi-Fi, Free parking and a 32-inch flat-screen TV with large selection of HDTV channels are provided in every room at Holiday Inn & Suites Surrey East – Cloverdale. A lounge chair and a work desk are also provided.Rockwell’s Bar & Grill, located on the ground floor, serves breakfast, lunch and dinner. Guests can also enjoy a drink in the lounge. Room service is available.Both a fitness centre and a business centre are available complimentary for guest use. Holiday Inn & Suites Surrey East - Cloverdale also offers on-site guest laundry, vending machines and ice machines.Cloverdale Athletic Park, Cloverdale Baseball Park, Cloverdale Curling Rink & Cloverdale Rec Centre are all located within 1 km of the hotel. Northview Golf & Country Club and 5 more golf courses are within 5km of the hotel and Vancouver International Airport & Abbotsford International Airport are located 40km from the hotel. A shopping centre featuring multiple restaurants and stores is located across the street and we are in close proximity to all major Hwys (1, 10, 15, 99, 91) BC Ferries and USA Border Crossings ... more less
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