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“Great stay”
Review of Studiotel Bromont

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Studiotel Bromont
Ranked #4 of 7 Hotels in Bromont
Temiskaming Shores, Canada
Level Contributor
12 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
“Great stay”
Reviewed August 18, 2013

Great value! Tastefully renovated. There is a kitchen and siting area as well as back patio, huge yard. Close to grocery store and the "old town". Several golf courses and horseback riding nearby plus it is in the middle of the 'route des vins'. If 'velo' is your thing, this is the place to be. I would highly recommend Studiotel to anyone visiting Bromont.

  • Stayed July 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Tazmeraz
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
StudiotelBromont, Owner at Studiotel Bromont, responded to this review, February 15, 2014
Wow, thank you for an amazing review and for taking the time to provide feedback on your stay with us!

We are beyond happy that you had a wonderful stay at Studiotel Bromont and look forward to welcoming you in our establishment again!
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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112 reviews from our community

Traveler rating
    90
    18
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See reviews for
51
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (8)
Date | Rating
  • English first
  • French first
  • Any
English first
Middlebury, Vermont
1 review
Reviewed August 7, 2013

My daughter and I were in Bromont for a weekend equestrian competition. Others from our stable always stayed at the Studiotel Bromont so we booked in there, too. We couldn't have been happier. The rooms are stylish and comfortable, well beyond the usual standard for a tourist type motel. The grounds accommodated group picnics in the evening, not only our group but others who were there on different adventures. Best of all, the hosts couldn't have been more helpful, getting us through some logistical challenges as different members of our group arrived at different times, with changing plans about where we would meet. Nothing was too much trouble and everything was done with a smile and a laugh. Helped make for a terrific weekend all around.

  • Stayed June 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank TeamNugget
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
StudiotelBromont, Owner at Studiotel Bromont, responded to this review, February 15, 2014
Wow, what an amazing review!

First, we’d like to thank you for taking the time to provide feedback on your stay with us. We are thrilled that you really enjoyed your stay with us. Guest satisfaction has always been what we strive for and we consider a review like yours a BIG reward. Thank you, once again, for staying with us and for taking the time to provide feedback on your stay. We hope to see you again!
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Laval, Canada
Level Contributor
51 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
Reviewed July 17, 2013

Pros: Even though the hotel looked booked solid, we heard absolutely nothing.
Accomodations were clean and efficient.
People very friendly.
Mostly comfortable beds, although I enjoy a firmer mattress.

Cons: The toilet needs a bit of fixing: it would go on flushing until we stopped it manually.

For the price and the convenience, it was excellent!

  • Stayed July 2013, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank carolilas
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
StudiotelBromont, Owner at Studiotel Bromont, responded to this review, July 22, 2013
Dear Carolilas
Thanks so much for taking the time to provide feedback on your stay with us, we really appreciate it! We are glad that you appreciated our accommodations and that you had a great stay at Studiotel Bromont!
We are very sorry to hear that the toilet in your unit needed to be adjusted. We would have gladly done the repair on the spot had you notified us of the problem (the toilets are brand new but we have noticed that the water-saving device in them sometimes need to be adjusted.)
Thanks again for staying with us, we hope to have you visit again. Have a great Summer!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Ottawa, Canada
Level Contributor
53 reviews
26 hotel reviews
common_n_hotel_reviews_1bd8 59 helpful votes
Reviewed July 16, 2013

We came across Studiotel Bromont on Trip Advisor while trying to find a place to stay in the Eastern Townships with our young daughter. Our criteria for accommodations since becoming parents is always to find somewhere with a separate bedroom/living room so that we can actually sit and talk once our daughter goes to bed. After sifting through countless B&Bs and trying to find a decent-priced place, I happened to see a link for the Studiotel and was so happy that I did.

If you are planning a trip to Granby Zoo (as was the case with us) the Studiotel is about 20 minutes away, and a great home base. The studio was comfortable, really nicely decorated, with lots of space for a family. The bedroom and living room/kitchen are on opposite ends of the studio from each other, separated by a long hall and bathroom, so it is great to accommodate different bedtimes. We made good use of the kitchen and also the outside patio for dinner one night. They also have a little fenced in play area outside for smaller kids with play structures and toys, so my daughter loved that aspect as well.

We would definitely stay here again or recommend it to families travelling in the area.

  • Stayed June 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank travelmuppet0
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
StudiotelBromont, Owner at Studiotel Bromont, responded to this review, July 22, 2013
Wow, what an amazing review!

First, we’d like to thank you for taking the time to provide feedback on your stay with us. Obviously, we are thrilled that you really enjoyed your stay with us. Guest satisfaction has always been what we strive for and we consider a review like yours a BIG reward. We believe that a great hotel stay should come at an affordable price and we are glad that you consider that we offer a great value!

Thank you for staying with us, we hope to see you again!
Have a great Summer!
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Montreal, Canada
2 reviews
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed July 4, 2013

Tried to book for a long weekend. Called 4PM Wed for a Friday and Saturday booking. Employee said she wasn't allowed to take a reservation. She said she will take the note about the dates, and the owner will call back to confirm the booking. She confirmed there were 3 rooms available. I told her I want to book right away and again, she was not permitted to take the reservation. There is also no online reservation system. On their website says it is preferable to contact them by phone. And also, they do not confirm reservation or cancellation via internet with exception of overseas customers.

Next day, the owner did call at 12:20PM. I missed the call by minutes. I called right back, no answer, I left a message. Then I called a 2nd time left another message to reiterate that we will be taking the room... 2:50PM I get a call... this is the day before we are supposed to arrive... The owner says nonchalantly, sorry nothing is available. She said she tried to call and then got three other calls for the rooms, so ...sorry... too bad.

