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“Hotel Ordono -- a beautiful & tranquil boutique hotel” 5 of 5 bubbles
Review of Hotel E Ordono

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Hotel E Ordono
Ranked #1 of 7 Gibara B&B and Inns
Certificate of Excellence
Toronto, Canada
Level Contributor
57 reviews
25 hotel reviews
common_n_hotel_reviews_1bd8 283 helpful votes
“Hotel Ordono –– a beautiful & tranquil boutique hotel”
5 of 5 bubbles Reviewed October 8, 2013

We stayed at the Hotel Ordono, which opened its doors earlier this year, as part of the relatively new overnight excursion offered to Gibara. The first impression upon entering the lobby is how lovingly this old colonial manse has been restored. The main floor used to be the trading area and the Ordono family lived on the second and third floors. To the right of the reception area is a cozy lobby bar. To the left of the open concept main floor with its lofty ceilings is a comfortable and airy seating area with refinished colonial doors in the rear that open to the street, letting in the sunshine and a gentle breeze. Beyond that is the restaurant – with a small fountain which is a nice added water feature. Public bathrooms are also located on the main level.

After the formality of check–in (passports are required), we were shown to our room on the second floor. The ceilings were of a standard height with twin beds and a curtained glass door overlooking the dining room. We asked to be moved, if this was possible, as we preferred more light and a higher ceiling. No problem – we were immediately relocated to a room with a 12 foot ceiling on the third floor. The décor is very soothing with comfortable twin beds, a large armoire for storage (with a digital safe), a mini fridge and a spacious tiled bathroom with all the amenities. It should be noted that there wasn’t any bottled water provided in our room and that the little step up to the bathroom is a real tripper. Both my partner and I tripped and stubbed our toes since the step is not of a standard height. Just something to be aware of.

Our mini fridge was empty, but we understand there is a mini-bar option available at an extra charge and the lack thereof may have been because we were relocated. The hotel also has beautiful and spacious suites with king size beds on the third floor with expansive operational windows which we had the opportunity to see.

When we returned downstairs – we could still hear the music from the fourth floor terrace. It was quite loud but intended to be welcoming. Since we wanted to enjoy the tranquility of Gibara we went around the corner to our favourite Casa (Los Hermanos) for a quiet drink in the courtyard.

We returned to the hotel in time for dinner – which is included (salad, soup and a choice of pork, chicken or fish along with one beer or a soft drink as well as desert). The food was good – the presentation excellent and the service impeccable. The hotel also offers a Spanish white or red wine (at an extra charge) for lunch or dinner. I had the white and it was good.

Breakfast is also included – excellent coffee – fresh fruit, eggs, etc. Again, wonderful service and food presentation. Lunch (the same scenario as dinner) is also included as part of the package.

The roof top terrace affords a beautiful view over the fishing village although there is very little shade. The boutique hotel with only 27 rooms does not have any elevators so that might be a problem for the physically challenged. People who suffer from vertigo could find the third & fourth- floor terrace challenging – since it is an open concept from the corridors to the lobby. For those who are not afflicted with this phobia it is a fabulous view.

Every member of the staff, but especially Maylet, the woman who handles public relations for the hotel, goes the extra mile for their guests.

Although this is so different from staying at a casa or eating at a paladar in Gibara – it was an overnight in a very relaxing and intimate hotel which is only a block away from the sea.

  • Stayed October 2013, traveled as a couple
    • 5 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
2 Thank conchesdojump
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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112 reviews from our community

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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4.5 of 5 bubbles
  • Cleanliness
    5 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (18)
Date | Rating
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English first
swansea
Level Contributor
59 reviews
29 hotel reviews
common_n_hotel_reviews_1bd8 123 helpful votes
5 of 5 bubbles Reviewed July 20, 2013

My daughter and I stayed here via a Thomas Cook overnight excursion.We arrived at the harbour by way of a catamarran and were met by a member of staff from the hotel. This was very much appreciated as with the people selling trinkets and with the narrow, dusty streets of Gibara the place did seem to have an air of " Pirates of the Caribbean" about it.
As he escorted us we discovered that there was a local Carnival taking place with lots of noise and colour. After a 5-10 mins walk we arrived at the most beautifully restored building. The staff were all in reception to greet us with a cooling drink and after showing our passports we were taken to our rooms. The air con was wonderful and very powerful which was great, the room was large and bathroom very good with a great shower. Although it is situated right in the middle of town and the corridors are open to the reception area, once the heavy wooden door was closed it was very peaceful and we enjoyed a great night's sleep.

