Primary reason why NOT to stay at The Spencer;
- They informed me after checking their computer systems twice that breakfast was included in my room rate. To my disbelief, upon checking out, I noticed they charged the breakfasts on top of my room rate. After refusing to pay for being misinformed, they after a few weeks, stealthily charged the breakfasts without my consent to my credit card.
- After disputing for some time, I asked them kindly to remove the charge due to their problematic internal issues. BUT they instead asked a 3rd party who was helped me book my room to pay.
- UNETHICAL PRINCIPLES pervade this hotel. I am shocked by the handling of this situation at the managerial level.
Whatever you do, do not stay at this place where monetary values are more important than human principles and client/customer service.
OTHER VERY IMPORTANT REASONS;
- Worse 1st night stay - had DRUNKARDS blasting music at 4AM while shouting loudly on the balcony and bouncing a basketball. They had to issue 3 warnings before they all went back into the room. Loud noise is fine, but for the first time in my life, I was SCARED FOR MY OWN SAFETY. This place is SHOCKING.
- WALLS ARE PAPER THIN - Can hear EVERYTHING and thus I had no rest.
- Ate at the restaurant late with business partners and friends and the servers were showing the utter worst attitude because they had obviously not opened til closing hours.
- FOOD IS MEDIOCRE - terrible and overpriced
- Gym is TINY and smells bad and unclean
- Official Description (provided by the hotel):
- The Spencer on Byron Hotel is located just 500m from Takapuna Beach with fantastic views of the city, Hauraki Gulf, Lake Pupuke and Takapuna. This Auckland hotel is the first business class accommodation provider on Auckland's North Shore and spectacular panorama of Auckland CBD to the south, Rangitoto Island to the east, and Lake Pupuke to the north. With Studio or One Bedroom Suites available including disabled access rooms, plus a swimming pool, spa pool, tennis courts, gym, restaurant and bar, The Spencer on Byron Hotel has something for everyone. ... more less
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- Also Known As:
- Spencer On Byron Hotel
- Spencer On Byron Auckland
- The Spencer On Byron Hotel Takapuna, Auckland, North Island