The night before I was prepared to book with credit card, it was the establishment that would not accept. The owner says, her employees are too "new" she can't trust them to take reservations.

So, the night before our trip, I planned everything around the availability of this place, we are told, no, and it is "not our problem". The woman I spoke to accused me of screaming at her, although she was certainly doing her fair share. This place is unprofessional. Looks nice, I am sure it is. I'm certain the other reviews are accurate. Unfortunately, the business ethic of how to reserve a room needs a lot of attention.

I can't recommend this place because I haven't had the opportunity to stay there. I can recommend to not have any faith if you've made a reservation. I was poorly treated on the phone. The woman was defensive and unwilling to even attempt to resolve the issue at hand.

Now I am scrambling to try and find another place on a holiday long weekend, all thanks to this place. Poorly done.

  • Stayed June 2013, traveled with family
    • Service
Helpful?
5 Thank Darrenk9
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
StudiotelBromont, Owner at Studiotel Bromont, responded to this review, July 5, 2013
Dear Darrenk9

Let us say, once more, how sorry we are that you were unable to secure a reservation in our establishment for the Canada Day long weekend. We take your disappointment very seriously and thrive to avoid unsatisfied guests/potential guests. That is why we have been awarded Trip Advisor's 2013 prestigious Traveller's Choice Award, that’s why we have received Trip Advisor’s Certificate of Excellence in both 2012 and 2013. We care!

We have already talked with you on the phone on more than one occasion and have explained the following to you several times:

We are a very small family owned and operated lodging business. Yes, when you call here you sometimes encounter an answering machine. Like all small lodging business owners, we are also, gardeners, chambermaids, accountants, public relation officers, marketing directors and lots more. And we actually take the time to chat with our guests in the morning, just to make sure that they are enjoying their stay with us. Guilty as charged, we sometimes let the phone ring because we are HUMAN and cannot possibly do more than a few things at the same time. We are not opened 24 hours a day either- we go home and take care of our children at night. And while we are away, we have AMAZING staff that take care of our guests and potential guests as best they can.

Right now, we have two new night receptionists on staff. These new receptionists have been with us less than a week, so in order to avoid potential mistakes with reservations, they have been asked, for the time being, to take messages and not reservations. We promptly return ALL phone calls when we arrive in the morning and book reservations as we return calls. Receptionists are NOT to discuss availability to avoid the kind of situation that has apparently happened to you. NEITHER are they to tell potential guests that they have priority on bookings because they called first.

We did get the message to call you back because you wanted information about a possible reservation on the weekend. We called back and left you a message. You were unavailable. By the time you called back, the two available studios were booked. You were very upset, we apologized. You got verbally abusive, started yelling. You INSISTED WE CANCEL SOMEONE ELSE’S STAY TO ACCOMMODATE YOU. We refused. You screamed some more, and kept on screaming. We hung up. You called back. We discussed this some more, apologized once again because we are truly sorry that this misunderstanding happened. You started yelling again and once more insisted that we cancel someone’s stay to accommodate you. We once again refused and told you that you would be the first person to be called if anyone cancelled their stay. We did not get a cancellation for that weekend, we did not call.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Ottawa, Canada
1 review
Reviewed July 3, 2013

We had a wonderful stay over the Canada Day weekend and would highly recommend this place! Our accommodations were perfect. We travelled there with our two young kids and the rooms were perfect...plenty of room for the kids to play and a generous size kitchen
/eating area. The room was very comfortable and very clean! The owners are very friendly and went out of their way to ensure we were happy. A must-stay place whe in Bromont

  • Stayed July 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with this hotel

Helpful?
Thank Shopfamily
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
StudiotelBromont, Owner at Studiotel Bromont, responded to this review, July 22, 2013
Wow, thank you for an amazing review!

We are beyond happy that your family had a wonderful stay at Studiotel Bromont.

Have a great Summer, we look forward to welcoming you in our establishment again!
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Level Contributor
11 reviews
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed July 1, 2013

We had a great stay over july 1st weekend. The Rooms are like a small apartments. Clean & modern with a perfect size kitchen. Its a Family friendly place & Owners are very friendly as well. Beds are very comfortable. Prior Reviews are accurate! No be!

  • Stayed July 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank holgate222
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
StudiotelBromont, Owner at Studiotel Bromont, responded to this review, July 22, 2013
First, we’d like to say thank you for staying with us and for taking the time to provide feedback to the Trip Advisor community.

We strive to make our guests happy and work very hard to make your stay at Studiotel Bromont a great lodging experience, so we are thrilled that your family enjoyed your stay at Studiotel Bromont!

We hope you have a great Summer!
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Studiotel Bromont

Property: Studiotel Bromont
Address: 229 Boulevard de Bromont, Bromont, Quebec J2L 2K9, Canada
Location: Canada > Quebec > Bromont
Amenities:
Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Kitchenette Suites
Hotel Style:
Ranked #4 of 7 Hotels in Bromont
Price Range (Based on Average Rates): $
Hotel Class:2.5 star — Studiotel Bromont 2.5*
Number of rooms: 12
Official Description (provided by the hotel):
Studiotel Bromont offers a unique and innovative lodging experience – a hybrid between a traditional hotel and the comforts of your own home. Studiotel Bromont is part hotel, part home. Our renovated, non-smoking studios provide our guests with the best of both worlds: the attentive staff and services you would expect from a hotel – with all of the comforts of home: plush beds, spacious and fully equipped kitchens, family-style dining rooms, and private terraces. ... more   less 
Reservation Options:
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Also Known As:
Studiotel Bromont Quebec

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