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“Great place to get away!”

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Fairmont Hot Springs Resort
Reviewed July 13, 2009

First time in the BC rockies the senery was what makes it great! Stayed in the river view at fairmont hot springs. Nice clean room but the shared balcony takes away from the mood try and get the golf course view! Staff was nice and helpful! Didn't do much at the resort but we did go to the hot springs pool at the lodge. I liked the natural waterfall spring down the hill great place to end a hike if you check out the trails in the area. Kootenay national forest we saw the most wild life Didn't see much in Banff! The river runners in Radium have a great rafting trip a must do!

  • Stayed: June 2009, traveled as a couple
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Thank 22Phoenix
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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541 - 547 of 577 reviews

Reviewed July 9, 2009

We stayed at the Fairmont Lodge over the long weekend in February. Unfortunately there was a hockey tournament for 8-12 year olds nearby that weekend. Apparently it occurs on the same weekend every year [the Family Day long weekend aka the President's Day long weekend]. We were hoping for a nice peaceful visit, but the kids were all running around in the hallways, yelling back and forth, but really the worst people were the hockey parents. They were very noisey themselves, and when I quitely asked a couple of them to keep their kids to a dull roar in the hotel, they were very rude. When I complained at the front desk they paid lip service to my concern, but did absolutley nothing about it. So my advice would be to never, ever, ever go the this hotel. But most especially on that weekend. Just stay away!

  • Stayed: February 2009, traveled with family
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1  Thank poorhiker
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed February 21, 2009

I stayed at the Fairmont Hot Springs Resort on February 18th-20th for a girl's getaway with my two girlfriends and we had ski passes and breakfast included in our room! We got an amazing Winter Deal that we couldn't believe- so naturally we didn't know what to expect when we got there- but it is located in a very private area and the ambience is very warm and welcoming right away. As a front desk manager I have high expectattions for other front desk staff (haha) but the staff here were really genuine and super accomodating!! We arrived to a room that had a kitchenette and a patio that led right out to the hot pools!!! Basically we were thrilled and loved every minute of it. I learned to ski at their ski hill and overall it was just a great trip. I would reccomend it to anyone!

  • Stayed: February 2009, traveled with friends
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Thank RundlestoneFOM
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed September 13, 2008

We were there as part of our vacation to the Banff, Alberta area and wanted to explore that part of British Colombia. The public part of the hot springs is completely overrated, though included in the hotel/room price.
As we came in already a little bit late got only a king size bed room which was with +200 CDN too expensive, but considering that there is no much choice around, we had to pay. Reception and check-in not very professional and almost rude.
If you happen to stay in this property, rather go into the private (hotel guests only) hot pool, much nicer.
Avoid having dinner at the in-hotel restaurant - choice is good, but waitress so slow that everything arrived to our table already cold.
Overall, would not go again to this hotel and rather drive longer and stay in another town next by.

  • Stayed: August 2008, traveled as a couple
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Thank Spanish_Matador
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed August 10, 2008

We paid a bit too much for this property (189CDN) I think a fair price would be about 145CDN. The hotel and check in staff were good, no complaints with the rooms BUT the wait staff in the Bear Claw Lounge (should be renamed Bear With Sore *** Lounge) was about the worst I've ever encountered. Very rude and amateur service...perhaps they are struggling to get staff and have to scrape the bottom of the barrel. The other food venues were even worse. I lost count of the food service violations I saw and I'm sure a visit from an inspector would have them seeing a shut down notice in no time.
Go there if you want to enjoy the pools and a nice room, but definitely eat down the hill at somewhere more professional.

Stayed: August 2008
1  Thank dhw
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed June 24, 2008

We are from Calgary and were looking for a 2 night getaway from the city. We have been to many of the mountain properties and decided to try the Fairmont Hot Spings Resort.

Our overall stay was fantastic. Friendly staff,, rooms nice, and clean, the grounds were well manicured, great pool, interesting location. Lots of activities to do.

Will definetly be back again. This is our new favourite spot.

  • Stayed: June 2008, traveled with family
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Thank CalgaryLucy21
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed April 11, 2008

Not sure if this will help anyone with their choice of whether to stay there or not, but I wanted to just rave about their customer service.

We booked a Thurs-Sat stay with them prior to arriving, but ended up buying into a timeshare program that was located near the resort. The timeshare offered to extend our stay at their condo for free the day before we were supposed to check in. We were dissappointed to find out the 72 hour cancelation policy at the resort, but after a quick call to confirm the policy, the wonderful receptionist said she would waive the fee, since it was the last week of their ski season and they were not busy at all. In the end it helped us save a nice chunk of money which we put towards a very nice dinner at their restaurant as a thank you for their wonderful service.

Just shows you that you should never hesitate to ask...

Stayed: March 2008, traveled with family
2  Thank wconeill
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Fairmont Hot Springs Resort

Address: 5225 Fairmont Resort Rd, Fairmont Hot Springs, British Columbia V0B 1L0, Canada
Phone Number:
Location: Canada > British Columbia > Kootenay Rockies > Fairmont Hot Springs
Amenities:
Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Spa Swimming Pool
Hotel Style:
Ranked #2 of 4 Hotels in Fairmont Hot Springs
Price Range: $86 - $235 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Fairmont Hot Springs Resort 3*
Number of rooms: 140
Also Known As:
Fairmont Hot Springs Hotel Fairmont Hot Springs

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