The biggest complaint I have with The Cedars Inn is the service. We booked 4 nights there, the first 2 nights were to be in a standard room and the next 2 nights in an executive 1 bedroom suite. It was book this way as this was all they had left at the time of booking that would accommodate us for the entire 4 night stay. The standard room was just that...standard. Nothing to extraordinary or fancy, which was fine with us as we had expected to move over to the 1 bedroom suite in a couple days. After the first 2 days, we asked the front desk about when we should check out of our room and into the suite. We were told that if we wanted, we could stay in the room we were already in. We talked about it for a few minutes and decided that it wouldn't be that big of a deal just to stay put and we advised them of that. When we returned later that night, we swiped our room card only to find that the front desk staff hadn't re-activated our card and when we went to the front desk, they had "stepped out for bit" and we had to wait until they got back to get back into our room. The next morning, we received a call from the front desk at around 11:30AM telling us we shouldn't be there as we were well past the check-out time. After telling her what the other staff member and us had agreed to on the changes, she did apologize for the misunderstanding as it was their mistake...however, still a misunderstanding on their part.
The housekeeping staff did a fairly good job on tidying up our room, but did not replace the soap, lotions, coffee and tea that we had used each day. I had to continually ask for these items to be replenished. Also, one day we had left our suitcases wide open with some clothes and other items we had purchased out on one of the beds. We put the "Do not disturb" sign on our door so that housekeeping would not go into our room. Upon our return, we discovered that they had been in our room, made the beds and tidied up, however they did not replace the soap, coffee, etc. I'd have preferred them not to have been in there but they were and still didn't do a complete job.
The air-conditioning unit in our room barely worked at all. While we were in Gibsons, the temperature was high 20's and one day someone even said it hit 33C. We had talked to other people staying at the Inn that also complained about the A/C units not working well in their rooms either. The units were very loud with very poor output.
Other complaints we had we had were minor...ie, one of the lights about the bed didn't work, one of the beds was sunken in the middle (we just used the other one), the TV remote worked poorly...little things like that.
The most insulting issue with all this, is that when we asked to speak with the manager we were told he wasn't in on the weekends but would call us. He didn't call us, so we called him back. We were told that he would look into the complaints we had given him and get back to us. Again, he didn't. We called again and the front desk staff told us he sent us a letter of explanation. We would have preferred a phone call like we had asked and we asked that person to send the letter via email. They said they would, however, we have yet to receive a letter in the mail or via email. I made one more attempt to call the manager, left him a very detailed message and how to get a hold of me and that was over a week ago...still no phone call from him.
The Cedars Inn was ok...just ok. It's reasonably clean (though old) so it's fine in that aspect. We will definitely be back in Gibsons as we really enjoyed the area. Unless it's the only place in town with availability, we won't be staying there again.
- Official Description (provided by the hotel):
- Cedars Inn Hotel & Convention Centre located on British Columbia’s Sunshine Coast is the perfect place for your accommodations. A combination of comfort and great facilities means you won’t find a nicer place to stay on the Sunshine Coast in the Gibsons area.Sightseeing, a business trip, or just getting away: your time on the Sunshine Coast is important to us. At The Cedars Inn we pride ourselves on our friendly staff, clean comfortable rooms, and full-service hotel facilities. Our Gibsons hotel is conveniently located just minutes from everything to see and do in historic Gibsons. ... more less
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- Also Known As:
- Cedars Inn Hotel & Convention Centre Gibsons, Sunshine Coast