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“Great Campground, Great Staff”

Spruce Grove Resort
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Spruce Grove Resort
Vancouver, Canada
1 review
common_n_hotel_reviews_1bd8 5 helpful votes
“Great Campground, Great Staff”
4 of 5 bubbles Reviewed August 7, 2011

I am a returning guest at Spruce Grove, and I love it. The long-time staff are always friendly and offer great customer service. The campground feels like a campground, not a parking lot. Unfortunately since FHSR took over the resort the prices have gone way up, and they don't staff their departments properly, leaving the current staff overworked and exhausted.

The manager is NEVER around, and knows nothing about the campground. We've talked to him a few times and he's absolutely clueless and arrogant. Security is also an issue, but everything else is great. It's super fun, and a very family-friendly campground.

Also, the website advertises free wi-fi, however, you have to sit up at the office to even try and access it. The staff have to re-start the router constantly. It's really frusterating when you're doing work that require online access.

  • Stayed July 2011, traveled with friends
    • Value
    • Sleep Quality
    • Cleanliness
    • Service
Helpful?
5 Thank catherync
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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25 reviews from our community

Traveler rating
    3
    6
    5
    2
    9
See reviews for
16
3
Solo
0
Business
0
Rating summary
  • Location
    3.5 of 5 bubbles
  • Sleep Quality
    3 of 5 bubbles
  • Rooms
    2.5 of 5 bubbles
  • Service
    3 of 5 bubbles
  • Value
    3 of 5 bubbles
  • Cleanliness
    3.5 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (3)
Date | Rating
  • English first
  • Any
English first
Naples, Italy
Level Contributor
5 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
1 of 5 bubbles Reviewed August 1, 2011

We set up our camp (tents, food on the tables, fire going, etc) and around 10 at night the manager himself told us we had to move. Turns out we were in the wrong place due to THEIR error. The manager just watched as we packed up and reset else where. It was horrible. Plus, the pool water is very dirty and is never replaced.
Highly NOT recommended.

  • Stayed July 2011, traveled with family
    • Value
    • Sleep Quality
    • Cleanliness
    • Service
Helpful?
6 Thank melissa-anne4
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Spruce Grove Resort

Property: Spruce Grove Resort
Address: 5250 Spruce Grove Frontage Rd | Highway 93/95, Fairmont Hot Springs, British Columbia V0B 1L1, Canada
Location: Canada > British Columbia > Kootenay Rockies > Fairmont Hot Springs
Hotel Style:
Ranked #3 of 3 Specialty Lodging in Fairmont Hot Springs
Number of rooms: 22

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