I do not normally write a negative review for anything if I can avoid it. There is enough negativity in the world. The problem is that the reviews I am seeing on this hotel seem to be written through rose coloured glasses….
This was actually our third stay at this hotel. We have been coming back as it is a convenient halfway point in a 10 hour drive and the kids like the hot pools. This time I decided to make a destination of it and spend a few nights instead of just the usual late arrival and early checkout.
Staying here for more than one night was a mistake.
Yes, the same relaxing hot spring was here as were the other amenities, but I got a chance to see the environment here for what it really is - which is depressing. The Staff here are completely dis-empowered to do anything. If you want an extra towel, be prepared to wait for 15 minutes while they phone around to whatever manager they need for permission.... You need an extra hour at checkout? - wait for 20 minutes to have them come back and say it is not possible...... even on a Monday morning.... really?? Most of the staff is putting on a good soldier's face around here but you can tell they are completely oppressed and depressed at being stuck working here. I feel very bad for the staff.
The staff that are not putting on a good soldiers face are downright grumpy, making one uncomfortable to even approach them, let alone get some basic service that a guest would like to receive.
The room rate could be considered reasonable at first glance, but considering one can rent a vacation short term furnished condo that sleeps 8 ppl just down the hill for 50 bucks less per night than the simplest rooms here, it is not a great rate.
Add to this that unless you have a specific room, you are pretty much held hostage for meals and snacks by the hotel. This is bit inconvenient, but is nothing compared to the outright abuse of the prices of the food and beverages in this hotel. Very expensive for medium quality.
For a one night stays where you are unlikely to have to request anything of the staff or management, or have to interact with anyone, you are probably going to enjoy what they have to offer if you are willing to overpay.
I certainly know that I will never use this place as more than a stopover again in the future.
- Also Known As:
- Fairmont Hot Springs Hotel Fairmont Hot Springs