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“I am disappointed by the service”

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Fairmont Hot Springs Resort
Reviewed June 7, 2013

I am very happy with the resort and the spa and what it has to offer- we had a great time! However, the service was awful; we cancelled two nights at the front desk and they said that everything is fine...the charges still show up on my account and I had to waste my time calling many times to reach the manager... Everything inside the resort is great. It just took way to much time to resolve the matter of 150$...

  • Stayed: April 2013
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1  Thank Polk9
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MarketingManagerFHSR, Marketing Manager at Fairmont Hot Springs Resort, responded to this reviewResponded June 20, 2013

We are glad you enjoyed your stay at Fairmont Hot Springs Resort and some of the amenities provided. We take pride in striving to provide excellent customer service to our guests, so apologize for the complications you experienced at Front Desk. Our Front Desk Manager would like to look into your comments further, so would like to chance to speak with you in this regard. Please contact us anytime at 1.800.663.4979.

Thank you again for your comments and we look forward to having you back for a visit at Fairmont Hot Springs Resort.

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428 - 434 of 577 reviews

Reviewed June 4, 2013

This is one of our favorite places to go. We are trying to go there every year to Fairmont Hot Spring resort. Always had a great time. Nice, clean close to the pools. Close to local pubs, attractions.Nice place to relax. We will defintely recomend this place to all our friends.

  • Stayed: November 2012, traveled with family
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2  Thank JennyAlexG
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Alex C, Public Relations Manager at Fairmont Hot Springs Resort, responded to this reviewResponded July 26, 2013

Thank you for your response! We are happy to welcome you back year after year. Thank you for recommending our resort to your friends and family. We hope to see you again soon!
Sincerely,
Fairmont Hot Springs Resort

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Reviewed May 31, 2013

We stayed at the resort as a stop to recharge ourselves part way through a long road trip. It did the job. Everything we needed was at the resort so there was no need to leave the site except to go exploring the area. There is one soaker pool strictly for guests but we tended to use the public pools as it was convenient to heat up in one pool, move to a slightly cooler one, or go play in the dive pool, and then back to warm ourselves up again. The pool staff were very friendly and seemed to enjoy their jobs. We ate at two of the on-site restaurants and our food was good with a fair selection to choose from. There were a lot of other activities attached to the resort that we will have to try another time.

  • Stayed: May 2013, traveled as a couple
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2  Thank mcsmx5
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Alex C, Public Relations Manager at Fairmont Hot Springs Resort, responded to this reviewResponded July 26, 2013

Thank you for your response. We are glad we were here to help you recharge mid road trip. The hot springs are the perfect place to relax and rejuvenate for the rest of the drive. Our fantastic in resort activities will be waiting for you for your next visit. We hope to see you again soon!
Sincerely,
Fairmont Hot Springs Resort

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Reviewed May 29, 2013

En route to my daughter's grad in Vernon, BC and on a suggestion from a close relative we stopped at the Fairmont Hot Springs Resort and the first impression was, "nope, too rich for us" as we turned into the drive and was greeted by the over powering gate entrance sign and outrageously scenic location. Initially we just wanted to find someplace reasonable to stop over at but instead we found a resort rich in tradition since its inception date around 1887 and very reasonably priced at $89/night in May for a large room with two beds, very fast wifi (5 bars), large bathroom, supplied robes, overly comfortable beds and pillows and the resort itself has a friendly staff with quick smiles and helpful suggestions. There were two restaurants of which we ate at the Mountain Flowers family oriented dining room that provided a large variety of meal choices with just as large a range in meal costs. I had a salmon dish that was cooked to perfection while my son had macaroni. The service was prompt and the wait time for the entries was minimal. We partook in the resort member's only hot springs pool but we could have just as easily used the public hot springs pool. Simply paradise. Among other services provided were two saunas, a steam room, gym, indoor hot tub and an on grounds market which sold us our breakfast muffins and other items. Perhaps the most pleasing was the walkout patio that led to the above mentioned services via a well manicured lawn.

