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“Doesn't hit even a low bar”

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Crystal Mountain Hotels Alpine Inn
Vashon
Level Contributor
14 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
“Doesn't hit even a low bar”
2 of 5 bubbles Reviewed February 8, 2011

Main problem is the lack of service. Perhaps to be expected at a ski location - the "staff" is there to ski apparently and not much else. That plus the fact that the hotel has a captive audience - the nearest competition is 7+ miles away. Here's our story:

I skied one day with my son and we decided to stay overnight and ski a second day.

I was quoted over $295 for a room with a one-person package at $350. I asked if they had something cheaper and got a quote for $195. I figured good enough. Then, after making the booking, I found one of their brochures, the low-price room? $95/night. They offered a "package rate" of $170. Later I found out that the advertised midweek package rate was $150. I had the brochure in the room but the manager claimed it was a "typo" and refused to honor it.

The property itself is ... uh, ... rustic. The eaves drop directly over the front door. So when its raining or the snow is melting you get very wet. The room had been cleaned, but the couch and floor were stained and the heat didn't moderate correctly - it was either full-on or it was off and cold.

Snow cats run nearby and may keep you up.

In short, the only thing this has going for it is its location. For what it is you'll pay about 2x what its worth.

  • Stayed February 2011, traveled with family
    • Value
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Helpful?
6 Thank VashonTraveller
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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92 reviews from our community

Traveler rating
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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    3 of 5 bubbles
  • Rooms
    2.5 of 5 bubbles
  • Service
    3.5 of 5 bubbles
  • Value
    3 of 5 bubbles
  • Cleanliness
    3.5 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (28)
Date | Rating
  • English first
  • Spanish first
  • Any
English first
Houston TX
Level Contributor
21 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
3 of 5 bubbles Reviewed December 7, 2010

Spent 3 nights during Dec 2010 at Village Inn (part of same facilities ) while working on my snowboard skills.

Staff is friendly. Accomodations are dated but reasonably clean. Access to Wi-Fi is only at the main Alpine Inn building where they also have food service - a 500 yard walk from the Village Inn.

Bar downstairs is nice and well stocked with beers on tap. Dinner was better than expected.

A bit overpriced for the level of accomodations compared to other ski areas around the US West.

  • Stayed December 2010
    • Value
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Helpful?
2 Thank kdcarver
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Bellevue, Washington
Level Contributor
9 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 20 helpful votes
1 of 5 bubbles Reviewed August 15, 2010

Either the other reviers on here are hotel employees, or there is a HUGE difference in quality between the different suites.
We stayed at the Crystal Mountain Lodging Suites: Crystal Chalets.
With a max 2 hour commute from Seattle and other metropolitan areas, you might be better off making the commute to the ski resort.

The rooms were dark, cramped and (even after 3 hours with the windows and doors open) smelled of musty perfume. (We found bug bombs in the supply closet and suspect that is the cause of the odor?)

What little furniture there was, was bottom-of-the-barrel cheap, uncomfortable, stained upholstered and and chewed-up wood pieces. The "sofa" (a fold-out, fabric-covered piece of foam sitting on the floor) was so stained on the seats, we kept it covered in bath towels for the duration of our stay.

The 2'x6' patio and exterior door was covered in dated peeling paint.
There was no artwork, no living room tables, no bedside tables.

The bedroom was cramped with 2 bunk beds and a full size bed (zero other furnishings, not even a bedside table or a lamp)-- ideal for a gaggle of teenagers but at $150/night a total let-down as a luxury suite or a romantic getaway. The "sofa" in the living room supposedly folds out for more sleeping, so the condo could sleep up to 4-6 people. But the coffee pot only makes 8 oz of coffee at a time, the hotel service only supplied 2 bath towels and 1 kitchen dish rag, and there was no hair dryer.

The walls were PAPER thin-- I could not only hear people talking next door, I could make out exactly what they were saying. Every toilet flush from every condo on our floor echoed through the complex all night long.

For $150/night I expect at least 2 towels per person, a decent cup of coffee, a bedside table wtih a lamp and a hairdryer would be a very appreciated touch.

  • Stayed August 2010, traveled as a couple
    • Value
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Helpful?
2 Thank BellevueFamily
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Kirkland, Washington
Level Contributor
11 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 bubbles Reviewed July 13, 2010

I've been up to Crystal a number of times and always stay at the Alpine Inn. It is the most convenient to the mountain, true, but it's also a warm, friendly place to stay. And then there is the Snorting Elk - right there!! The rooms are clean and homey feeling and the staff is fantastic. The restaurant is excellent, too. Everything you need is literally steps away. Can't wait to go back this summer and again in the ski season.