However before all this the guide who accompanied us asked if we would like to visit the Carnival and mingle with the locals.A group of about 9 of us thought this sounded interesting and after a delicious dinner with impeccable service we set off. We saw lots of different foods being cooked, people dancing and enjoying themselves before we entered a "theatre" (2 cuc entrance fee) this was an eye opener, it was more of a type of western saloon, but everyone welcomed us. There were a couple of excellent local singers, dancers and stilt walkers. We were encouraged to get up and salsa and at the end of the night one of the staff accompanied us back to the hotel as it was very busy in the streets and he didn't want anyone to get lost. There was never any thought of danger or any worries re our safety.We all thoroughly enjoyed the evening.A
taste of the real Cuba.
We also enjoyed a cool drink up on the roof terrace which now has a bar, and a duo playing music. The views from here were amazing.

Next day we enjoyed a leisurely breakfast with freshly cooked omelettes and after discovering the town on foot we returned to the hotel for lunch, again very well cooked and again friendly and prompt service.

This was an unexpected visit but we are just so happy we stayed. The hotel staff were brilliant, the building is so lovingly restored and to a very high standard. I really would love to stay there again.

Very well done to everyone concerned with this hotel and if you have the chance to visit don't miss it.

  • Stayed July 2013, traveled with family
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
2 Thank wendykoala
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Welwyn Garden City, United Kingdom
Level Contributor
28 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
5 of 5 bubbles Reviewed June 25, 2013

We have just returned from a 2 week holiday in Cuba. This beautiful building lovingly restored to capture a love story in history. Stunning views from the roof tops, a traditional warm cuban welcome greeted us and luxurious rooms (there are only 27) with great personal services provided by everyone who works there with obvious pride. This was booked through our tour representative Thomas Cook, excellent overnight trip.

Room Tip: Ask your reply for the authentic Cuba overnight excursion you won't be disappointed
See more room tips
  • Stayed June 2013, traveled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank Mary H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
New Glasgow
Level Contributor
21 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 38 helpful votes
4 of 5 bubbles Reviewed April 11, 2013

We took an overnight trip to Gibara from a resort in Playa Esmeralda. We were pleasantly surprised by this wondeful hotel. We were told that this hotel had recently been restored and had a romantic history. The staff we talked to were very proud of their hotel. From the moment we arrived, we were welcomed and pampered. The staff were friendly, warm and helpful. A Mojito on the roof terrace with 2 excellent musicians started our evening. The views of the the town of Gibara were incredible, from the ocean to the hills and back to the harbour. The lobby had windows opening on the street which added an element of inclusiveness with the town surrounding us.
Our room was easily a 5 star. Quiet airconditioning, large modern bathroom, bathrobes and comfy beds..what more do you need?
We had 3 meals at the hotel and the service improved each time. As it is a fishing town, we ordered fish and were not disappointed. There was also a musical show during dinner.
Hotel Ordono is beautiful throughout and the lobby is open to the upper floors which added to the airy feeling.
There is no elevator so would not be appropriate for the mobility challenged.
We really enjoyed our overnight stay and would recommend this hotel and the town of Gibara to other travellers in Cuba.

  • Stayed March 2013, traveled as a couple
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Helpful?
2 Thank Coe202
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Aberfan, United Kingdom
Level Contributor
137 reviews
52 hotel reviews
common_n_hotel_reviews_1bd8 174 helpful votes
4 of 5 bubbles Reviewed March 24, 2013

Visited here during a trip to Gibara, The Hotel is an old Spanish influenced family home that has been restored to an impeccable standard with tasteful decoration and a very warm welcoming atmosphere. The Staff were very friendly and efficient with a very high quality of service, we ate at the restaurant and the food was some of the best we had during our stay in Cuba. The hotel has a very good bar on the roof with stunning views of the surrounding area a great place to pass the time with a slow mojito. A great place to stay or just visit for a meal if you are in the area. Highly recommended.

  • Stayed March 2013, traveled with family
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
2 Thank Lostyeti73
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sarnia, Ontario, Canada
Level Contributor
12 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 56 helpful votes
4 of 5 bubbles Reviewed March 12, 2013

Hotel Ordono is, from an architectural standpoint, flawless. The once run-down shell of a building originally owned by the Ordono Family, has been restored to its original Spanish grandeur, fitting of its designation as a National Monument.

The walls are adorned with paintings and historic photos of the city, and it's tastefully decorated with an open inviting dining room and lobby.

Rooms can cost from 60 - 88 CUC's and they do not disappoint. They are spacious, airy with walk-in tiled bathrooms, comfortable matresses , air conditioners and all the amenities including shampoos and bathrobes. The one downfall is that there is no elevator so those with limited mobility may want a room on the first floor.