Room Tip: go for a ground level room as they have the walk out back decks.
See more room tips
  • Stayed: May 2013, traveled with family
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2  Thank SirRand
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Alex C, Public Relations Manager at Fairmont Hot Springs Resort, responded to this reviewResponded July 26, 2013

Thank you for your response! We are so glad to hear you enjoyed your stay at Fairmont Hot Springs Resort. We take pride in the history of our resort and the hot springs. We often hear our beds are incredibly comfortable and we are glad you felt the same. The infamous white robes are the cherry on top to a hot springs soak. Hope to see you again soon.
Sincerely,
Fairmont Hot Springs Resort

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Reviewed May 23, 2013

We stayed a Fairmont Hot springs Resort on May long weekend. Hotel has a beautiful surrounding, ground and pools. There is a private pool for guests, open until 11 pm, sauna and steam room. Beautiful place to relax. There were a few minor wrinkles: coffee machine had an used coffee bag in it, but it was replaced the next day. Beds have only winter blankets - very heavy and warm. Other than that everything was very nice and it didn't spoil our time in hotel. We visited hotel cafe only once for quick breakfast, there is a small plaza nearby with selection of local restaurants and bars. Very nice stay overall, would recommend to anyone

  • Stayed: May 2013, traveled with family
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Thank marina_y155
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Alex C, Public Relations Manager at Fairmont Hot Springs Resort, responded to this reviewResponded July 26, 2013

Thank you for your response! We appreciate your business and are always looking for ways to maintain a positive guest experience. We apologize for the blunders and hope you had a great stay. We hope to see you again soon.
Sincerely,
Fairmont Hot Springs Resort

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Reviewed May 12, 2013

Went for a weekend getaway and golf package with my husband on mothers day weekend. Rooms are clean, Very spacious and they all have a private balconies with mountain or pool views. Grounds are well kept and the private hot pool were wonderful every night.
There are two restaurants in the hotel with friendly staff although don't expect speedy service as they seemed to be short staff when we were there.
The views are wonderful with many things to do as a couple or as a family. Only three hours drive from Calgary to wonderful hot weather. You can't go wrong. It's worth the trip!

  • Stayed: May 2013, traveled as a couple
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Thank Miuset
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Alex C, Public Relations Manager at Fairmont Hot Springs Resort, responded to this reviewResponded July 25, 2013

Thank you for your review! Fairmont Hot Springs Resort is the perfect mountain get away and we love to hear that you enjoyed your time here. We look forward to your return!
Sincerely,
Fairmont Hot Springs Resort

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Reviewed April 29, 2013

This was a great place to combine relax and fitness. Many hiking trails. The hot springs are fantastic and contain no sulphur. No chemicals are added so none of the negative effects of that. The scenery is spectacular!

Room Tip: A massage in the spa was a worthwhile treat!
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  • Stayed: April 2013, traveled as a couple
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2  Thank RLaing_13
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Alex C, Public Relations Manager at Fairmont Hot Springs Resort, responded to this reviewResponded July 25, 2013

Thank you for your response. We are so glad you enjoyed your time here at Fairmont Hot Springs Resort. Our hot springs are Canada's largest natural mineral hot springs and the beauty that surrounds our resort is immeasurable. Hope to see you again soon.
Sincerely,
Fairmont Hot Springs Resort

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Additional Information about Fairmont Hot Springs Resort

Address: 5225 Fairmont Resort Rd, Fairmont Hot Springs, British Columbia V0B 1L0, Canada
Location: Canada > British Columbia > Kootenay Rockies > Fairmont Hot Springs
Amenities:
Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Spa Swimming Pool
Hotel Style:
Ranked #2 of 4 Hotels in Fairmont Hot Springs
Price Range: $85 - $233 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Fairmont Hot Springs Resort 3*
Number of rooms: 140
Also Known As:
Fairmont Hot Springs Hotel Fairmont Hot Springs

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