  • Stayed July 2009, traveled as a couple
    • Value
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Helpful?
1 Thank Willdief
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Boca Raton, Florida
Level Contributor
44 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 24 helpful votes
2 of 5 bubbles Reviewed July 8, 2010

The quality of the rooms and the dining opportunities did not live up to the enticing advertising on their website. Much more effort is spent in disclaimers and rigid no-cancellation policies than in working with the customers to make sure they are satisfied. I suppose it's a great place if you are a day-trip skier, but beware of staying overnight, and certainly think carefully before you commit to the summertime Sunset Dining on top of the mountain. This facility is way overpriced for the quality received. I wish I had checked trip-advisor before making my reservation......live and learn.

  • Stayed July 2010, traveled with family
    • Value
    • Location
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    • Cleanliness
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Helpful?
5 Thank bocajane
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Seattle
Level Contributor
3 reviews
3 hotel reviews
5 of 5 bubbles Reviewed March 3, 2010

We have been returning to the Alpine Inn every winter for eight years to enjoy cozy, friendly slopeside lodging. Our three kids have learned to ski at Crystal, and it continues to challenge them (and us) as their skill and confidence increase.

The hotel is comfortable, clean and charming with an Old World European feel. We especially love the family connecting rooms (the kids get their own bunk room). The Inn is also popular with folks traveling without kids.

The owners and many of the staff have been here for several years, and are always warm and welcoming.

The restaurant offers a quick buffet breakfast to get you out on the slopes quickly, with a good selection (sausages, eggs, bagels, yogurt, oatmeal, etc.). At lunchtime we love to ski into the Snorting Elk Deli for delicious sandwiches and soups (get there by 11:30 to beat the rush).

When the ski area closes at 4, we relax by the fireplace in the lobby, or play in the snow next to the Inn. There's a large meadow and hillside the kids love to unwind on. We parents might even sneak into the Snorting Elk Bar for an apres ski drink, while the kids enjoy the snow play. The bar is a fun, with ski videos on, cozy booths and bands on weekends (although the noise has never bothered us in our rooms).

Dinner is either great pizza from the deli, or a nice sit-down dinner in the restaurant. Their menu rivals any in Seattle, and they also offer several choices for kids.

In the evening we head to the cozy lobby to play family games, or read in our rooms, then to bed to be ready for another day of skiing.

The setting is incredibly beautiful, the proximity to great skiing can't be beat, and the hotel is clean, comfortable and charming.

Less than two hours from Seattle, this is a great family ski vacation, and we always look forward to our next visit!

  • Stayed February 2010, traveled with family
    • Value
    • Location
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    • Cleanliness
    • Service
Helpful?
Thank rgdseattle
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Pacific Palisades, CA
1 review
4 of 5 bubbles Reviewed December 8, 2009

Came up to Crystal Mt for a friends wedding, and one of the ski patrolers recommended staying at the Alpine Inn. What an amazing old school gem! I ski all over the world, and this place reminds me of some chalets in Austria I stayed in last year. Really simple rooms, Armour, couch, bathroom. No phone/TV for some nice quiet privacy. Great old ski photos on the wall. The wife loved it. Big leather couches around a stone fireplace in the main lobby. A bunch of kids playing card games in the main floor. This place is like it used to be. Cant wait to come back at winter, there is a ski shop/lockers in the basement.
Very cool rathskeller, just like in Germany, Snorting Elk Bar. had a few beers before and after the wedding. I can see this is the place to be after a day of skiing. Didn't try the restaurant, but had a great burger and sandwich in the bar.

  • Stayed August 2009, traveled as a couple
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank LAskier20
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Crystal Mountain Hotels Alpine Inn

Property: Crystal Mountain Hotels Alpine Inn
Address: 33818 Crystal Mountain Blvd, Crystal Mountain, Mount Rainier National Park, WA 98022-7937
Location: United States > Washington > Mount Rainier National Park > Crystal Mountain
Amenities:
Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Restaurant
Hotel Style:
Ranked #2 of 2 Hotels in Crystal Mountain
Price Range (Based on Average Rates): $$
Number of rooms: 70
Official Description (provided by the hotel):
Tucked against the scenic slopes of Crystal Mountain Resort, Crystal Mountain Hotels is the premier destination in Washington State for ski vacations AND summer getaways. Six miles from Mount Rainier National Park and just steps away from the Mt. Rainier Gondola and ski to your door accommodations at the Alpine Inn, Crystal Hotels offers everything you need for an amazing trip without spending valuable vacation time in the car.Enjoy casual fine dining at the Alpine Inn Restaurant or a cold beer and stone fired pizza at the Snorting Elk Cellar! ... more   less 
Also Known As:
Crystal Mountain Hotels Alpine Hotel Mount Rainier National Park
Crystal Mountain Hotel Alpine

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