The view from the roof top terrace is spectacular, with loungers available for the sun worshippers. However, as of March 10th, the terrace bar was still not open, so visitors had to walk their drinks up three flights and walk down again for a refill. Best used the loo in the lobby as there is no restroom on the terrace.

There was also a rather limited drink menu because of the lack of mint and limes (no Mohitos), and although the bar featured several bottles of different brands of alcohol, many of them were for "show" only as that specific brand was not available.

The food was good, cooked correctly by the chef formerly at El Faro, with entrees priced from 8-15 CUC's. Again, some items on the menu were not available .

Friends working there say there had only been 4 clients in the previous two weeks, and with no visitors, the absence of some of the alcohol and food is not suprising. Difficult to keep in fresh supplies when there is no market for it.

It is unfortunate that Cine Pobre (Poor Mans Film Festival) will not be held this year to showcase the new hotel and that the government has, as of yet, not aggressively marketed it as a destination.

Hotel Ordono will cater to those with discerning tastes who don't mind spending a little more. It is the first step in the Cuban Tourist Ministry's attempt to transform Gibara into a tourist destination, with and expansion of the beach and development of the caves on the drawing board.

Whether or not the 4 million dollar facility can compete with the many excellent Casa Particulars (at a cost of 25 CUC/night) and the great Cuban food offered at the ever increasing number of Paladars ( at a cost of 4-8 CUC's) in Gibara remains to be seen.

  • Stayed March 2013, traveled solo
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
3 Thank candysita2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Eleuthera
Level Contributor
127 reviews
36 hotel reviews
common_n_hotel_reviews_1bd8 189 helpful votes
5 of 5 bubbles Reviewed February 12, 2013

Once outside of the Holguin airport, it was off to Gibara, a place that I had not been to in about 2 years. I heard that they had a new hotel there. Entering the bay area of Gibara just before the town, the refreshing breeze off the water hits you. There always seemed to be a breeze wherever we were in Gibara and at any time of the day.

We pulled up to the hotel just off the main road in town. The hotel looked quite handsome from the outside and once in the lobby, it did not disappoint either. We registered and were shown up to our room on the second floor. The room was spacious enough and looking in brand new shape. Everything worked nicely. The fridge, the TV, the AC, the hot water, and yes even the hairdryer!

After a walk around the neighborhood, we had supper at the hotel restaurant and it was just like another guest staying there said it would be. The meal was excellent and the restaurant room was bonita. There was an included breakfast also, until 10 am or so.

That evening there were a couple of girls offering a small piano/guitar show for the patrons. There is a small lobby bar that seats about 6 and also comfortable lobby chairs to relax in while having a refresco.

The next day a maid was gracious enough to show us around to some other rooms on the third floor that had 12 ft. ceilings. Not all the rooms were finished and ready for guests apparently. The suite room we were shown was quite appealing. There is a rooftop terrace that could seat quite a few people and had good view of around the town but no bar was set up there as of yet. It will be great spot for a drink when they are up and running.

I have absolutely nothing bad to say about this new and only hotel in Gibara. The staff were great, the room was quite adequate and the restaurant food was delectable. It would be great if it were on the waterfront but you can't have it all, I guess. At 82 CUC per night per couple, it was a great value. A similar styled hotel in Havana would be twice the price, I imagine.

This hotel sticks out of the skyline somewhat wherever you are in Gibara and kind of seems out of place in this town of casas and fisherman but it adds a new significant option to spending the night in Gibara for people who like this sort of boutique hotel, that was at one time somebody's mansion. There are a couple of banks conveniently around within a 1 minute walk and a few shops around to buy drinks if you decide not to use the mini-bar option in the room.

I/we loved it and will definitely stay there again.

  • Stayed January 2013, traveled as a couple
    • 5 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
11 Thank CubanWaters
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ordoño I, Public Relations at Hotel E Ordono, responded to this review, December 3, 2014
Thanks for being the first client who wrote his review on trip advisor. Our staff will appreciate you come back again.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Hotel E Ordono

Property: Hotel E Ordono
Address: J. Peralta y calle Donato Marmol, Gibara 82100, Cuba
Location: Caribbean > Cuba > Holguin Province > Gibara
Amenities:
Bar / Lounge Free Breakfast Free Parking Restaurant Room Service Suites
Hotel Style:
Ranked #1 of 7 B&Bs / Inns in Gibara
Price Range (Based on Average Rates): $
Hotel Class:4 star — Hotel E Ordono 4*
Number of rooms: 27

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