I had booked 2 rooms in the hotel for my Family [4 Ladies] during their trip to Vaishnoodevi. The Hotel was totally unhelpful when my Family contacted them over phone during the Curfew period in August, 2013. They even curtly informed them to leave their vehicle and walk to the Hotel.
As my Family were not able to reach the Hotel due to Curfew, they had to stay at a Lodge near the Airport to catch their flight the next day. I should say the Taxi/Cab driver was more helpful.
The hotel has neither responded to my repeated mails nor has refunded the Amount paid during Booking of the Rooms.
This Hotel should be avoided at all cost.
- Official Description (provided by the hotel):
- The Hotel has Luxurious Rooms,Suites & family suites.All the rooms having very good view, each of our rooms are beautifully designed with modern amenities such as LCD TV with satellite tv`s channels well stocked Mini bar,Tea coffee maker,Internet facilities,Safe locker facilities,running hot & cold water for 24 hours ,Laundry Servies,Doctor on call............ ... more less
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