We stayed here for two nights as part of our honeymoon in Canada. In all we stayed in 10 different hotels across West Canada, and this was the only bad experience we had.
The rooms, while spacious and in a secluded location are extremely dated and basic. The bed linen looked as though it had been in service for 15 years or more, and the bathroom had one soap dispenser on the wall - we had to request a bar of soap and that request was given a lukewarm response from the housekeeper.
However, worst of all was the service at reception. This was the only hotel (aside from Whistler) that charged for Wifi ($5.60), and yet unbelievably they also put a cap on usage at 250 megabytes - barely enough to send an email, and certainly no good for surfing the net (ours cut out after 10 mins use). We complained and begrudgingly were given another token free, but they seemed to miss the main point of our complaint - don't charge for something that you then limit the use of, especially at such a ridiculously low amount.
The hotel is run by Brits, and the level of service is akin to a poorly run hotel in the UK. Far below the service level we received everywhere else, from what is an amazing country with a warm and friendly people, and good hospitality.
For the record, we are British ourselves!
- Official Description (provided by the hotel):
- Helmcken Falls Lodge was constructed in 1948 as a Hunting Lodge in Wells Gray Park.The Lodge itself now houses our reception and gift shop and also the 110 seat licensed restaurant and lounge with a balcony overlooking the Trophy Mountains.We have 33 rooms in total comprising 25 standard rooms and 8 log cabin rooms.The original heritage cabin, built in 1926 offers 2 self-contained rooms both with Queen beds.All our rooms have ensuite private bathrooms.Our standard rooms have 2 double beds and our log cabin rooms have 2 extra long double beds.We also offer horseback riding and guided canoeing and hiking in Wells Gray Park. ... more less
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- Also Known As:
- Helmcken Falls Hotel Clearwater